The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 89 Reviews
94% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
97% sales fee satisfaction
97% letting fee satisfaction
By : 'Brooke'
Services : Letting(I am a Tenant)
Rent PCM : £2153
Would you recommend ? : No
Postcode : NW3
I met with Nouri to view an available property. At the time, he seemed to be well informed. I asked to take a couple days to mull over my decision to make an offer (or not). Nouri advised the per week price he thought the landlord would accept and I then found a competing letting agent with a lower per week price online. Nouri was not aware of the updated price. After viewing the property a second time I made an offer and the offer was accepted. I was hounded by Nouri and Oliver for the deposit and as soon as it was received, they vanished. I should also add that on two of my flat viewings Nouri advised the outdoor space was available for use. This was 100% clear. I have now been informed by the property management company that I am not allowed to use the outdoor space. The above is in addition to the issues I had from commencement of my lease. I contacted Vita Properties to discuss, was advised Oliver Kent would contact me and well, he did not. To add insult to the list of issues below, I was advised by Vita Properties to move my tenancy up by one week (or the landlord would not accept), so I paid a full weeks rent for a flat that was not ready for tenancy. no working fridge for two full weeks from commencement of lease to date dials on multiple radiators do not work which means I heat the entire place, or not 2/4 burners do not work with the igniter (landlord suggests to use a match...) I was given two sets of keys - half of the keys did not work and I am chasing for replacements there were multiple boxes left in the master bedroom - I had to chase to have these removed or hardware mounted (toilet rolls/tv mount)
No positive comment on Agents fees. I should note that Lucy Fidler was helpful and professional throughout the documentation process.
By : Vita Properties
15 Jun 2017Hi Brooke, Im sorry to hear that you didnt enjoy your experience with Vita Properties. Here at Vita we always try to ensure that we do the very best for our clients and hearing that one of our tenants is unhappy is something we take very seriously. As you can see from our other reviews on Allagents, generally our clients have a wonderful experience letting and selling with Vita so I can assure you that what you have experienced is not the norm. I can only sincerely apologise for our dropping the ball in your case and ensure you that we will take what you have said and apply it constructively to ensure that no tenant who rents with Vita has an experience such as yours. If you would like to give us a call and discuss in more detail we would welcome the opportunity to try and rectify the professional relationship.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 97% | £100,000 | £673,500 |
| Lettings | 100% | 97% | £360 | £2,800 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 18 | 0 | 48 | 2 | 6 | 0 | 8 | 0 | 4 | 3 |
Vita Properties
27 Northways Parade, London, London
NW3 5DN
02077592199






By : 'Max'
Branch : London, 27 Northways Parade
Services : Letting (As a Prospective Landlord/Tenant)
Would you recommend ? : No
Postcode : NW8
I dealt with a very unprofessional agent called Nouri Nouri arranged a viewing for me without sending me a confirmation text message or email, He was pressing and pressurising me to come up with an offer, despite the fact that I needed details of the service charge first which he couldn’t ... Read Full Review

By : 'Jonathan'
Branch : London, 27 Northways Parade
Services : Online Auctions (I sold a property using them)
Would you recommend ? : Yes
Postcode : NW6
We are so grateful for the skill and hard word of Malcolm Ornstein which made possible the sale of our Flat in London I can not recommend him too highly .He is an excellent Agent ... Read Full Review

By : 'Lesley'
Branch : London, 27 Northways Parade
Services : Sales (As a Vendor)
Sold price : £605000
Would you recommend ? : Yes
Postcode : NW7
Moving house is stressful at the best of times. My sale and purchase were particularly difficult, made even more complicated by the global pandemic. But Malcolm from Vita was my guardian angel throughout and I honestly don’t think it would all have worked out without him. From the ... Read Full Review

By : 'John'
Branch : London, 27 Northways Parade
Services : Sales (As a Buyer)
Sold price : £673500
Would you recommend ? : Yes
Postcode : NW11
Nouri is the most professional agent I have ever had the pleasure of encountering. Nouri was informative and communicative throughout the whole process - right from initial viewings through to the glorious day of key collection. I wouldn’t hesitate in recommending Vita, especially, ... Read Full Review

By : 'David'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Great team, very responsive, looking to make sure you're happy in your rental. Very quickly helped us settle in quickly and make sure we had everything we ... Read Full Review
By : Oliver Kent
22 Jan 2020Thank you David, its been a pleasure working with...
By : 'Sophie'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW6
I recently moved out of a Vita property. Whilst they were good at move in, I had a nightmare getting a partial deposit refund back. This partial refund was owed in accordance with the law change (i.e. I'm not disputing a deduction). I was told on numerous occasions that the money would ... Read Full Review
By : 'CN'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
The people at Vita were all very helpful and professional. Explained everything we needed to know thoroughly and even offered us a bottle of champagne as a house warming ... Read Full Review


By : 'Mano'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
Always professional and polite. Perfect match between tenants' expectations and landlords' requirements No waste time with paperwork, excellent use of electronic tools and quick ... Read Full Review
Agent fees in line with the market and acceptable for the services provided.

