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Property Liaisons
4.1/5, 47 Reviews
74% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
82% sales fee satisfaction
82% letting fee satisfaction
Our company mission statement is simple: Good negotiation is the ability to create advantages for all parties, good business is the ability to see ourselves within our customers.
We aim to deliver the best service possible to all of our clients.
"Terrible service and rude and ..."
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1 Star Review
Lisa
By : 'Please'
Services : Letting(I am a Tenant)
Rent PCM : £1733
Would you recommend ? : No
Postcode : E1W
19 Feb 2018
People found this helpful3
Terrible service and rude and unprofessional staff. My honest advise is STAY AWAY from this agency!!! We rented one of their properties for over 2 years. The house itself was very nice (came unfurnished). The agency was managing this fantastic property so poorly that at the end we decided to move out, despite the fact we called this place home and we were very used with the lovely Wapping neigbourhood as well. A few points below with examples of how the agency lost us as their customers: * from the first week entering in the property the old manager (Mayra - who left already) came twice into the property - once wakin my housemates in their bedroom without any given notice. She was just inspecting the property without permission. After huge 2x complaints from our side they stopped entering. * it took them 2 months to send out deposits to DPS service which we found out when we called dps for online receipt and there wasn't even an account created. By law the landlords need to register the new tenants in less than a month. We decided (big mistake) not to report them back then because we didn't want problems with them. After numerous requests on our sides and many ignored emails by then this was done. * any time we had to ask the agency to fix maintenance issues we were left with empty promises and absolutely no follow up. LAUREN who took over the management of our property from Mayra was promising that contractors will come to the house and fix a broken shower mixer for 2 months. After which we started going to their office and chasing them up in person as Lauren would't even reply to our emails. After a few more months the issue wasn't sorted and the shower mixer got broken completely and almost flooded the house. A week prior to that LISA had replied to one of our numerous emails with a sarcastic âan engineer will come and see your emergency situationâ because for us this issue was becoming such. * after the above incident we were left without shower for a month and a half... in the meantime while chasing up the agency for deadlines the new shower will be refitted - Lauren replied to an email that a plumber is coming to sort out âour sink tap in the bathroomâ She didn't even know what the problem was about after our numerous emails, visits to the office and her colleagues trying to cover her mistakes up. She finally explained that this mixer is very important and the agency is waiing for the landlord's approval of the quote for a new one. * we ended up not paying one months rent until this issue gets resolved soon and also asked for compensation. After the agency didn't receive their money the issue was sorted in less than a week's time. A new (extremely cheap shower mixer was installed). *next month we ended up not paying our rent again as the promised refund was never happening. The agency was finding excuses that the landlord is deciding on the tyle of compensation. (Even though for us the agency was the one that had to compensate us for their inactions, poor and softly said unprofessional service). At the end we finally got an answer that as a gesture of good will we will be refunded a single 50 GBP for the whole household - less than 15 GBP per person. Despite months of callin the agency, going in the kffice and leaving with empty promises and wasting our time after work. Until today they still haven't received this transfer which we decided that won't accept anyway as for us this was ansolute disrespect and disgrace. * lastly the nightmare was complete when we decided we will leave the property and not stay with this agency anymore (which was a hard decision as again we really liked both the property and the neighbourhood which had become our home). After 2 and a half months we finally received the portion of our deposits which the agency seemed to be trying to keep as long as possible. We were charged 425 GBP for set of curtains which the agency reported needed to replace as the old ones were damaged in the washing machine. We were provided with receipt from the most expensive abailable curtains website. This list is not even complete with all the details of all that went on for over 2 years. Really really disappointing...
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 82% | £334,000 | £570,000 |
| Lettings | 100% | 82% | £550 | £2,600 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 6 | 0 | 21 | 9 | 4 | 0 | 3 | 1 | 1 | 2 |
Areas covered
- E1
- E14
- E1W
- E2
- E3
- SE1
- SE10
- SE16
- SE8
Address
Property Liaisons
1 Wapping Wall, London, Greater London
E1W 3ST
020 7680 0222
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 09:00 - 18:00
- 10:00 - 15:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Excellent ...
