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northerngroup management
4.2/5, 39 Reviews
79% Recommended
0% letting valuation accuracy
78% letting fee satisfaction
We combine developer and landlord property expertise with unrivalled service at the heart of everything we do—a reliable agency that works hard for you; landlords, investors and residents. Landlords choose Northern Group because we include everything as standard. We think like a landlord, and we care for you
r property like we would one of our own.
"Great - Until you get into..."
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1 Star Review
By : 'Alex'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £950
Would you recommend ? : No
Postcode : M4
8 Oct 2017
People found this helpful4
Great - Until you get into the property. Now i know why they asked me to review them before id even moved in. From the very 1st day we moved in there was issues. Moved into a 2 bedroom flat and was only given 1 key. Had to wait a month to receive a new one. My flatmate didn't receive her bedroom window key until the last month of the 6th month tenancy. The 1st time the bath was used, the dial to raise the plug snapped off. Someone eventually came to fix the bath a week later - they had to get underneath the bath to get to the piping and therefore had to remove a tile from the side of the bath. The maintenance guys didn't put the tile back, leaving a large hole on the side of the bath with jagged pieces of wood sticking out, definitely a health and safety issue. The issue was raised immediately yet maintenance only came to fix it in the last month of the tenancy. Not all of my emails were replied to, I felt ignored at times. I actually had no problem with Nazia my agent she was quite polite, I did feel however that she was perhaps too busy for me at times, maybe had too much on her plate? Perhaps there are staffing issues - I don't know. was charged £445 "for walls, ceiling and wood work", even though I had left the place nearly immaculate. When i asked why I was being charged so much, i received an email saying it was because "the property was smoke damaged which causes a discoloration to the paintwork and a smell of smoke". I asked for photographic evidence of discolouration, and said I would like to see the flat again with an agent so that they could point out where the £445 was spent. None of this happened because "it is hard to show with photographic evidence". High fees, large deposit, crap service
Was this helpful?:
By : Paul Dobbs
9 Oct 2017Dear Alex Thank you for taking the time to write your review. Your feedback is very important to us. Your deposit was protected in one of the government approved schemes. These schemes offer a free dispute service which allow tenants to query any deduction from a deposit if required. We would like to investigate your concerns relating to the repairs in more detail. We would ask for you to contact us at live@northerngroup.co.uk in order for us to liaise directly with you. Many Thanks
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Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 78.00% | £730 | £9,750 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 1 | 29 | 5 | 0 | 0 | 0 | 0 | 1 | 2 |
Areas covered
- Greater Manchester
- M1
- M15
- M2
- M3
- M4
- M40
- M5
- Manchester
Address
northerngroup management
Jactin House, 24 Hood Street, Manchester, Greater Manchester
M4 6WX
01619743232
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Mark has to be the best ...
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5 Star Review
By : 'Alex'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £1050
Would you recommend ? : Yes
Postcode : M1
29 Sept 2023
People found this helpful0
Mark has to be the best concierge i've had the pleasure of speaking to. Always nice and responsive, as well as having my complete trust to deal with any packages coming in when I am not ... Read Full Review
Comments (0)Was this helpful?:
Thank you so much Caitlin for ...
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5 Star Review
By : 'Ann'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (Property Management)
Rent PCM : £1150
Would you recommend ? : No
Postcode : PR5
31 Aug 2023
People found this helpful0
Thank you so much Caitlin for your prompt and extremely helpful response to my rental queries. So very organised and responsive, absolute pleasure speaking with a professional who demonstrates such a high level of customer care ... Read Full Review
Comments (0)Was this helpful?:
DO NOT RENT FROM THIS ...
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1 Star Review
By : 'Flora'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M1
13 Oct 2022
People found this helpful0
DO NOT RENT OF THIS COMPANY!! I signed a lease on 10 Bradley street in the northern quater for a commercial property as I run a beauty buisness. The property is completely unsafe & unsuitable for use. The agent *y lied to me and told me the property would be safe for me and my buisness ... Read Full Review
Comments (1)Was this helpful?:
By : Tara Homayounbod
10 Nov 2022Hi Flora, thank you for taking the time to write a detailed review. We are disappointed to hear that you have not had a good experience. Although we share your frustration regarding the wider...
Really great ...
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5 Star Review
By : 'teresa'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Property Management (They manage our building)
Would you recommend ? : Yes
Postcode : M4
30 Aug 2022
People found this helpful0
Mark is the best receptionist ever !! He always is nice and helpful with everyone. It's a pleasure coming work everyday ... Read Full Review
Comments (0)Was this helpful?:
Delighted to live in Flint ...
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5 Star Review
By : 'Tenant'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M4
1 Mar 2019
People found this helpful0
Nazia has been very professional in dealing with my tenancy. Her service is excellent and is a credit to Northerngroup. I highly recommend this company to anyone wishing to move to ... Read Full Review
Comments on Agent Fees
Well worth every penny
Comments (0)Was this helpful?:
Great 2 and a half ...
