Crystalight Ltd

communication has been quick, friendly and efficient with Daniel, thank ... Read Full Review

Currently renting a flat that they manage. Myself and other residents in the building all complain about the resident/s in the basement flat that constantly smoke weed inside. It makes the whole building stink of weed and it comes into your own flat. (I’m at the very top)! It’s ... Read Full Review

Wouldn't recommend to my worst enemy. They think it's perfectly acceptable for damp and mould to grow in the property and blame it on the tenants. They use cowboy builders to make it look like the work has been done when they know the council plan to inspect the property. The current ... Read Full Review

Just in case anyone is swayed by five star reviews in 2017 the company were offering the chance to win a £50 voucher in exchange for positive comments. I can confirm as a current tenant that the more recent reviews are 100% ... Read Full Review

Shocking management from a particular employee, rude, unhelpful and lazyand definiately not suitable for the job, communication only seemed to occur on his terms and when needed ... severly disappointing... unfortunately this company seems to have drifted away from customer satisifaction and ... Read Full Review

Dan is not a very nice person. Rude, unreliable responses and unaccommodating. He failed to resolve a leak in my roof for an entire year. paid a checkout fee when moving in to the property and clearly nothing has been done with ... Read Full Review

Our managing agent Dan Appleton is shockingly bad at managing our property. The first year Sharon was our managing agent and she was brilliant. Since Dan has taken over we have had a number of problems. We have had no TV signal for 4 months and Dan has only admitted last week that it is Crystal ... Read Full Review

Samantha Tolley was excellent. She was always helpful, prompt & efficient and I felt she had my best interests at heart; she was a pleasure to deal ... Read Full Review

DON'T DO IT!!! Horrendous year from start to end.....the place was disgusting when I moved in and I had to clear it all, clean It, wait over a month for new carpet to be laid as it was stinking dirty. Then when I moved out they charged me well over the odds when I left it in a much better condition ... Read Full Review

I continue to be delighted by Sharon's care and attention to her duties. She always answers emails promptly and deals with issues that arise without delay. Sharon is a credit to Crystalight and she is always a pleasure to speak to. Many thanks Sharon for your diligence and also making happen the ... Read Full Review

Both Sharon and Sam have been great! They listen, hear, understand and action. Both are a pleasure to deal with and I'm glad they're on the end of the phone! Thank you both ... Read Full Review

Myself and my partner have both found the new agent is easy to contact compared to previous one, which is a massive positive. Whenever we have had an issue we usually email and receive a reply within 24 hours and usually in the response a solution to the issue. The timeframe of issues being solved ... Read Full Review

Sharon has always been promp in responding to emails. In addition she is respectful and gives attention to detail. She has established a maintenance schedule which appears to be a permanent arrangement resulting in an improved appearance of the communal areas. We offer the suggestion that new ... Read Full Review

I've lived in your property at 10 heol staughton and am delighted with the service I have received from Sharon. Nothing is too much trouble and she always keeps her ... Read Full Review

Crystalight are an excellent management company. Since moving into Nicol Court in March they have been extremely helpful and sent us all the documents we needed the day before we moved in which helped to prepare us. They send regular email updates and answer any questions or queries we have. When ... Read Full Review

I could not ask for a better property manager to deal with than Matt, he always responds to emails quickly and is great and communicating with me to let me know what's going ... Read Full Review

I am not sure. We arranged to rent our flat fairly quickly after the first viewing with Crystalight. However, they still had plenty of time to sort things out before we moved in but instead decided to do their inspections last minute and had repairmen there as we were moving in (we were not told ... Read Full Review

Excellent and prompt service to any issues raised and also for areas raised on quarterly inspections very proactive service ... Read Full Review

Matt is a very helpful agent, I would highly recommend him to any tenant. Very professional and he would help you with any enquiry about a ... Read Full Review

Since Samantha joined the Crystalight team we've noticed much more activity from the agency around the property such as monthly fire drills or completing the outstanding flat inspections. The enquiries also seem to be sorted quicker than before, although there are still some problems with ... Read Full Review