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5 Star Review
By : 'Jalal'
Branch : Wapping, 1 Wapping Wall
Services : Letting (Accounts)
Would you recommend ? : Yes
Postcode : E1W
3 May 2024
People found this helpful0
I am posting this review as I do not agree with a previous review. I have worked as a supplier for Property Liaisons for the last 15 years and I have never had any problems with payment. Lisa has always looked after my account and ensured that my invoices are paid and my ... Read Full Review
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Property liaisons run by Lisa ...
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1 Star Review
By : 'Peter'
Branch : Wapping, 1 Wapping Wall
Services : Surveying (Surveys)
Would you recommend ? : No
Postcode : E1W
2 Mar 2024
People found this helpful0
<p>Property liaisons run by Lisa is facing some serious financial difficulties or there is other things that are not in order, depts, poor management or short of staff. We have worked with this company from 2017 and it has been a good working relationships, till lately from 2023 the work we ... Read Full Review
Comments (2)Was this helpful?:
By : lisa Goobey
10 Apr 2024This review is totally untrue and Property Liaisons are not in financial difficulty. The two invoices in question are dated November 23 and December 23 and it was not until we withheld payment...
5 stars experience with ...
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5 Star Review
By : 'Teresa'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
30 May 2022
People found this helpful1
I've had the best experience with Property Liaisons, and I highly recommend the company and team, to anyone looking for an apartment in London. Marco in particular, was very attentive, clear on all communications, professional, and extremely helpful and responsive throughout. Patricia was ... Read Full Review
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Professionality close to ...
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2 Star Review
By : 'Nicoló'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : E14
1 Nov 2021
People found this helpful0
Professionality close to 0. After a month I still don't have my deposit. You can call or send emails, you will be lucky if someone answers or replies. They will abandon you as soon as you get into the ... Read Full Review
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Long search has finally ...
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5 Star Review
By : 'FAZI'
Branch : Wapping, 1 Wapping Wall
Services : Land & New Homes (I bought a new property)
Sold price : £475000
Would you recommend ? : No
Postcode : AL1
13 Oct 2021
People found this helpful0
Justin has assisted me to view flats back in September/October last year. He continued his support by sending me properties available according to my need until today. I appreciate his dedication to help. He needs good praising from Property Liaisons. I am very pleased to meet you ... Read Full Review
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Great ...
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5 Star Review
By : 'EK'
Branch : Wapping, 1 Wapping Wall
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E14
31 Jan 2021
People found this helpful1
Justin is super professional, always available to help, listen and provide advice, we were very happy to work with ... Read Full Review
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Terrible Service Once You ...
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1 Star Review
By : 'Eser'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : E1W
29 Jan 2021
People found this helpful1
I've lived in a property that is managed by them for the last two years. They provide great service till they get you into the property then after that the service goes down hill drastically. They are very unresponsive, I've chased them 4-5 times just to get a response. They always say ... Read Full Review
Comments (1)Was this helpful?:
By : lisa Goobey
29 Jan 2021I am really sorry that you felt compelled to write this review. I know you are upset that the Landlord did not agree to reduce your rental and I understand that your brother who was your co tenant...
Extremely helpful throughout ...
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5 Star Review
By : 'Maroulla'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : E1
1 Aug 2020
People found this helpful2
I needed a last minute rental property (within a weeks notice). I knew this would be unlikely to get. I emailed multiple letting agents and this one was the only one that got back to me straight away. Lisa, who I dealt with mainly, was extremely helpful and did everything she could to get me the ... Read Full Review
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I have just bought a property ...
