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Cales Estate Agents
3.7/5, 6 Reviews
67% Recommended
50% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
99% letting fee satisfaction
No description for branch.
"This has got to be one of the ..."
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1 Star Review
By : 'Davis'
Services : Sales(Prospective Vendor/Buyer)
Sold price : £285
Would you recommend ? : No
Postcode : BN41
19 Sept 2017
People found this helpful0
This has got to be one of the worst estate agents I have ever had to deal with, especially one of the older sales reps called Matt. It seems nowadays that a gentleman's word is most certainly not his bond. We have been lied to and cheated out of a property that has taken us a year to find. This is simply Gazumping to get a better deal at the expense of your customers. This is actually illegal in Scotland and it should be here. You should be ashamed of yourselves
Comments on Agent Fees
No idea on fees as we never got this far
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By : Cales Estate Agents
27 Sept 2017I was astonished to read this review, given that the writer's partner was provided with a full and transparent explanation of all the developments that materialised during negotiations. The accusation of gazumping is not only factually untrue but unfair, having invited full and final offers in the certain knowledge that all interest would be considered on the merit of each of the interested parties. Not only was every courtesy extended to accommodate the Saturday 2nd viewing but also every opportunity to try and secure the property on merit. It would also appear your disappointment has got the better of you as your version of events is a far reflection from what actually happened. As explained to your partner, we are a long established independent estate agent who are not in the business of upsetting people, we go the extra mile for our customers and your criticism is unrecognisable to the standards we have been known for over the last number of decades. Your harsh and unfair comments are refuted in the strongest possible terms.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50.00% | 100% | £450,000 | £450,000 |
| Lettings | 100% | 99% | £1,000 | £1,300 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 1 | 0 | 1 | 0 | 1 | 0 | 0 | 2 |
Areas covered
- BN1
- BN2
- BN3
- BN41
- BN42
- BN43
Address
Cales Estate Agents
48 Boundary Road, Hove, Brighton and Hove
BN3 4EF
01273 422706
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 18:30
- 09:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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My partner and I attended ...
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1 Star Review
By : 'Mrs'
Branch : Hove, 48 Boundary Road
Services : Sales (Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : BN3
10 May 2020
People found this helpful0
My partner and I attended Cales estate agency on Saturday 22nd February. We had two properties to sell in Hove near Boundary Road. We saw a blonde haired woman, about 60 years of age. She had a could not care less attitude. We left our details for a selling fee estimate. Nothing happened which was ... Read Full Review
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Excellent ...
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5 Star Review
By : 'Ami'
Branch : Hove, 48 Boundary Road
Services : Sales (As a Buyer)
Sold price : £450000
Would you recommend ? : Yes
Postcode : BN3
11 Dec 2018
People found this helpful0
Cales were a pleasure to deal with during our recent purchase. They responded to all questions and queries swiftly and did everything they could to ensure a smooth transaction. Friendly, genuine and professional - can't recommend them enough. Thanks Matt and ... Read Full Review
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I have recently sold and ...
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5 Star Review
By : 'Kerry'
Branch : Hove, 48 Boundary Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : BN3
29 Sept 2017
People found this helpful0
I have recently sold and bought a property through Matt at Cales and the level of service was exceptional. In my opinion, he went above and beyond the call of duty and kept a chain of 4 together all by himself. He was making telephone calls to and from abroad, working out of hours. Without Matt, my ... Read Full Review
Comments on Agent Fees
Fee was the same as other agents we had round to value our house but me and my partner felt most comfortable with Cales, and proven right in the end!
Comments (0)Was this helpful?:
This has got to be one of the ...
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1 Star Review
By : 'Davis'
Branch : Hove, 48 Boundary Road
Services : Sales (Prospective Vendor/Buyer)
Sold price : £285
Would you recommend ? : No
Postcode : BN41
19 Sept 2017
People found this helpful0
This has got to be one of the worst estate agents I have ever had to deal with, especially one of the older sales reps called Matt. It seems nowadays that a gentleman's word is most certainly not his bond. We have been lied to and cheated out of a property that has taken us a year to find. This ... Read Full Review
Comments on Agent Fees
No idea on fees as we never got this far
Comments (1)Was this helpful?:
By : Cales Estate Agents
27 Sept 2017I was astonished to read this review, given that the writer's partner was provided with a full and transparent explanation of all the developments that materialised during negotiations. The...
We rented a house through ...
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5 Star Review
By : 'Ann'
Branch : Hove, 48 Boundary Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : BN3
27 Jun 2017
People found this helpful2
We rented a house through Cales for over 2 years and from beginning to end of our tenancy it was a good experience. Any issue that we reported was taken seriously and dealt with quickly. Julianna and Brad were a pleasure to deal with, and I would thoroughly recommend Cales to both tenants and ... Read Full Review
Comments (1)Was this helpful?:
By : Cales Estate Agents
27 Sept 2017Thank you for taking the time to add a review. We wish you all the best in the purchase of your first...
My flat has been let with ...
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5 Star Review
By : 'Mike'
Branch : Hove, 48 Boundary Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : BN1
30 Apr 2017
People found this helpful1
My flat has been let with Cales since May 2014. The Lettings Manager, Julianna Garwood, has conducted the negotiations with all my tenants and any maintenance issues, inspections and the necessary cetification has been carried out efficiently by Julianna and her collegue Brad Peck. The prospective ... Read Full Review
Comments on Agent Fees
fair and competative
Comments (1)Was this helpful?:
By : Cales Estate Agents
27 Sept 2017Thank you for your 5 star review...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 9/21/2017, 5:27:34 AM by allAgents
