Courtney Green

This is a very unfair review but we are sorry to hear of your feelings and we can understand your frustration with regards to the deposit process. There is often a misconception that we, as the agent, benefit or profit from any deposit deductions but we simply mediate between the landlord and the tenant to try and get agreements to items brought up by the independent check in/out reports. It is the landlord who makes the claim against you and receives any agreed deductions, not us as the agent. On this occasion we tried to mediate an agreement between you and the landlord but were unable to reach an agreement on all items, therefore it was arbitrated on by a separate Government approved adjudicator. We do not believe that this rating is a fair representation of events, however your feedback is repected and acknowledged.

This is my last comment on this matter. Courtney green advised us to accept the landlords demands and if We had heard to that advice, We would have lost almost half of our bond. The dispute review granted us a few items, and that helped us keep more money of our bond. In addition to this, Courtney green wrote the landlord s dispute evidence, using points against us, we had discussed with Courtney green outside the dispute process. We had to do our own evidence, with no assistance from anyone at Courtney green. This is not what I would consider, just a mediator role. It might be best to get to the facts right, before commenting.