Bill Free Homes

BFH held back some deposit due to them claiming a professional clean was needed, even though the property was left cleaner than it was at the start of the tenancy agreement. I strongly advise tenants to take hundreds of photos of any dirt, dust, marks etc at the start of the tenancy agreement as ... Read Full Review

Excellent tenacity and use of data to get properties let . The team work well together to achieve the result for the landlord. Will use ... Read Full Review

Have been with BFH for 2 months now, and they have been great at working with both my flatmate and I as we were settling in. As we were both coming from overseas, and couldn't view the place ahead of time, this was very much appreciated. Only quibbles we've had are regarding ... Read Full Review

Literally the best costumer service, I got locked out of my house during the weekend out of office hours and a member of staff came all the way back in as soon as I notified them to give me my keys- so warm and ... Read Full Review

We stayed in a Bill Free Homes property last year and had a fantastic year. The repairs service was spot on, every time we needed to report an issue, a response was created and a handyman came around to fix it. All in all, a great ... Read Full Review

As a credit to Bill Free Homes, the house they provided us with was absolutely lovely - three stories, five bedrooms, two bathrooms, nice kitchen/living room, absolutely perfect for students. However, their service was absolutely appalling - we paid £500 deposit, £180 of which went to agency fees, ... Read Full Review

We stayed in a Bill Free Homes house during our second year at Durham University and I can highly recomend them as a great company to use for student accommodation. We stayed in a property in the Market Place and not only was the property uncredible, the service we recieved during our tenancy was ... Read Full Review

The location of the house in the middle of Durham is fantastic, ignoring the fact that there are several nightclubs in the vicinity. The room sizes are good and there is ample communal space, as well as a good number of bathrooms, all reflected in the premium price. However, the place was not ... Read Full Review

A great letting agent for Durham University students. We stayed at a property in The Sands, Durham for 6 people and we found that everything we could hope to be dealt with in way of repairs during the tenancy was done so, and was done ... Read Full Review

I trust this company completely to handle my house letting, and I find them to be really helpful and efficient. They offer lots of green incentives to students, and letting is streamlined and ... Read Full Review

Awful, house was not clean at all when the rent started, including condom wrappers. This was not properly cleaned and had to complain on multiple occasions about this. At the end of the tennancy the deposit was not returned for nearly 7 weeks. ... Read Full Review

What a great year we had staying with Bill Free Homes. Any problems that we faced during the year were dealt with quickly and efficiently. The house, although expensive, was luxurious throughout and we had a repairs service to ... Read Full Review

Had a great year staying in a Bill Free Homes property in Durham. All of our bills were included and the response to any repairs or issues was fast and ... Read Full Review

I would strongly advise not to use Bill free homes. During our tenancy we had multiple set backs with them. We were unaware that the property we had chosen was under renovation, during our tenancy. The boiler broke which took nearly a week before it was seen to, meaning we only had cold water. ... Read Full Review