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2.5/5, 35 Reviews
41% Recommended
0% letting valuation accuracy
56% letting fee satisfaction
By : 'RButler'
Services : Letting(I am a Tenant)
Rent PCM : £671
Would you recommend ? : No
Postcode : LS6
Worst experience I have had renting a property. I've been renting properties in Leeds for 8 years and never had a single problem until now. They demand continued and unlimited access to your property at all times. I have lived in one of their properties for 4 months now and in that time they have entered my property without my consent on 4 occasions, that I know of. They will enter your property for whatever reason they desire, if they choose to give one at all, they will usually give you 24 hours notice so you can't objective although they have entered my property without even informing me. They have repeatedly refused to allow me to be present when they enter my property as I work during their working hours. They have no respect at all for their tenants rights, privacy or security. I have woken up to workmen in my living room when I was off work sick and a member of their staff let themselves in to conduct a "viewing! while I was asleep on my sofa after work. Initially my complaints were ignored, they then proceeded to quote their tenancy agreement in response to my complaints, this has now escalated to sending me false eviction papers as a threat and also threatening to take me to court now I've told them I will no longer let them enter the property whenever they want. They have also tried to force me to sign a tenancy extension in my first month and when I didn't they immediately began to conduct viewings. There is a regular stream on strangers coming in and out of my flat whenever they want without my consent. My tenancy doesn't expire for another 6 months. I have begun to move my personal belongings and valuables out of the property, even though I have 6 months left, it doesn't feel like it's mine and I don't feel my belongs are secure there. Although all their branding suggests they are a letting agents they claim they are not a letting agency when you raise a complaint so they don't have to use a government approved scheme to handle issues. They believe they are above redress and will attempt to bully you if you complain, below is a direct quote from their correspondence. "With regards to the government authorised consumer redress scheme this applicable to all Property Agents that carry out Estate, Lettings and Property Management Work NOT landlords, therefore, this is not applicable to us." Their staff are rude, threatening and unwilling to compromise. The manager has offered to settle the issues "face to face" with me on numerous occasions. They will not allow you to live in peace. My Christmas has been ruined as I've had to deal with the stress and financial worry of a potential legal battle simply to protect my right to privacy. I will happily share their correspondence with anybody considering using them, so you can see how they deal with tenants. If you know any students or young professionals in Leeds looking for a new property please share this to raise awareness and avoid anybody else getting stuck in this situation. P.S Having looked at there Google reviews I can confirm that at least one of the 5 star reviews is from a member of their staff. "arti Choha" works for them and is the signature on my tenancy agreement. Any company willing to manipulate its online reviews should not be trusted.
Terrible.
By : B Goddard
11 Jun 2022I found this review very informative, I would appreciate hearing from the writer of this review... if you will contact me on the following email address caribbeandiss@gmail.com. It would seem we have similar stories to tell, and I am proposing further action.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 56.00% | £300 | £700 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 13 | 19 | 0 | 0 | 0 | 0 | 0 | 3 |
Spencer Properties (Leeds)
18 Headingley Lane, Leeds, North Yorkshire
LS6 2AS
01132788600
By : 'David'
Branch : Leeds, 18 Headingley Lane
Services : Letting (Property Management)
Would you recommend ? : No
Postcode : LS16
I live in a nice apartment. I came home one day in August 2025 to find there had been a water leak from the apartment above me. Spencer Properties own it. Some days after they had repaired the fault another one came. It has caused extensive damage to my home. The repairs will be finished on the ... Read Full Review
By : 'Eddy'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
These guys are thief’s. They took £130 from my sister deposit a bit of dust behind a mirror they had in a wall. I’m bout to make them go viral on tiktok in a ... Read Full Review
By : 'Rebecca'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS10
Terrible company - will rip students off. Impolite over emails, and had multiple issues with our property that took too long to resolve. They will make up charges on your deposit statement when you leave and refuse to remove them, even when it doesn't exist on their own inventory. Took over 6 ... Read Full Review
By : 'Mrs'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Absolutely disgusting business. Clearly in it to take advantage of students. My daughter recently moved out of a property leaving it cleaner than when they went in. Now they won't give full deposit back. Kids avoid avoid ... Read Full Review
By : 'Beth'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £110
Would you recommend ? : No
Postcode : LS6
AVOID THEM IF POSSIBLE. Absolutely dreadful estate agents they take advantage of students and only care about money. Throughout my time with them they were awful they will try everything possible to not return your deposit at the end of the year even if you leave the house spotless. And when theres ... Read Full Review
By : 'Cole'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Absolutely shocking letting agents while being with them they took ages to sort problems afterwards they fabricated deductions from ... Read Full Review
By : 'cel'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
0 STARS!! AVOID SPENCER PROPERTIES!! THEY RIP OFF STUDENTS!! They tried to deprive us of half of our deposit based on no grounds! We had an inspection carried out at the end of our tenancy after which we spoke to the employees conducting the inspection and were reassured that there would be no ... Read Full Review
By : 'Lauren'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS5
The moving out procedure and dealing with admin once you are no longer a tennant is not even worth the hassle. They are literally only in it for the money. The majority of staff you deal with through your tenancy are fairly nice - the admin staff you deal with afterward are snotty, moody and ... Read Full Review


