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claremont property group
3/5, 8 Reviews
63% Recommended
100% sales valuation accuracy
0% letting valuation accuracy
57% sales fee satisfaction
57% letting fee satisfaction
we are investment- sales-lettings agents
"We reserved a flat with them..."
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1 Star Review
By : 'Ido'
Services : Sales( I bought a property using them)
Would you recommend ? : Yes
Postcode : RG21
19 Dec 2017
People found this helpful5
We reserved a flat with them back in June based in the promise it was ready to move into. 6 months later and we still live in temporary conditions, and have not been given dates, except dates that ended up not being real. Other details we have been provided along the way turned out to be untrue. Moreover, the agent and the seller are asking for additional fees which were never agreed upon, and that if Claremont actually responds to calls or email. Our financials have been exposed to unauthorised people, we've been given malicious advice including "not to have anything in writing" and "not chase up written contract material" such a statement where exchange dates would be provided within 28 days of reservation. More? They are trying to force us to exchange without composition dates, have called us "over sensitive" when asked that holes in the carpet would be covered during snagging, hung up on us in multiple conversation, and even tried washing their hands out of the deal.
Comments on Agent Fees
They have taken fees which ended up being noo refundable without condition and terms, have been asking for additional fees which have never been agreed upon, and also it took about 2 weeks and numerous emails just to confirm the money was transferred.
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By : T
20 Jul 2018Really poor service. One of the trainee lettings agent is so rude and has got such attitude it's unbelievable...think she owns the place! Huffs and puffs over the phone, always cutting me off saying listen yea..." Quoted me 200 pound for a repair work that is so minute. She has the cheek to tell me (a builder) how long it takes for plaster to dry! She is a complete joke as well as the company. Stay well away, they are robbing your money! Need schooling on manners I reckon!
By : T
20 Jul 2018Really poor service. One of the trainee lettings agent is so rude and has got such attitude it's unbelievable...think she owns the place! Huffs and puffs over the phone, always cutting me off saying listen yea..." Quoted me 200 pound for a repair work that is so minute. She has the cheek to tell me (a builder) how long it takes for plaster to dry! She is a complete joke as well as the company. Stay well away, they are robbing your money! Need schooling on manners I reckon!
By : Ido
14 May 2019Same experience here. It's the same pattern across experiences. In our case they took money for an apartment that they said was 'ready to move into', and dragged us for almost a year with excuses, rude customer service, and proven lies, while we were waiting in temporary accomodation.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 56.99999999999999% | £0 | £0 |
| Lettings | 0% | 56.99999999999999% | £550 | £850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 2 | 1 | 1 | 0 | 2 | 1 | 0 | 1 |
Address
claremont property group
Unit 25, Third Floor, 55 Holloway Head, Birmingham, West Midlands
B1 1HR
0121-236-3310
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Social Media
Rankings
Latest Properties
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Very dissapoining ...
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1 Star Review
By : 'Ashraf'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : B26
13 May 2020
People found this helpful0
My daughter and son in law offered on a flat at Solihull heights in July which was very soon accepted. They had to pay a reservation fee before offering. Mandy kept saying that exchange could be done very quick but as time went on they kept changing the date telling us that it was the fault of the ... Read Full Review
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They took my money, kind of ...
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1 Star Review
By : 'Usama'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DE1
10 May 2020
People found this helpful0
They took my money, kind of stolen it, it is been more than 6 months, I cannot get my money. Avoid at any cost !! I regret dealing with them. Please if any one reading this can help getting me my money back please let me ... Read Full Review
Comments (1)Was this helpful?:
By : ildi
25 Sept 2020i have been coned by them as well in 2018. i have took the matter to the property ombudsman and i got my money back + reward ! please do the same! it will take time but will be worth it...
Excellent ...
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5 Star Review
By : 'Sue'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : B15
15 Apr 2018
People found this helpful0
I have just completed on a property with Claremont and there service has been excellent. I would definitely use them again. ... Read Full Review
Comments (0)Was this helpful?:
We reserved a flat with them ...
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1 Star Review
By : 'Ido'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : RG21
19 Dec 2017
People found this helpful5
We reserved a flat with them back in June based in the promise it was ready to move into. 6 months later and we still live in temporary conditions, and have not been given dates, except dates that ended up not being real. Other details we have been provided along the way turned out to be untrue. ... Read Full Review
Comments on Agent Fees
They have taken fees which ended up being noo refundable without condition and terms, have been asking for additional fees which have never been agreed upon, and also it took about 2 weeks and numerous emails just to confirm the money was transferred.
Comments (3)Was this helpful?:
By : T
20 Jul 2018Really poor service. One of the trainee lettings agent is so rude and has got such attitude it's unbelievable...think she owns the place! Huffs and puffs over the phone, always cutting me off saying...
Great lettings customer ...
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5 Star Review
By : 'Clare'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Letting (As a Tenant)
Rent PCM : £550
Would you recommend ? : Yes
Postcode : B26
21 Nov 2016
People found this helpful0
Great lettings customer services provided by Gopi the lettings manager, she was really helpful throughout and kept me informed and up to date with my tenancy ... Read Full Review
Comments on Agent Fees
Didn't charge alot on fees, really good.
Comments (0)Was this helpful?:
I am thrilled to have finally ...
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5 Star Review
By : 'Mohammed'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : B5
28 Oct 2016
People found this helpful0
I am thrilled to have finally found my new rental property all thanks to Gopi Lettings manager at Claremont who helped me find and move into my new rental property within a week. She provided excellent lettings customer service and kept me up to date daily. I would highly recommend Gopi and the ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
I would just like to thank ...
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5 Star Review
By : 'Mr'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : B27
12 Oct 2016
People found this helpful0
I would just like to thank Beth Lodge who has been amazing from start to finish and is always on hand to answer my calls and takes full responsibility of my ... Read Full Review
Comments (0)Was this helpful?:
Horrible experience with ...
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1 Star Review
By : 'ogl91'
Branch : Birmingham, Unit 25, Third Floor, 55 Holloway Head
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : B26
13 Jun 2013
People found this helpful3
Horrible experience with Claremont Property, they rip off tenants as proven by myself. They make you pay a reference fee and then do everything in there power to make you fail the reference which results in them keeping your reference fee (£300!) Stay well ... Read Full Review
What agent could do to change your mind?
Horrible experience
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
