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Retirement Homesearch
1.8/5, 10 Reviews
20% Recommended
67% sales valuation accuracy
60% sales fee satisfaction
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"Would have preferred to give..."
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1 Star Review
By : 'Chris'
Services : Property Management(They manage our building)
Would you recommend ? : No
Postcode : B75
14 May 2017
People found this helpful16
Would have preferred to give 'no stars' but was unable to. I initially engaged an estate agent to sell my property and was advised by the development manager to use Retirement Homesearch as well. This I did but they were an absolute waste of time - after signing their terms and agreement I received no contact whatsoever from them to indicate there had been any interest in my property. The property was sold through the first agent but Retirement Homesearch are now claiming they introduced the buyer to the property and so are entitled to their fee of £2100. They have already been paid over £2000 as their contingency and transfer fee relating to the lease! My buyer discovered the property by searching online himself (finding it on RightMove with PurpleBricks) & claims he never made an appointment with RH to view the property but just turned up and the development manager let him in to view. It seems the development manager is employed by First Port but also acts for Retirement Homesearch - but my buyer did not know that. I asked for their evidence of their involvement and was sent a copy of a spreadsheet which shows a couple of discrepancies, viewings relating to a different property. Most of which could have been amended to suit their argument. All they are concerned about is getting as much money from clients as possible for doing little or no work. The people they deal with are usually elderly and vulnerable and Retirement Homesearch use this to exploit them. How are they allowed to keep operating? Often changing their company name and dividing the main company into different sections - Peverel, First Port, Estates & Management, Retirement Homesearch etc - all these are the same company with the same aim - to rob people!! They are now threatening court proceedings if I do not pay them their fee and whilst I do not agree with their claim I fear because they are 'bigger and cleverer' than me I could end up paying out a lot more than £2000. They very cleverly word their terms and agreement so that they cannot lose out - my advise is Keep Clear of them and any other company relating to Peverel.
Comments on Agent Fees
Normally average fees I suppose but trying to claim when they haven't actually done anything is just not on!
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By : Mark
15 Mar 2021I have recently removed my Mothers property from this Company, 8 months on the market and no views. They didn't call us once in all this time to discuss maybe dropping the price or marketing it differently, I wouldn't recommend this company to my worst enemy .....
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 67.00% | 60.00% | £52,000 | £100,000 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 0 | 0 | 0 | 1 | 4 | 0 | 2 | 1 | 2 |
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- 09:00 - 17:30
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Services offered
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- Block Management
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- Conveyancing
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Absolutely first class ...
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5 Star Review
By : 'Karen'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Online Auctions (I sold a property using them)
Sold price : £100000
Would you recommend ? : Yes
Postcode : NG5
15 Feb 2023
People found this helpful0
Absolutely first class service from start to finish, nothing was too much trouble and I would definitely recommend to anyone who wants a stress free ... Read Full Review
What a terrible ...
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1 Star Review
By : 'Louise'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (Prospective Vendor/Buyer)
Sold price : £52000
Would you recommend ? : No
Postcode : SA39
16 Aug 2022
People found this helpful1
What a terrible company. Why anyone would want to sell a property with them is beyond me! They don't answer the phone, don't reply to messages left. Don't reply to ... Read Full Review
Zero out of 10, zero out of ...
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1 Star Review
By : 'Judith'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : IG6
7 Jan 2022
People found this helpful1
I would have given 0 zero stars if I had been able to. They would not budge on 1.25 percent commission (1% is quite achievable with other agents) or their extraordinarily long contact length of 12 weeks. They marketed the property by putting it online and matching buyers electronically but, by ... Read Full Review
Terrible communications, ...
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1 Star Review
By : 'The'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : HP19
18 Mar 2021
People found this helpful2
Terrible communications, ignores emails and calls, doesn't stick to agreed deadlines. The whole process from start to finish was horrendously slow and painful. I would actively avoid this company at all ... Read Full Review
Very surprised to see these ...
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4 Star Review
By : 'Happy'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Vendor)
Sold price : £85000
Would you recommend ? : Yes
Postcode : CW8
4 Oct 2017
People found this helpful1
Very surprised to see these reviews. I used there services to sell in the Northwich area and can not praise the team enough. Pleasent team efficient forllow up calls and found a buyer in a quick fashion. Used the RHs Legal serivces team also and a job well ... Read Full Review
Comments on Agent Fees
competetive fee
Would have preferred to give ...
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1 Star Review
By : 'Chris'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Property Management (They manage our building)
Would you recommend ? : No
Postcode : B75
14 May 2017
People found this helpful16
Would have preferred to give 'no stars' but was unable to. I initially engaged an estate agent to sell my property and was advised by the development manager to use Retirement Homesearch as well. This I did but they were an absolute waste of time - after signing their terms and agreement I ... Read Full Review
Comments on Agent Fees
Normally average fees I suppose but trying to claim when they haven't actually done anything is just not on!
By : Mark
15 Mar 2021I have recently removed my Mothers property from this Company, 8 months on the market and no views. They didn't call us once in all this time to discuss maybe dropping the price or marketing it...
I have bought and sold quite ...
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1 Star Review
By : 'Disgusted'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : RH1
17 Feb 2017
People found this helpful12
I have bought and sold quite a few properties over the years, I think this agent is the most appalling I have ever had the misfortune to deal with, and worse, they are in the market for older people who are frail and cannot understand all the details. They are greedy, incompetent and totally ... Read Full Review
Do not use this company, i ...
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1 Star Review
By : 'disgruntled'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : M20
3 Oct 2014
People found this helpful13
Do not use this company, i had an estate agent at first and then on the advice of the house manager contacted them as well so had both agents, my prospective buyer after initially contacting retirement homesearch was then unable to contact them so negotiated a sale through the estate agent, ... Read Full Review
I put my mothers flat up for ...
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1 Star Review
By : 'Graham'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Vendor)
Would you recommend ? : No
Postcode : LA9
22 Feb 2013
People found this helpful22
I put my mothers flat up for sale with retirement homesearch and was amased that they do not supply internal photos of any flats they market. They are the worst Estate Agency I have ever used for selling, The correspondence to you as a customer is terrible, they give you a once a month letter ... Read Full Review
I wanted to view two ...
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2 Star Review
By : 'Louise'
Branch : New Milton, 2nd Floor Wylie House, 740 Ampress Lane
Services : Sales (As a Buyer)
Would you recommend ? : No
Postcode : DA16
7 Feb 2013
People found this helpful17
I wanted to view two properties. On the day I rang up about the first one, I was told the person I needed to speak to wasn't there. I was given the phone number of the house manager. I rang twice and got an answer machine. I left a message but nobody got back to me. For the second property, ... Read Full Review
What agent could do to change your mind?
Responded quicklyi and positively to my request to view the properties.
By : Graham
1 Aug 2013I am in the process of trying to sell a property in Southbourne, and I have the same problem as you trying to make contact ....
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
