Castle Residential (Glasgow)

I am a landlord and I am so happy to no longer be using Castle Residential. They do not inform you when problems arise and in fact, lie to neighbouring owners that you are not interested in dealing with issues that affect them. I constantly had to chase for information, payment of rent and I ... Read Full Review

Very poor estate agent, will happily leave you in a flat in a very poor condition and the have very poor customer service. Will only do the bare minimum after a legal letter is put in. They took over a year to bodge repair the flat and it was still not complete when they informed me of a £100 rent ... Read Full Review

They are con artists of the best kind. They know how the system works and use it to con people out of their hard earned money. For the flat I rented, I never got a moving in inventory. I asked for it at least 4 times. The flat was infested with rats that I forgot to chase them for the opening ... Read Full Review

Avoid avoid avoid They just ignore emails, requests, dont answer any questions get repairs done without ur permission at 2-3 times the normal costs u only know about it when ur rents paid short and ive been with them for ... Read Full Review

Castle residential failed to take a full deposit from a tenant, but gave them the keys to my flat anyway. Within 3 months of the tenancy, that tenant caused damage (that I paid for) and began late payments of rent. She caused considerable damage to my flat and regularly failed to make rental ... Read Full Review

They really do not care. They will tell you absolutely anything so you get off the phone and they can get back to reddit or whatever the hell it is they do all day. I can tell you what they aren't doing. Any work you're paying them for. I've really never met people like them. If ... Read Full Review

I am a Landlord with a few properties who were managed by Castle Residential (Paisley) as soon as they had the properties trouble began instantly, constant calling asking for documentation to be provided, I am 100% sure that repairs were falsified also, never a straight answer when asking for ... Read Full Review

Incompetent and unhelpful. They have a very poor attitude when any issues are highlighted to ... Read Full Review

Absolute disgusting way of treating tenants, never resolve reported problems including those that left a broken window shambly covered up on a ground floor flat. Take a extortionate amount of deposit for cleaning fee that isn't carried ... Read Full Review

I rented out a property with castle and need details for council tax. I Have been in contact via phone for 8 weeks(Kirsten then Ross) constantly told they would return call. I have not once received a call return in that time. I was told to email 2 weeks ago and I would have a reply within 2-3 ... Read Full Review

I had to find a suitable place for my daughter who got a place at UWS and travelled over from Ireland with her for the weekend. We were amazed to get a super flat within 3 days :) We tried several other agents in Paisley but they had a lack of good clean properties but Castlehead Residential was ... Read Full Review

Only negative experiences with Castle Residentials. The agent had never been to the property before and had the wrong keys. In the second viewing, the agent never arrived. For the third viewing the agent was noticeably late. After our poor experiences with Castle Residentials, we changed the ... Read Full Review

I let a property for a year and a half, was made to pay crazy fees, they may have been illegal, double deposit. then they took £250 rather than £100 for dog deposit. Never logged dog deposit with safe-deposit Scotland so illegal and trying to con me out of £650 worth of deposit when I left ... Read Full Review

I just wanted to leave a review to say thank you to the staff of Castle Residential who have made the move in process for my daughter into her first flat run smoothly. The team have been very efficient and were extremely polite and understanding when I called up with a list of questions (got to ... Read Full Review

We live in one of their properties in Glasgow and the experience is been horrible and things started getting from bad to worse since we moved in. When we first moved in the house looked fine but then in less than a month the issues started. 1) There was water leakage in Bathroom and ... Read Full Review

I have been with Castle residential for over 4 years and they have been brilliant throughout my tenancy, the only reason I am leaving is because I am moving to the other end of the country. I could not recommend them enough. I moved to Paisley not knowing anything about the area and all the staff ... Read Full Review

very helpful agency , really took time to help find me a home. would recommend to my friends about this ... Read Full Review

I have been with the agency for 3 and half years now, I have had no issues, I have met my landlord and the staff are always friendly and helpful. I would highly recommend this ... Read Full Review

I have been living in a castle residential property for just over a month now and they couldn't have tried harder for us. the have bent over backwards with every issue we have had with the property no matter how minor. they are very lovely people and the man who came around to do the ... Read Full Review

This is the worst agent I have ever rented through.... extremely unprofessional. Been without heating for a whole week now.... got no inventory when I moved in until I asked. Doesn't reply to emails. Simply ... Read Full Review