By : 'Pl8'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £110
Would you recommend ? : No
Postcode : LS6
From day one of moving in I had trouble with Spencer's. Often woke up to random men walking around my house without being informed and had unannounced viewings. They are un helpful, rude and to be frank only want your money. You would think because you're the customer in this situation ... Read Full Review
Bad
By : 'Matt'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Spencer properties rented out a lovely house in Headingley and provided great customer service when begining our tenancy. As students, for peace of mind they offered a walk-through video service in order to compare the starting conditions of the property to the moving out conditions. However, we ... Read Full Review

By : 'RButler'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £671
Would you recommend ? : No
Postcode : LS6
Worst experience I have had renting a property. I've been renting properties in Leeds for 8 years and never had a single problem until now. They demand continued and unlimited access to your property at all times. I have lived in one of their properties for 4 months now and in that ... Read Full Review
Terrible.
By : B Goddard
11 Jun 2022I found this review very informative, I would appreciate hearing from the writer of this review... if you will contact me on the following email address caribbeandiss@gmail.com. It would seem we...
By : 'Doc'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : No
Postcode : LS6
The staff try to be as helpful as possible, but the properties are hugely disappointing and some are practically in a state of disrepair. The bathroom had a terrible extraction fan and no windows to help circulate moisture, meaning that mold was inevitable (in fact, they provided "advice" ... Read Full Review
Signing on fees were reasonable: rent was not. Signed on with one other person which made it manageable initially, but when they moved out during the tenancy it became a huge burden.
By : 'Georgia'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Despicable company run by incompetent fools. Several occasions of strange workmen being in my house (including my bedroom) without my knowledge or permission. Landlord refused to change the locks despite telling him I felt unsafe knowing these people had had access to our keys. Email ... Read Full Review

By : 'Connor'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LS61
Booked to view a few 1 bed properties last week and was greatly disappointed by the service the agent provided. He seemed uninterested, patronising and acted as if showing us around just 3 properties was an inconvenience rather than his job. He spent 80% of his time on his mobile phone, not much ... Read Full Review
Bad

By : 'Richard'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : LS6
Terrible experience, avoid this agency, they are rude and, they think only about take your money! I spent a very bad stay in a damp flat, it was full of mold, I contacted them many times to solve the problem and they said that the fault was just mine because I used to dry my wet clothes in the ... Read Full Review
By : 'Jerry'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS11
Spencer's are good landlord and since I moved to their property i have been excited and everything over here is ... Read Full Review
Good

By : 'Abubakr'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : Yes
Postcode : LS6
Spencer properties are the best landlord in Leeds. Always attended maintenance issues within 24 hours. Office staff are very friendly and always willing to help. Spencer smash ... Read Full Review

By : 'Ismah'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS6
Yasir is an amazing landlord. I'm entirely grateful for the support provided by Yasir. He's always quick to respond whenever I need him and gets the job done immediately. Thank you so much for your cooperation and kindness. ... Read Full Review


By : 'Pascal'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : LS6
Yasir is a very good land lord. Am a student who stay in his flat. Unfortunately I had financially problems since last year and I could not pay my rent but he understood my situation and has kept me till now even though i still owe him. He handles and treats me as a brother but not his tenant. He ... Read Full Review

By : 'FSpencers'
Branch : Leeds, 18 Headingley Lane
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : LS6
Incredibly rude on every meeting. Very unprofessional and over all a terrible agency. Would avoid if possible as this was a very bad ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Last updated at 11/30/2, 12:00:00 AM by allAgents