My husband and I dealt with Anna Doyle who was acting for our sellers, I cannot praise her enough! She was extremely helpful throughout the whole process which at times was particularly stressful. We have no problem in recommending her to any future prospective buyers or... Read Full Review

This is a horrendously belated thank you to Andrew and all the Team at Waterfalls, Woking, who were so kind, considerate, and utterly professional, following the sale of our property in Hook Heath, following the death of my Mother. Andrew was patience personified and helped sort out all the... Read Full Review

Big shout out to Matthew Parr who took the time to really understand what we were looking for and went above and beyond to find us a property which ticked the right boxes. Matt was approachable, helpful and genuinely listened to any concerns... Read Full Review

After four years of great service letting our house, Waterfalls then sold it in record time. This was down to the extraordinary expertise, persistence and communication skills of Steve Mantell. I strongly recommend Waterfalls and Steve... Read Full Review

I helped a relative to rent an apartment via Waterfalls. The lettings representative, Natasha was very helpful, always providing quick response to our queries and honest guidance throughout the search and contracting process. Contracting and admin was quick and made use of technology for fast... Read Full Review

I would like to thank Matt for looking after my sister and myself so well in finding an apartment in Woking. Matt has been both professional and diligent and has been highly proactive in finding the right property. He is very personable and has been a pleasure to work with. I would highly recommend ... Read Full Review

I cannot recommend, Waterfalls highly enough, Lyndsay in particular has been super helpful and always really friendly, great job and thank... Read Full Review

We had been looking for a home in Hook Heath for years and eat numerous estate agents in the process. We found Steve at Waterfalls to be terrific - - always knowledgeable about the property, honest, and professional. Never felt pressured, wanting to make sure the fit was right for both parties. ... Read Full Review

After a less positive experience with another estate agency we chose Waterfalls and I'm very pleased to say that this is our second year in the property and we couldn't be more pleased with our property manager Lyndsay Sargent. And would like to add we had quite a few challenges for her. She deals... Read Full Review

I really can't praise Waterfall in Woking enough I have always found the staff very helpful and as for Linsey who manages our property nothing ever seems to be to much trouble. I would definitely recommend this... Read Full Review

Shona recently processed my new tenancy of a property in Woking. The process was somewhat unorthodox as I was living 200 miles away at the time. Therefore the entire procedure had to be conducted via phone calls and email. Despite this, the whole process went very smoothly and took only a few days... Read Full Review

I was pleased with Waterfalls lettings service. I originally contacted Amie to book a viewing for a property I knew would be popular, she booked me in quickly for the following Saturday. I met Lewis on the viewing who was very professional and knowledgeable of the block and answered all my... Read Full Review

Despite a drawn out purchase due to issues with our sale the team at Waterfalls never stopped helping us and we managed to move into our dream home with their support. They are a very nice team, very down to earth and none of that annoying 'young estate agent flash' that people complain about. I... Read Full Review

Lewis was so friendly and helpful during our search and was very quick to respond to our needs. Genuinely really nice guy and persistent, you can tell he cares about the people he is dealing with and not just their business. Would definitely... Read Full Review

Property maintenance personnel are not customer focused - strangely they do not seem to see tenants to be their customer, and show little or no desire to make them happy and give little indication that they value their business. To date I have had the following difficulties with them. Repair... Read Full Review

Waterfalls provided superb help and support to us through a rather fraught sale process. From the initial sale process, where Natasha and her team put together a very appealing brochure and Rightmove entry, resulting in a lot of interest, to the support of a sometimes totuous sale process by Anna, ... Read Full Review

Waterfalls did a very professional and thorough job not only marketing our house after the first sale fell through, but also in the way they supported the sale through constant attention to all stages of the chain. We also dealt with Andrew Hunt and Steve who were absolutely tireless in their... Read Full Review

Waterfalls managed the advertising and sale of the property on a first class basis and found us a buyer within two weeks.(In fact they found at least three qualified buyers and as a result the process went to "sealed bids") This buyer then pulled out for an unknown reason and Waterfalls... Read Full Review

We contacted waterfalls via an advert on righttmove, the girl showing us around was pleasant but knew very little about the property. customer service was excellent until we paid the deposit to take it off the market. Once you have paid the initial deposit the high level of contact seems to drop ... Read Full Review

We asked Andrew Waterfall to look at our house after we had looked at the web sites of local agents and asked for comments from local people. The houses were well presented on Waterfalls web site and on 'rightmove' and the information was clear. We particularly liked the plans of the houses - not ... Read Full Review