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5 Star Review
By : 'Daniel'
Branch : Wapping, 1 Wapping Wall
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1W
10 Dec 2019
People found this helpful1
I have just bought a property in Wapping, London UK The state agent Property Liaisons was extremely helpful and they help me all the way during the process. Not only concerning formalities and technical details but also they were extremely friendly and solicitous with my concerns and ... Read Full Review
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Excellent professional and ...
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5 Star Review
By : 'Kostadin'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E14
19 Jul 2019
People found this helpful4
Excellent professional and timely services. Very client - friendly and efficient. Great value-for-money. I am using their services for several years now and will continue doing ... Read Full Review
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We recently bought a flat in ...
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5 Star Review
By : 'Steve'
Branch : Wapping, 1 Wapping Wall
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E1W
7 Jul 2019
People found this helpful4
We recently bought a flat in Wapping through Justin & PL. The whole experience was great, Justin was very responsive (we called him a LOT) and helpful throughout. He provided advice on the process and was great in mediating between ourselves and the seller. He made recommendations for ... Read Full Review
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Justin provided an ...
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5 Star Review
By : 'CARMEL'
Branch : Wapping, 1 Wapping Wall
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E1W
1 Jul 2019
People found this helpful4
Justin provided an outstanding service and secured the sale of my property in Wapping at a good price in a difficult economic climate. He was communicative, proactive and professional throughout the sales process and mediated effectively and fairly between myself and the buyers at all times. Justin ... Read Full Review
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Best estate agent ever ...
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5 Star Review
By : 'Mary'
Branch : Wapping, 1 Wapping Wall
Services : Sales (As a Vendor)
Would you recommend ? : Yes
5 Mar 2019
People found this helpful5
Justin Pearson went more than the extra mile at all times and was always pleasant and courteous. He advised on and facilitated repairs and improvements which enabled the sale of a really difficult property. Thank ... Read Full Review
Comments (0)Was this helpful?:
A friendly and hands on ...
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5 Star Review
By : 'G'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N19
20 Nov 2018
People found this helpful5
Marco and Kiernan were just great from the get go They company seems to have a hand on approach once you show an interest in a property I got regular calls and emails on what was needed It was just a great all round ... Read Full Review
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Thank ...
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5 Star Review
By : 'JPW'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E1W
19 Nov 2018
People found this helpful4
Excellent service from Marco and colleagues at Property Liaisons. Needing a quick turn-around between tenants and works to be done, we found Marco to be a great ... Read Full Review
Comments on Agent Fees
Fair.
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Best agent in ...
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5 Star Review
By : 'Raf'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
31 Oct 2018
People found this helpful5
Marco provided me and my wife with an excellent service since day 1! Always keen to listen and very helpful. Property Liaisons are lucky to have ... Read Full Review
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+ Letting and Selling good ...
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5 Star Review
By : 'Clo'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E1W2
23 Oct 2018
People found this helpful6
Property Liaisons found very good tenants for my apartment and looked after the letting so well that I harldy remember having to get involved. Then the time to sell my property came, I was counting on them to make it happen as smoothly as possible, and sell my apartment as fast ans as well as ... Read Full Review
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100% ...
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5 Star Review
By : 'Maria'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E1W
22 Oct 2018
People found this helpful6
Marco is the best agent I have known, he was so focused in our target and although we faced the usual London problems, he managed everything and found us the place we wanted. He helped us with all the documentation and gave us feedback about our enquiries ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Will'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Rent PCM : £2040
Would you recommend ? : Yes
Postcode : E1W
18 Oct 2018
People found this helpful5
Marco is a very kind person who was always willing to help us with the entire procedure for renting the apartment. The answer to our questions was always timely and ... Read Full Review
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House ...
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5 Star Review
By : 'bob'
Branch : Wapping, 1 Wapping Wall
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E15
10 Oct 2018
People found this helpful1
Marco was a very friendy and welcoming person when viewing the house. Made creal explanations and was opened to answer every questions, as well as very quick when it came to phone calls ... Read Full Review
Comments on Agent Fees
too much
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