The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.6/5, 42 Reviews
93% Recommended
100% sales valuation accuracy
88% letting valuation accuracy
93% sales fee satisfaction
95% letting fee satisfaction
By : 'grinlow'
Services : Sales(As a Buyer)
Would you recommend ? : Yes
Postcode : SK11
Excellent service from Matthew and team - informed, quick response to all queries, very efficient and helpful. Highly recommended. Matthew worked hard to get the sale completed quickly.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 93% | £90,000 | £300,000 |
| Lettings | 88% | 95% | £525 | £1,500 |
Northwood
22 Church Street, Macclesfield, Cheshire
SK11 6LB
01625 617640

By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK11
I have used Northwoods several times to sell my houses and have never been disappointed. I have dealt with Matt and again he has done a fantastic job of keeping me updated throughout the entire selling process. Really professional and approachable. Will be using them in the... Read Full Review

By : 'G'
Services : Sales( As a Vendor )
Sold price : £300000
Would you recommend ? : Yes
Postcode : SK11
I have worked with Northwood for over 15 years - as a landlord and also to sell two houses. I would recommend them without hesitation. Matt Evans at the Macclesfield branch is fantastic - he is very competent and positive, which obviously helps with the stress of moving house. I sold one of the... Read Full Review

By : 'Mr'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK10
Matt was very easy to work with and would always respond to any emails i sent. Very approachable and made sure we were kept up to date. Will be using again in the... Read Full Review


By : 'PMS'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SK11
Very impressed with the staff at Northwood Macclesfield branch, good advice, always helpful. Northwood publish a very helpful news update, monthly information document by email. A must for landlords to stay ahead with legislation. Well... Read Full Review
Good
By : 'Ben'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SK11
Northwood were representing the seller of the house we were purchasing. Matthew kept us up to date with everything from the sellers side throughout, always responded quickly and was really easy to work... Read Full Review

By : 'Karen'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK11
I used Northwood to sell my house after previously using another local estate agents who had had my house on their books for 3 months and although getting viewings, had not managed to secure any kind of offer, depsite other similar properties to mine being sold during the same period,and were not... Read Full Review
Very competitive fees - good

By : 'Graham'
Services : Sales( As a Buyer )
Sold price : £178000
Would you recommend ? : Yes
Postcode : SK11
Having just concluded a house purchase through Northwood Macclesfield, I wanted to express my thanks to Matt Evans at Northwood for a truly professional, fast and frankly a painless process from viewing through to sale. Communication has been excellent, so thanks again Matt and... Read Full Review


By : 'Ben'
Services : Letting( As a Owner )
Rent PCM : £575
Would you recommend ? : Yes
Postcode : SK10
I found Ewan and the team extremely helpful and made the whole process of renting run extremely smoothly. They were very helpful when appraising the property and quickly found me a tenant, sorting all the paperwork out in the process. Would definitely recommend and use... Read Full Review
Very fair and worth the money as they quickly filled the property.
By : 'ken'
Services : Property Management
Would you recommend ? : Yes
Postcode : SK10
A professional service to both landlord and tenant for all contractual paperwork and day to day management for moving in tenants and ongoing maintenance and repairs. The service is apparent to our tenants which leads to happy tenants and hopefully longer lets for the... Read Full Review
good

By : 'Andrea'
Services : Letting( As a Owner )
Sold price : £140000
Would you recommend ? : Yes
Postcode : SK11
Matt was very helpful in finding a new property for rental purposes. He understood what I looking for and found the right property on first day of viewings. On top of that he's a very friendly and approachable person; can definitely recommend his... Read Full Review
Good


By : 'Ellie'
Services : Letting( As a Owner )
Sold price : £90000
Would you recommend ? : Yes
Postcode : SP11
A great service from both the rental and sales side of this branch. Always kept up to date with proceedings and queries were dealt with efficiently and smoothly. Some tricky circumstances during the rental period but these guys were amazing- thanks Ewan! Matt kept in touch during the sale period... Read Full Review
Great for the service we received
By : 'grinlow'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : SK11
Excellent service from Matthew and team - informed, quick response to all queries, very efficient and helpful. Highly recommended. Matthew worked hard to get the sale completed... Read Full Review

By : 'Diane'
Services : Sales( As a Vendor )
Sold price : £212000
Would you recommend ? : Yes
Postcode : SK10
Matt was very enthusiastic, very proactive, very approachable and kept me well informed as to how the sale was progressing. He responded very quickly to email or phone queries and helped to make the whole process very... Read Full Review