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5 Star Review
By : 'James'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £950
Would you recommend ? : Yes
Postcode : M4
2 Nov 2018
People found this helpful0
Very easy helpful and easy to contact. Quick resolution of maintenance issues. Could pop into office whenever you had a queirie. Friendly staff. Many thanks ... Read Full Review
Comments on Agent Fees
Standards
Comments (0)Was this helpful?:
Great ...
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5 Star Review
By : 'Georgia'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £975
Would you recommend ? : Yes
Postcode : M46A
27 Mar 2018
People found this helpful0
I have lived in the Flint Glass Wharf apartments over the course of the last 7 months and could not fault them for their services. I had only one complaint which was regarding the price of replacement fobs and some administrative charges however this was their company policy and nothing to do with ... Read Full Review
Comments on Agent Fees
I believe they are excessive.
Comments (0)Was this helpful?:
Stress-free and always ...
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5 Star Review
By : 'Theo'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
19 Mar 2018
People found this helpful0
Nazia and the wider Northern Group team have always been very helpful by providing a first-rate service. I'd recommend them to anyone looking to rent within the Manchester city centre ... Read Full Review
Comments (0)Was this helpful?:
Nazia & Egor have been ...
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5 Star Review
By : 'Beth'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
14 Mar 2018
People found this helpful0
Nazia & Egor have been absolutely great in the 9 months we've lived at Flint Glass Wharf. Whenever any maintenance issues have come up, they have responded and acted within a good time. Always helpful, always ... Read Full Review
Comments on Agent Fees
The fees have been fine. What you would expect to pay for accommodation at this level of quality.
Comments (0)Was this helpful?:
I have discovered recently ...
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1 Star Review
By : 'Sher'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M1
9 Mar 2018
People found this helpful1
I have discovered recently quite by accident that Northern Group has dramatically reduced their out of hours service. My trip switch needed flicking for my lighting in my unit, I identified the issue using their email service and let them know someone needed to come out and flick the switch also ... Read Full Review
Comments (1)Was this helpful?:
By : Paul Dobbs
9 Mar 2018Dear Sher, Please accept our sincere apologies if our out of hours service did not meet your expectations. We did respond the same day to rectify the issue, however response times can be longer when...
As a busy landlord living out ...
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5 Star Review
By : 'Annette'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M4
22 Nov 2017
People found this helpful0
As a busy landlord living out of city it is important that I have a management company that is reliable and efficient. I have always found Nazia to be all of the above and more. She is really an asset. She is helpful and prompt which takes the stress out of dealing with the ... Read Full Review
Comments (0)Was this helpful?:
Whilst there have been some ...
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5 Star Review
By : 'Rachael'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
6 Nov 2017
People found this helpful0
Whilst there have been some niggles in the entire building complex we have always been very happy with our apartment and the service provided to us. Nazia in particular is an examplary agent and in our experience always very on hand to help us out. Whenever we've had any maintenance issues ... Read Full Review
Comments on Agent Fees
They are average for the area
Comments (0)Was this helpful?:
Nazia has always been very ...
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5 Star Review
By : 'Matthew'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £800
Would you recommend ? : Yes
Postcode : M46A
24 Oct 2017
People found this helpful0
Nazia has always been very helpful to us. We needed a place to live asap, and despite our complicated situation, Nazia was wonderful in hastily processing our application, and we managed to move in as quickly as possible. She has been very on hand to help with all issues we have come across, and ... Read Full Review
Comments (0)Was this helpful?:
Nazia has been very helpful ...
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5 Star Review
By : 'JSmith'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £845
Would you recommend ? : Yes
Postcode : M4
21 Oct 2017
People found this helpful0
Nazia has been very helpful throughout our application and move in to the property. She has been professional, friendly and approachable. My boyfriend and I work shifts and Nazia accommodated our unsociable working hours to allow our move to be smooth and stress free. Her professionalism has been a ... Read Full Review
Comments (0)Was this helpful?:
Nazia has always been very ...
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4 Star Review
By : 'Stuart'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
15 Oct 2017
People found this helpful0
Nazia has always been very helpful when I've gone into the office to ask for anything. She is friendly, efficient and very ... Read Full Review
Comments (0)Was this helpful?:
Had a pretty great experience ...
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5 Star Review
By : 'Scott'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
9 Oct 2017
People found this helpful0
Had a pretty great experience with FGW property, and Northern Group and Naz were always very friendly and approachable and happy to help. Building was clean, flat itself was fantastic and will be missed! Do wish the lift didn't break down as frequently as it did ... Read Full Review
Comments (0)Was this helpful?:
Great - Until you get into ...
