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Tonbridge, TN9
4.3/5, 15 Reviews
80% Recommended
0% sales valuation accuracy
0% letting valuation accuracy
0% sales fee satisfaction
0% letting fee satisfaction
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"We were extremely pleased..."
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1 Star Review
By : 'Mijt'
Services : Letting(I am a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : TN91
1 Nov 2017
People found this helpful3
We were extremely pleased with Ellis when we moved into our Tonbridge property, due to the polite nature of the staff and their eagerness for us to get comfortable in our new home. However, when we later needed to request permission to break the contract (due to getting work in a distant city), we found there were few things more difficult. First of all we were asked to pay additional cash to "put the house back on the market", which we did. The deal for us was that we could move out when new tenants were found. We raised our eyebrows when they, obviously with nothing to lose other than having unhappy tenants, raised the rent for prospective tenants by 10% more than what we were paying. After initially allowing us to break the contract, we were then thrust into a situation where we were told that we would need to vacate the property within a week or, subsequently, the offer to break the contract would be retracted. By this time, we had already put down a deposit on a new home that we were staying at for small periods. This new situation had us staring down the barrel of an additional three months rent that we certainly couldn't afford on top of our new house. While we were happy a new tenant was found, we were told dates to arrange moving our furniture, beds and other goods a solid 200 miles within seven days. This was simply impossible. After I told them it was not possible to move in such a short space of time, the agents sent an email to my partner (conveniently leaving me out) instead asking her to confirm that this date was ok. Between the stress of moving, the stress of these deadlines (and a bizarre episode where I was accused of being a drug dealer) we were now being played against each other. I can only assume that the agents considered our "new jobs" as cover stories and assumed instead that we'd broken up. Perhaps a clever way of getting a required confirmation but, in my eyes, a very shady practice. Would not recommend. I've had many below average interactions with lettings agents - but I've never known a firm to blackmail, lie and be callously cold to two young people trying to make their way in the world.
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By : Tom Parry
6 Nov 2017Dear Mijt, As the business owner I am disappointed to see your review as I feel that we went above and beyond to assist you with your request to terminate your tenancy early. We agreed with the landlord and yourselves that you could be released early subject to suitable replacement tenants being found. This agreement was mutual and on the basis that you as the outgoing tenants covered the up-front costs involved in finding a replacement tenant as it is unfair to expect the landlord to be financially out of pocket as a result of a tenant breaking their contract - which is standard industry practice. No cash was paid up front to put the property on the market, and no costs were recovered until after a new tenant had moved into the property. As is normal in these circumstances, the property was advertised at the market rent. A new tenant was lined up and then we were advised by yourselves that we hadn't given you enough time to move out. To resolve this we had to find that tenant an alternative property plus find another tenant who could move in at a more convenient time for you, which we managed to do, saving you over £1000. We as an agent pride ourselves in excellent customer service to both landlords and tenants and due to the fast moving nature of the rental market, it is not always possible to give large amounts of notice in these situations. Please call the office should you wish to discuss anything further with me. Kind regards Tom
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 0% | 0% | £0 | £0 |
| Lettings | 0% | 0% | £995 | £1,150 |
Address
Ellis & Co
93 High Street, Tonbridge, Kent
TN9 1DR
01732 770077
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Ellis & Co Branches (View All 22)
Fantastic letting agent, ...
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5 Star Review
By : 'Andrew'
Services : Letting (As a Tenant)
Rent PCM : £1150
Would you recommend ? : Yes
Postcode : TN9
25 Oct 2019
People found this helpful0
have been renting a house through Ellis & Co in Tonbridge now for 5 and a half years and will now be moving into my own home next month. From the start they have done all they can to accommodate any issues or needs from me including getting plumbers round, providing replacement appliances and... Read Full Review
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Terrible unless your are a ...
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1 Star Review
By : 'MS'
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : TN9
20 May 2019
People found this helpful0
Absolutely awful! Couldn't recommend less to go through them. All they want is money and therefore will always take landlord side and be absolutely absurd and rude and do anything for them. Our contract is also full of mistake after had a good reading through it. If you want to avoid any... Read Full Review
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Excellent updates from the ...
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5 Star Review
By : 'Ms'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
17 Jan 2018
People found this helpful0
Excellent updates from the agents on a regular basis, pro active & professional service, I can highly recommend... Read Full Review
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We were extremely pleased ...
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1 Star Review
By : 'Mijt'
Services : Letting (As a Tenant)
Rent PCM : £995
Would you recommend ? : No
Postcode : TN91
1 Nov 2017
People found this helpful3
We were extremely pleased with Ellis when we moved into our Tonbridge property, due to the polite nature of the staff and their eagerness for us to get comfortable in our new home. However, when we later needed to request permission to break the contract (due to getting work in a distant city), ... Read Full Review
Comments (1)Was this helpful?:
By : Tom Parry
6 Nov 2017Dear Mijt, As the business owner I am disappointed to see your review as I feel that we went above and beyond to assist you with your request to terminate your tenancy early. We agreed with the...
