I have ptsd from having served in Iraq back in 2003 I have paid my rent every month in full and when moving in I was promised repairs would be made within a couple of weeks. Four months later still nothing had been done so I rang up to ask politely when it would be sorted . They then fobbed me off and threatened to kick me out of the flat for five months knowing I suffered with anxiety and that I previously had live in woods for six weeks. Then they called me a fu ing mental case and swore at me over the phone. My electric went out due to their faulty wiring in here and my poor bearded dragons were freezing. I told them I had two percent battery left on my iPhone and I couldn't charge it they then left me voicemails saying that electrician would have to call me o check I was in etc. I mean talk about lack of common sense. I then charged my phone in a local shop where there was witnesses there and one of the staff members accused me of shouting and abusin her over phone and nothing was further from truth soon as I mentioned I was in the shop with witnesses she soon shut up etc . Then the other branch the quote unquote better branch some lass accuses me of having assaulted an electrician which I hadn't done so I then ring the electrician dude saying what's your issue? He then truthfully says I never said that so the lass from office obviously just wanted to stir the poo it's lucky he not been back to put the windows out or something . These people have zero common sense even the manager doesn't know difference between the words sort and sought etc. Never know the like of them ended up with police getting involved as calling. People a mental case or a retard and swearing at them and putting them in state of alarm is verging on hate crime. I certainly would never called anyone with a disability a retard or a mental case etc I'm probably more knowledgeable than all their staff put together I have war injuries and had a 80 kg metal mast fall on my head. I don't deserve some air head vile mouthed individual saying if your so stupid from your injuries you should write things down etc . Not just me either a few people in the local council and support agencies have commented on how vile the staff are especially at the low fell branch I thought it was my duty to warn people as I ended up in hospital after having an anxiety attack . My lizard ended up ill from the cold which cost me a fortune in vet bills and I had to go get private treatment after the way they treated me which again cost me a fortune . They lucky I'm not taking them to court for gross unprofessionalism (would they abuse someone in a wheelchair?) as I have the means and will to hopefully they do something decent for once and give me most of my bond when I leave here . I truly think that they have been unprofessional and disgraceful and low in their behaviour from start to finish