Bentons

Poor communication, sloppy administration and poor background checks delayed and caused unnecessary stress when selling my late Father's property. I booked the initial valuation and signed the agreement (as sole executor of the will) yet, they placed all communication in my sister's name. Quite distressing, as they titled her Mrs rather than Miss, it appeared to be addressed to our late Mother. Informed them of this mistake they never corrected this and even sent me a notification of the completion of sale, again apparently to my deceased mother! Told of offer with the words they are in a strong position as they have sold their property, what they failed to mention was that they did not have a mortgage in agreement. 4 weeks after accepting the offer, I had not heard anything from Bentons, and only found this out after chasing them. Asked Bentons to market the property until the buyers had instructed a survey, yet suddenly all viewings stopped? In the meantime another house on the street went SSTC with Bentons, yet our property was only 8% higher in guide price and had a extra bedroom, conservatory and large garden. If the agent had been marketing correctly, we should have had viewings at the same time as this? I am currently selling my own property with another agent and the difference is amazing, they refused to mark the property as SSTC until they had done all the background checks, even booked in potential appointments after offer was accepted, and have been very communicative, providing feedback and information without me having to prompt them. They also charge 0.25% less commission for a far better service.