By : 'MR'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SK10
AS AGAIN THANKS TO EWAN , JOY & THE REST OF THE TEAM FOR MAKING MY LETTING GO SO SMOOTHLY , WAS LET IN A WEEK & A HALF , AMAZING ! VERY EFFICIENT SERVICE STRONGLY... Read Full Review
good

By : 'Tony'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SK11
Matthew provided a excellent customer service while selling our house through Northwood. We sold the house within the first week it went on the market, and from then on until completion Matthew was always on hand to answer all our question. He was professional in his approach and responded quickly ... Read Full Review
Good value for the service provided, going the extra mile on several occasions


By : 'David'
Services : Letting( As a Owner )
Rent PCM : £525
Would you recommend ? : Yes
Postcode : SK11
All the team were very helpful at all times and conducted the process in a profesional manner. Joy, especially, kept me up to date on all the processes. The whole process was completed in a timely... Read Full Review
The fees, I thought were extremely reasonable for the service provided, especially as VAT was included too.


By : 'Stephen'
Services : Sales( As a Buyer )
Sold price : £98000
Would you recommend ? : Yes
Postcode : SK10
Could not do enough to make the purchase of the apartment as smooth a transition as possible, answered all questions and all queries with expert knowledge. Addressed and Responded within 1 hour to concerns beyond their control. A pleasurable experience during what is normally a very stressful time... Read Full Review
N/A

By : 'Derek'
Services : Letting( As a Owner )
Sold price : £168000
Rent PCM : £795
Would you recommend ? : Yes
Postcode : SK11
Both Joy and Lis Have been very helpful and have dealt satisfactorily with any issues which have arisen. I have always been kept informed of of any problems and the staff ,at their discretion engaged the appropriate tradesmen to deal with day to day repairs.They have always sought my approval for... Read Full Review

By : 'C'
Services : Letting( As a Owner )
Rent PCM : £675
Would you recommend ? : Yes
Postcode : SK11
The property was in a run-down state when I bought it and the team at Northwood Macclesfield were a huge help in getting it ready for letting out. Since then they have managed it for me very competently and professionally. I would highly recommend their... Read Full Review

By : 'Joy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : SK11
Joy and Liz both listened very well and responded in a friendly, helpful, and professional manner. I would reccommend either of them by name to any of my contacts who may be looking to rent accommodation in the Macclesfield area. They were both polite, reliable and... Read Full Review
By : Ewan
10 Dec 2015We are delighted you have been more than happy with our service. Don't forget should you recommend someone who then rents or sells through us there will be a £100 thank you cheque. thank...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Northwood aims to run a high calibre lettings and estate agency business. Whilst we do our best to operate in a professional way and to the highest standards, it is possible that you may be unhappy about how we have dealt with a particular situation.
We have a standard procedure for handling complaints which is as follows:
1. Making an initial complaint
Each office is independently owned and operated and has a local Director who will be, in part or in whole, an owner of the branch. In the first instance your complaint should be directed in writing to the local Director. He or she has an honest and sincere desire to resolve your complaint as soon as possible and should respond within ten working days.
2. Making a formal complaint
If for whatever reason you remain dissatisfied then you should write or email us. Please provide full written details of your complaint and copies of any supporting evidence. The Complaints Officer, who will provide an independent review of the complaint, will investigate your complaint.
Write to us
FAO The Complaints Officer
Northwood GB Limited
The Main Barn, Cams Hall Estate
Fareham, Hampshire
PO16 8UT
E-mail us
customerservice@northwooduk.com
3. Receiving your complaint
We will acknowledge the receipt of this written complaint within three working days and explain our process for resolving it.
4. Resolving your complaint
We will then investigate your written complaint as soon as possible and write to you as soon as we have completed our investigation. This process should take 15 working days. In our letter (the final viewpoint letter) we will explain:
?The outcome of our investigation
?What we will do to put things right if we have made a mistake
5. Property Ombudsman Review
If you are still unhappy at this stage, you have the option to take your complaint to the Property Ombudsman within six months of the date of the final viewpoint letter. The Property Ombudsman will not investigate any complaint that has not followed the in-house complaints process. Further details of the Property Ombudsman are available at tpos.co.uk
Last updated at 7/5/2018, 5:19:43 AM by allAgents