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Leytonstone, London E11
3.6/5, 31 Reviews
68% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
80% letting fee satisfaction
Established in 1988 the Victor Michael Property Group has based it's success on a foundation of integrity and exemplary service. With over 20 years experience in the field of letting, management, and buy to let in general, we are able to provide professional advice on all aspects of the residential rental market.
We treat each client as an individual and can help all persons in all situations, from people selling or letting their first property to professional landlords. We do this by tailor making our packages to specifically match our client's needs.
"Very good service and..."
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5 Star Review
Corina
By : 'Angelica'
Services : Letting(As a Tenant)
Would you recommend ? : Yes
Postcode : E11
16 May 2017
People found this helpful0
Very good service and people.specilly Corina she looked after us. Explain how it works the things and kind. I am very happy with the service they provide
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £231,000 | £500,000 |
| Lettings | 100% | 80% | £800 | £2,000 |
Areas covered
- E10
- E11
- E17
- E5
- IG2
- IG4
- IG6
Address
Victor Michael
11-12 Church Lane, London, Greater London
E11 1HG
02032080007
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Victor Michael Branches (View All 5)
Very good service and ...
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5 Star Review
By : 'Angelica'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
16 May 2017
People found this helpful0
Very good service and people.specilly Corina she looked after us. Explain how it works the things and kind. I am very happy with the service they... Read Full Review
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I can't begin to describe how ...
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1 Star Review
By : 'DisgustedTenantWhoseNameYouCantGetRight'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : E17
13 Jan 2017
People found this helpful0
I can't begin to describe how upsettingly frustrating and how much of a rip-off the tenancy renewal process with Victoria has been. How can they possibly justify theirHead of Lettings trying to charge me the tenancy renewal fee when: 1) Owing to the problems they caused, they will no longer be... Read Full Review
Comments on Agent Fees
Bad. Awful. Rip-off. Extortionate. Hypocritical. There really aren't enough ways to describe how 'bad' they are. Way above average renewal fee for the area, and completely unjustified by the work (if any) done. Breathtakingly awful fee policy!
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Victor Michael were a ...
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5 Star Review
By : 'Stelios'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
23 Nov 2016
People found this helpful0
Victor Michael were a pleasure to deal with. The Staff at Leytonstone including George,Kash,Corina and Anna were all helpful and very professional in progressing my sale... Read Full Review
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Recently rented a flat ...
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5 Star Review
By : 'Andreea'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : E11
21 Nov 2016
People found this helpful0
Recently rented a flat through them. Their service was great and an easy process. A transparent agent that I would not hesitate to recommend or use... Read Full Review
Comments on Agent Fees
Agency fees were not high
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We recently moved into a 2 ...
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5 Star Review
By : 'Jamie'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : E11
26 Nov 2014
People found this helpful8
We recently moved into a 2 bed flat in Leyton. The service from Victor Michael, and Corina herself, was excellent. She understood our needs and responded quickly to our interest, and interacted with us actively. The process took a week from viewing the flat to moving in, which we were extremely... Read Full Review
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Attended my property within ...
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5 Star Review
By : 'Harriette'
Services : Letting( As a Owner )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : E11
17 Nov 2014
People found this helpful3
Attended my property within short notice for a lettings appraisal, Corina was very helpful and friendly, I was happy with the price and with the tenants they've put in. I will highly recommend them for their professionalism and... Read Full Review
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I am in the process of ...
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5 Star Review
By : 'Jay'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11
11 Nov 2014
People found this helpful1
I am in the process of completing on a purchase through the leytonstone Branch of Victor Michael. From day one i have received great customer service and expert advice from both Paul and Jamie. I havent had to worry since the offer was accepted thanks to the sales team. I cant wait to pick up the... Read Full Review
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First time using Victor ...
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5 Star Review
By : 'Katie'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : E11
21 Oct 2014
People found this helpful1
First time using Victor Michael to let my property so didn't know what to expect but I was surprised that they managed to let my property within 48 hours. Would definitely be returning to victor... Read Full Review
Comments on Agent Fees
Fees was competive compared to other local agents I contacted in the area.
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I have just started renting a ...
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4 Star Review
By : 'Andrew'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E11
20 Oct 2014
People found this helpful2
I have just started renting a property with Victor Michael and I can say that I have had a excellent service from the team in... Read Full Review
Comments on Agent Fees
Fees was reasonable compared to other agents.
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From start to finish was an ...
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5 Star Review
By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : E11
26 Sept 2014
People found this helpful2
From start to finish was an easy process from when I paid my deposit to the move in date. Excellent service . Would recommend Victor Michael when looking for a property to... Read Full Review
Comments on Agent Fees
Agent fees was reasonable
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We viewed the property and ...
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4 Star Review
By : 'Taryn'
Services : Letting( As a Tenant )
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E11
26 Sept 2014
People found this helpful2
We viewed the property and instantly fell in love with the place. Amy has been really patient with us as we all work different shifts and trying to organise documents was a nightmare, but she was understanding. Communication was clear and she was really helpful. Pleasant... Read Full Review
Comments on Agent Fees
Most other agency fees are around 70/80 so the £180 fee was a but steep
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The agent worked to sort out ...