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1 Star Review
By : 'Alex'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Owner)
Rent PCM : £950
Would you recommend ? : No
Postcode : M4
8 Oct 2017
People found this helpful4
Great - Until you get into the property. Now i know why they asked me to review them before id even moved in. From the very 1st day we moved in there was issues. Moved into a 2 bedroom flat and was only given 1 key. Had to wait a month to receive a new one. My flatmate didn't receive her ... Read Full Review
Comments (1)Was this helpful?:
By : Paul Dobbs
9 Oct 2017Dear Alex Thank you for taking the time to write your review. Your feedback is very important to us. Your deposit was protected in one of the government approved schemes. These schemes offer a free...
Had an excellent experience ...
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5 Star Review
By : 'Dr'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : M4
5 Oct 2017
People found this helpful0
Had an excellent experience with Nazia whilst dealing with my tenancy at Flint Glass Wharf. She was always quick to respond and took extra care in providing great service whenever requested whether that was via email or telephone. Always listened to us carefully and demonstrated genuine interest in ... Read Full Review
Comments on Agent Fees
Reasonable
Comments (0)Was this helpful?:
Nazia was extreemly helpful ...
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5 Star Review
By : 'Natalie'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
3 Oct 2017
People found this helpful0
Nazia was extreemly helpful even before we were tenants as she held the apartment for us due 2 apartments being let moments before I decided to call Nazia! My only issue would be that the apartment was certainly not cleaned properly prior to moving in and we were told that it would ... Read Full Review
Comments on Agent Fees
Yes
Comments (0)Was this helpful?:
I would like to recommend ...
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5 Star Review
By : 'Sophie'
Branch : Northern Group, Jactin House, 24 Hood Street
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M4
3 Oct 2017
People found this helpful0
I would like to recommend Nazia, her professionalism and helpfulness from viewing the properties throughout our tenancy has been outstanding. She is always happy to help and is very ... Read Full Review
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Landlord Fees
Let only service
£750 (inc. VAT),On Completion
Landlords choose Northern Group because our services really are all inclusive. We are not in the habit of hiding fees in the small print. Check out 10 things that are included as standard with the tenant find service with Northern Group: Rental Valuation Property Advice & Consultation Legal Compliance Professional Marketing In-Person Viewings Tenant Selection Administration Rent & Deposit Collection (1st month) Transfer of Funds Electronic Documents
Last Updated On 20/02/2023, 12:13 PM by 0
Landlords choose Northern Group because our services really are all inclusive. We are not in the habit of hiding fees in the small print. Check out 10 things that are included as standard with the tenant find service with Northern Group: Rental Valuation Property Advice & Consultation Legal Compliance Professional Marketing In-Person Viewings Tenant Selection Administration Rent & Deposit Collection (1st month) Transfer of Funds Electronic Documents
Last Updated On 20/02/2023, 12:13 PM by 0
Tenant Fees
Full Management Service
9% (inc. VAT),On Completion
£300 + 9% Management Fee Unlike other lettings agencies, we include everything as standard. Everything you get in the Tenant Find package, and a lot more: Rent Collection Utility / Service Transfers Monthly Statements Inspections In-House Maintenance Team One point of Contact Debtor Management Service Rent Review Guarantor Referencing (If Required) INCLUDED AS STANDARD Right to Rent Check INCLUDED AS STANDARD Photographic Inventory Report INCLUDED AS STANDARD Deposit Protection (Third-Party) INCLUDED AS STANDARD Tenant Referencing (Third-Party) INCLUDED AS STANDARD Check Out Inspection INCLUDED AS STANDARD 24/7 Emergency Maintenance Contact INCLUDED AS STANDARD Legal Notices (Section 8, 13, 21) INCLUDED AS STANDARD Income / Expenditure Report INCLUDED AS STANDARD Deposit Disputes INCLUDED AS STANDARD Additional Visits (If Required) INCLUDED AS STANDARD
Last Updated On 20/02/2023, 12:21 PM by 0
£300 + 9% Management Fee Unlike other lettings agencies, we include everything as standard. Everything you get in the Tenant Find package, and a lot more: Rent Collection Utility / Service Transfers Monthly Statements Inspections In-House Maintenance Team One point of Contact Debtor Management Service Rent Review Guarantor Referencing (If Required) INCLUDED AS STANDARD Right to Rent Check INCLUDED AS STANDARD Photographic Inventory Report INCLUDED AS STANDARD Deposit Protection (Third-Party) INCLUDED AS STANDARD Tenant Referencing (Third-Party) INCLUDED AS STANDARD Check Out Inspection INCLUDED AS STANDARD 24/7 Emergency Maintenance Contact INCLUDED AS STANDARD Legal Notices (Section 8, 13, 21) INCLUDED AS STANDARD Income / Expenditure Report INCLUDED AS STANDARD Deposit Disputes INCLUDED AS STANDARD Additional Visits (If Required) INCLUDED AS STANDARD
Last Updated On 20/02/2023, 12:21 PM by 0
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Northern Group have a formal complaints procedure. Don't hesitate to get in touch with enquiries@northerngroup.co.uk for a copy. Northern Group also holds a membership with the Property Redress Scheme.
Last updated at 9/4/2017, 6:10:51 AM by allAgents
