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Oxford, OX4
4.1/5, 10 Reviews
78% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
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"This agency is the worst one..."
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1 Star Review
Jordan
By : 'Melhonar'
Services : Letting(As a Tenant)
Rent PCM : £1150
Would you recommend ? : No
Postcode : OX3
30 Aug 2017
People found this helpful4
This agency is the worst one you could come across and I would highly recommend to avoid it at all costs. I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and problems that made me never want to deal with estate agents again. The flat was handed over with storage cupboards full of rubbish and old food which got the flat infested with flies, a broken mailbox lock which prevented us from reaching our mail, damaged smoke alarms, broken furniture and stained sofas and mattresses, a very unclean flat even though they claimed they hired a professional cleaner, missing bulbs and loose switches which were a danger to us, broken broadband socket which we had to pay 140 pounds for because the landlord refused to reimburse us, and so many other problems. Throughout the entire year we have tried to resolve all these issues with them, taking the agency forever to respond to our emails and calls. Finally they removed the rubbish after two weeks of tenancy and they fixed the mailbox at the beginning of the seventh month of tenancy. Other many problems remained unresolved. At the end of our term, when new tenants arrived and complained about the same issues as we did a year before, they concluded that is only fair that we should pay for them and threatened us to deduct it from our deposit. They suddenly forgot about all the correspondence we had throughout the year asking them to fix the problems, and even when we send them the evidence we held as to prove that we didn't cause those damages, they refused to show it to the landlord saying that only their check-in and check-out inventory matters. Regarding this inventories, I would like to mentioned that they did not show the true state of the flat; in the initial one having missed out many important problems such as the mailbox, switches and damaged furniture and walls, and in the check-out one they added these damages as a blame to us. Now, after a month and a half after we vacated the property, they refuse to give us any information regarding our deposit or release it, completely ignoring our emails and phone calls. We have been dealing with Jordan Gibbs and Gareth Bennett (property coordinator from Sequence Home) and they made our tenancy a nightmare. The next step to resolve our situation is to raise a dispute with the TDS or the small court claims but I have lost faith in this very unfair system.
Comments on Agent Fees
Exorbitant fees and very unfair. We have asked to surrender our tenancy, and we vacated the property two weeks earlier that our contract termination date. We found the new tenants through Spareroom and they moved in the property two days later. They asked us to pay an early termination fee of 354 pounds (with VAT) for these two weeks and for the fact that we did their job again finding tenants, the agent not even attending the viewing.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £0 | £0 |
Address
Allen & Harris
82 Rose Hill, Oxford, Oxfordshire
OX4 4HX
01865 711441
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Allen & Harris Branches (View All 50)
Allen & Harris were ...
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5 Star Review
By : 'Cristian'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : OX4
5 Apr 2025
People found this helpful
Allen & Harris were absolutely exceptional. We recently purchased a house and they were the seller's agents. The whole process was very smooth, we managed to complete in record time and they share a big part of the merit. Always prompt, helpful and very nice to interact with - Kelly and Nick in... Read Full Review
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We have had a really positive ...
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5 Star Review
By : 'jeevan'
Services : Land & New Homes
Would you recommend ? : Yes
Postcode : OX4
28 Oct 2024
People found this helpful0
We have had a really positive experience they are professional, reliable and respond very quickly to all our queries Specially thanx to isabel hobson and michelle pearson they are very freindly and politely . i think this is the one of most good and helpful agency in oxford . everyone should must... Read Full Review
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Outstanding service . Very ...
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5 Star Review
By : 'Margaret'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : OX4
27 Jan 2021
People found this helpful0
Outstanding service . Very professional and friendly . Many thanks to David , James and Kayleigh - for their help and guidance . Highly... Read Full Review
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Reliable ...
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4 Star Review
By : 'Aryati'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : OX4
4 Dec 2020
People found this helpful0
I had a good experience dealing with the agents (Daisy & Sherko). They are reliable and responsive. It is just that I was a bit disappointed with the initial advertisement which stated the property is furnished but it is actually unfurnished. Other than that, they are really helpful and... Read Full Review
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Excellent agents, Sherko and ...
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5 Star Review
By : 'PATRICK'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX4
24 Nov 2020
People found this helpful0
Excellent agents, Sherko and Daisey answered all the questions very clearly that enabled the process to complete in weeks. Not much trouble. Polite and courteous at all times . Have no doubts about using this estate agent, you will not be... Read Full Review
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Sherko was very professional ...
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5 Star Review
By : 'Sophie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : OX3
8 Sept 2020
People found this helpful0
Sherko was very professional and friendly. He was able to answer all of my questions and made everything so easy and quick. This was the best experience with a letting agency I have had in... Read Full Review
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Both Daisy Shaw and Sherko ...
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5 Star Review
By : 'Mary'
Services : Letting( As a Tenant )
Rent PCM : £1100
Would you recommend ? : Yes
Postcode : OX2
28 May 2020
People found this helpful0
Both Daisy Shaw and Sherko Zen-Aloush have been so far excellent in service and attendance. Very professional and pleasant to work with. They are dedicated to their work and to the customers. I can highly recommend them. They give a great name to Allen & Harris and for them I would like... Read Full Review
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Outstanding ...
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5 Star Review
By : 'Fred'
Services : Surveying
Would you recommend ? : Yes
Postcode : OX4
4 Apr 2019
People found this helpful0
I am so pleased with the outstanding service provided by Gemma Johnson. I usually don't take the time to write reviews but she went above and beyond for all of our requests to give a very honest property valuations which we plan to sell in the near future. I would recommend Gemma,... Read Full Review
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This agency is the worst one ...
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1 Star Review
By : 'Melhonar'
Services : Letting( As a Tenant )
Rent PCM : £1150
Would you recommend ? : No
Postcode : OX3
30 Aug 2017
People found this helpful4
This agency is the worst one you could come across and I would highly recommend to avoid it at all costs. I have been renting one of their properties in Oxford for a year and since the first day we had so many issues and problems that made me never want to deal with estate agents again. The flat... Read Full Review
Comments on Agent Fees
Exorbitant fees and very unfair. We have asked to surrender our tenancy, and we vacated the property two weeks earlier that our contract termination date. We found the new tenants through Spareroom and they moved in the property two days later. They asked us to pay an early termination fee of 354 pounds (with VAT) for these two weeks and for the fact that we did their job again finding tenants, the agent not even attending the viewing.
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Helen Boyd of Allen & ...
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1 Star Review
By : 'ianb'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
2 Nov 2012
People found this helpful2
Helen Boyd of Allen & Harris confirmed an appointment, via email, to visit and value and talk me through their services. After the appointment time, I mailed her askling why she didn't show and why she didn't mail me to say she was no longer coming. She claimed the appoimtment was transfered... Read Full Review
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