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4 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : E17
19 Sept 2014
People found this helpful1
The agent worked to sort out the possibility of having a shower installed before I moved in to the rented property (although this turned out to not be possible.) There was some confusion over whether the property was vacant or not initially, and slight mixed messages from different staff members,... Read Full Review
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I found Victor Michael to be ...
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5 Star Review
By : 'Abdul'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E7
31 Jul 2014
People found this helpful2
I found Victor Michael to be very friendly and welcoming whilst maintaining a professional attitude to business at all times. They are very helpful and knowledgeable. I would recommend them to everyone that is looking to sale his... Read Full Review
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We, as tenants, have received ...
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5 Star Review
By : 'Steve'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : IG6
28 Mar 2014
People found this helpful2
We, as tenants, have received remarkably swift, efficient, helpful and friendly service from Corina Traistaru in the course of renting the above property. The whole process was extremely positive, especially so given that I was only briefly in London and also the nature of my work outwith the UK... Read Full Review
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Me and my partner have just ...
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5 Star Review
By : 'Amy'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E17
12 Feb 2014
People found this helpful2
Me and my partner have just rented through Victor Michael at the Leytonstone branch. Having spoke to the staff there they advised that our income may not be enough to pass the referencing process. We was asked to provide a uk based guarantor which we did and based on referencing we passed and... Read Full Review
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I have just rented a property ...
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5 Star Review
By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1
9 Jan 2014
People found this helpful2
I have just rented a property from victor Michael and I must say I had the best service I have ever received from a estate agents. A big thanks to the team at Leytonstones keep up the good... Read Full Review
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I have recently just been ...
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5 Star Review
By : 'Tracey'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
3 Dec 2013
People found this helpful2
I have recently just been looking for a property and I must say victor Michael have gone above and beyond to help me find something within my requirments. I would highly recommend victor Michael as a company to help search for a... Read Full Review
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I would like to thank victor ...
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5 Star Review
By : 'Victoria'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
26 Nov 2013
People found this helpful2
I would like to thank victor Michael and there team at Leytonstone for keeping in touch with me regarding available properties. I have now successfully rented a lovely 2 bedroom property from them and couldn't be happier. Keep up the good... Read Full Review
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Extremelly helpful. Corina ...
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5 Star Review
By : 'Alin'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E11
31 Oct 2013
People found this helpful5
Extremelly helpful. Corina kept me up to date with all the properties they had come in until she found the perfect property for me. I will use them again and I would recomend them to my... Read Full Review
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I would like to recommend ...
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5 Star Review
By : 'Laura'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : Yes
Postcode : E11
16 Oct 2013
People found this helpful7
I would like to recommend Victor Michael, I recently rented a property from them and found the staff to be more than helpful. Especially a ms Corina who drove me home after my viewing because it was... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
We are committed to providing high quality services to clients. We value complaints and use information learnt from them to help us improve the services we offer. If something goes wrong or you are dissatisfied with what we are providing, please tell us – you should feel free to raise matters of concern without risk of disadvantage. Please find detailed below our complaint procedure and how to make a complaint.
All complaints should be put in writing.
Initial query
Our members of staff have been trained to address any queries raised by our clients; their experience is based on the day-to-day dealings with clients regarding all manner of queries relating to the rental of the property.
If you are not happy with the response provided to you by the member of staff dealing with your query, your complaint will be raised to Stage 1 of the complaints process.
Stage1 – Department/ Branch Manager
At Stage 1, your complaint will be addressed by the manager of the department, who will look into the query raised by you, and discuss the matter with the member of staff to assess whether the response given is fair and impartial.
We will acknowledge all written complaints within 3 working days.
We aim to resolve complaints quickly and effectively and would expect to give you our decision at Stage 1 within 21 working days, unless there are exceptional circumstances, then we will advise if extra time is needed in writing.
If you are not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 2 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage2 – Senior Manager
Stage 2 is dealt with a senior manager of our company, who deals with the day to day management of members of staff, and the implementation of the Company’s policies and procedures. If you wish to pursue your complaint further, please send in a written complaint to the following:
Mr Taher Boksh
Senior Manager
Victor Michael Ltd
74 Leytonstone Road
Stratford
London E15 1SQ
E: taher@victormichael.com
If you are still not satisfied with the response we give at this stage, we will tell you what you can do next. If you choose to, you can take your complaint to Stage 3 of the complaint procedure. You may choose to do this immediately or shortly after you get our initial decision.
Stage 3 - Regional Manager
Stage 3 is dealt with the Regional Manager of our company, who deals with the review of existing policies and procedures, and also with implementing any new procedures that may be required. If you wish to pursue your complaint further, please send in a written complaint to the following:
Ms.C. Barford
Regional Managing
Victor Michael Ltd.
74 Leytonstone Road
Stratford
London E15 1SQ
E:chris@victormichael.com
The response from the Regional Manager will be the “final response” and if you are still dissatisfied with our response, you have recourse to pursue your complaint to our external governing bodies.
We are members of The Property Ombudsman, ARLA and NALS, and we follow their guidelines, should you wish to contact one of them please find their websites below:
www.tpos.co.uk/
www.arla.co.uk
www.nalscheme.co.uk/
Last updated at 12/16/2016, 6:50:24 AM by allAgents