Both Tom and Peter are ...
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5 Star Review
By : 'Nicki'
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : TN10
7 Mar 2013
People found this helpful0
Both Tom and Peter are excellent at dealing with any issues that arise within my property, and informing me of any pending issues that I should be aware of. They are very helpful and easy to talk with and understanding from the landlady's position. When a tenancy ends, they find suitable tenants... Read Full Review
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A very professional and good ...
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5 Star Review
By : 'SW'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : TN9
10 Jan 2013
People found this helpful0
A very professional and good value service from start to finish. Always kept informed of developments regarding the... Read Full Review
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Ellis and Co have handled our ...
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5 Star Review
By : 'Paisley'
Services : Letting (As a Owner)
Would you recommend ? : Yes
13 Jul 2012
People found this helpful0
Ellis and Co have handled our rental property in a very professional way. They have dealt with all aspects of the property management and their handling of the change over of tenant was... Read Full Review
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Ellis and Co offered an ...
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5 Star Review
By : 'TJ'
Services : Letting (As a Tenant)
Would you recommend ? : Yes
10 Mar 2012
People found this helpful0
Ellis and Co offered an excellent service. Tom knew my needs and showed me only relevant properties instead of showing me everything they had like some agents tend to do. I received a high level of professional service and would definitely... Read Full Review
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I used Ellis and Co in ...
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5 Star Review
By : 'SB'
Services : Letting (As a Owner)
Would you recommend ? : Yes
5 Mar 2012
People found this helpful1
I used Ellis and Co in Tonbridge to find me a tenant for my rental property. Even though the property is not in the area that they normally deal in, they found me a suitable tenant before an agent local to the property. They handled the transaction professionally from start to finish and I would... Read Full Review
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Our company has been using ...
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5 Star Review
By : 'Tonbridge'
Services : Letting (As a Owner)
Would you recommend ? : Yes
2 Mar 2012
People found this helpful1
Our company has been using the services of this office for about 18 months to assist us to find tenants for our properties. We have always found them to be very professional in the manner in which they deal both with us and with prospective tenants. They always go the extra mile. The paperwork... Read Full Review
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I have rented out my two ...
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5 Star Review
By : 'Alison'
Services : Letting (As a Owner)
Would you recommend ? : Yes
29 Feb 2012
People found this helpful0
I have rented out my two properties with Ellis & Co since August 2007, and have received the most professional service one could imagine. Tom Parry (from a landlord/landlady point of view), has been so efficient dealing with my tenants, and any services required by them or anything in the... Read Full Review
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Ellis and Co were very ...
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5 Star Review
By : 'JP'
Services : Letting (As a Owner)
Would you recommend ? : Yes
28 Feb 2012
People found this helpful0
Ellis and Co were very helpful and professional in finding me a new tenant for my property. They acted immediately on receiving my instructions to advertise the property. Within 2 days they had several propspective tenants viewing the flat. They then dealt with all the practical side of letting... Read Full Review
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We've just recently completed ...
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2 Star Review
By : 'SJC'
Services : Sales (As a Buyer)
Would you recommend ? : No
31 Oct 2011
People found this helpful0
We've just recently completed a purchase through Ellis, and it is confirmation at least that miracles do happen. At several points during the transaction we were convinced that Ellis were doing everything in their power to cause the purchase to fail, and were almost resigned to the fact that we'd... Read Full Review
What agent could do to change your mind?
Been more helpful Been less vindictive and obstructive Stuck to processes - not moved the goalposts regarding taking the property off the market Been someone other than Ellis!!!!
Comments (1)Was this helpful?:
By : Peter
3 Nov 2011Dear SJC, my name is Peter Conetta and I am the business owner here at Tonbridge and you can contact me at peter@ellisandco.co.uk or 01732/770077. I am very sorry to read that you were unhappy with...
I recently sold my property ...
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5 Star Review
By : 'J'
Services : Sales (As a Vendor)
Would you recommend ? : Yes
9 Oct 2011
People found this helpful0
I recently sold my property with Ellis, and they were absolutely fantastic. They went well above the call of duty in my mind. Not only providing a personal service and great regular feedback on my sale, but also assisting in the constant communication between me, my buyer, and the vendors of the... Read Full Review
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By : Kelly-zee
10 Jan 2012Thankyou James, It was a pleasure x ...
I was very pleased with ...
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5 Star Review
By : 'mrs'
Services : Conveyancing (Conveyancing)
Would you recommend ? : Yes
15 Sept 2011
People found this helpful0
I was very pleased with professional and friendly way the sale of my property was handled. I was kept in the picture at all times. I also used this agent in the purchase of my new... Read Full Review
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