Penney & Co

Recently we have worked with Lisa Henderson to return the rental property to the landlord and Lisa made this process very smooth for us. She was there for us and helped us to choose the best option with the property handover and to redeem the most of our deposit. It was a pleasure to deal with ... Read Full Review

Since taking over the management of my apartment, Lena has been fantastic. From her first introduction to me to the relentless chasing she is doing of my not so responsive managing agent at the moment. She's communicates regularly which is the key to everything. I am Head of Customer Service ... Read Full Review

Lena has recently taken over as property manager for our flat. Recently we had an issue with our shower pump and Lena was very quick to help us with the issue and our previous communications have been fantastic. She is always reachable and always returns telephone calls when she is out of the ... Read Full Review

Since Lisa has taken over , I must confess , I feel at ease . Normally this is a chore , but with Lisa it all feels comfortable and her attitude is excellent and she is very helpful and simply gets things done .. Lisa thank you for making my tenant experience a straight forward and pleasant ... Read Full Review

I have a portfolio of properties in the Kingston / Surbiton area and have found Lisa to be excellent with dealing with all of our property maintenance being very responsive and informative. Jade is excellent at getting on the case and always seems to find the perfect tenant for each ... Read Full Review

Lisa has been on the ball dealing with our enquiries. Lisa responds quickly & efficiently to calls and concerns. She has also been considerate and has empathised with our difficulties in getting rent paid on ... Read Full Review

We have been letting a few properties through penny for past years and the firm has always provided good service and the current team of Ben as the letting manager, director and Lisa ,the property manager, have exceeded our eection and have been providing five star service to us on all ... Read Full Review

I just wanted to make sure that it is known how great Penney ad Co are as an agent. The lettings team, Jade and Ben and the property manager Lisa have been so helpful from the moment we moved in. Any maintenance issues have been dealt with quickly and we have just got a new shed in the back garden! ... Read Full Review

Great property management service from Lena and always follows up after. Very helpful and gets back to me within a ... Read Full Review

Lisa Henderson is a very efficient property manager, and has definitely got excellent communications and marketing skills. She makes herself available, when needed, and is a very dynamic and trustworthy ... Read Full Review

Penney & Co, Kingston branch ( Jade and Ben) have been professional and efficient during the whole process. The property was also with another letting agent who were unable to find tenants. They were available and happy to answer any queries I had promptly. Jade was constantly in touch and ... Read Full Review

From the first veiwing through to completion of the tenancy agreement and moving in Michael was very effcient and helpful. Viewings were set up to suit our availabilty and were on time with a courtesy and freindly showing of the flat. Once we had paid the deposit we were able to agree the rental ... Read Full Review

We were first time renters, and had dealt with a couple of other (very unhelpful) lettings agencies, Penney & Co were absolutely brilliant! On the viewing we had the agent was knowledgable and relaxed, We then dealt with Amy through phone calls and e-mails. She was always helpful, all of the ... Read Full Review

Amy was incredibly helpful and attentive throughout the whole experience. I would have no hesitation in recommending you a ... Read Full Review

Michael was looking after us from beginning and he had very professional approach. He was also very helpful and friendly and nothing was a hassle for him. We couldn't ask for better service really and would recommend Penney & Co if you're looking for a new ... Read Full Review

Having let properties through Penney & Co over many years, I was somewhat concerned when there was a change of ownership last year. However, after a few initial problems, the new members of staff have proved to be extremely helpful and efficient in every way. They prepared excellent details ... Read Full Review

The service at Penny&Co was excellent, All questions and concerns we had when renting out house were answered quickly and their was always someone to talk to during the whole of the process. The process itself was very simple with only one contract to sign and a few personal documents to ... Read Full Review

From the beginning, Penny and co have showed top professionalism and efficiency when dealing with customers like myself. Key information regarding the property has always been notified to us on time without ... Read Full Review

I have found in the past that real estates can be difficult to deal with and I very rarely have a positive experience but both Georgia and Jordan have been so helpful, extremely flexible and always provide what is needed. Any time there is advice I need or a small change that needs to be done, it ... Read Full Review

Penney & Co - in particular Jordan, provided a level of assistance and support throughout, which we have not previously experienced from an estate agent. I would highly recommend ... Read Full Review