By : 'Anonymous'
Branch : London, 27 Northways Parade
Services : Sales (As a Vendor)
Sold price : £100000
Would you recommend ? : Yes
Postcode : NW3
I would highly recommend this agent as she is aware of the locality and explained the nearby amenities to me very ... Read Full Review
ok


By : 'stevew'
Branch : London, 27 Northways Parade
Services : Letting (As a Owner)
Rent PCM : £1668
Would you recommend ? : Yes
Postcode : 71
Vita Properties recently let my flat out for the second time and once again were a pleasure to deal with. Oliver and Mikki were extremely responsive, professional and friendly and let my flat out in record time to trustworthy tenants. Highly ... Read Full Review
Very competitive


By : 'Elizabeth'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
Just want to say big thank you to the whole team at Vita Properties, especially our agent Nouri who made what can be a very stressful experience, a reassuring and comforting one. We were dealing with another agent from Vita as well Oliver, between the two of them, there knowledge was vast and ... Read Full Review
Ok
By : 'Brooke'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Rent PCM : £2153
Would you recommend ? : No
Postcode : NW3
I met with Nouri to view an available property. At the time, he seemed to be well informed. I asked to take a couple days to mull over my decision to make an offer (or not). Nouri advised the per week price he thought the landlord would accept and I then found a competing letting agent with a lower ... Read Full Review
No positive comment on Agents fees. I should note that Lucy Fidler was helpful and professional throughout the documentation process.
By : Vita Properties
15 Jun 2017Hi Brooke, Im sorry to hear that you didnt enjoy your experience with Vita Properties. Here at Vita we always try to ensure that we do the very best for our clients and hearing that one of our...


By : 'Andrew'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Nouri Alexander and Lucy Fidler has been very helpful in the agreement process and always been responsive in all inquiries. I would highly recommend to work with them if you are moving into a new property. Thank you ... Read Full Review
Fee agreement was reasonable.
By : 'Morse'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Rent PCM : £2643
Would you recommend ? : Yes
Postcode : NW6
The strength of this agent was in matching our needs to the correct property, he quickly realised what we might be looking for and as a result we moved in to the second place he showed us. He was helpful with any queries and thought laterally about some of the issues were raised. Overall very ... Read Full Review
Satisfactory, in keeping with the market


By : 'Omer'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Moving from a different country is always a challenge. well, Oliver and Lucy made it so much easier and smoother. from the first moment we decided to move forward with the flat , both Oliver and Lucy were very helpful, patience and clear about each step until signing the agreement and entering the ... Read Full Review
I think the fee is very reasonable for the effort and the care.
By : 'Dan'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
Great experience. Aaron and Jenna are very professional, friendly and helpful. The communication was fast and effective. Definitely recommend Vita ... Read Full Review
By : Aaron Zimmer
14 Dec 2016Dear Dan, Thank you very much for your review, I am delighted I could assist you in finding you a new home. Please be in touch if I can help in the future Have a great Christmas and New Year...
By : 'AM'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW3
Fantastic agency to work with! Both Aaron and Jenna have been extremely helpful in the lettings' process, quick to respond, supportive and always available when needed. I was impressed with their professionalism and hands-on approach. Would recommend Vita Properties to anyone looking to work with a ... Read Full Review
By : Jenna
12 Dec 2016Thank you for your kind comments, it has been a pleasure helping you to find your new home and we wish you all the best...
By : 'Alina'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W9
Aaron Zimmer was an absolute superstar to deal with. He helped us secure our dream flat and was always helpful and friendly, even after multiple calls and texts throughout the process. Definitely recommend working with Vita ... Read Full Review
By : Aaron Zimmer
14 Dec 2016Dear Alina, Thank you very much for your review, I am delighted I could assist you in finding you a new home. Please be in touch if I can help in the future Have a great Christmas and New Year...

By : 'Sophie'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Oliver and Jenna were both exceptionally helpful, and willing to prioritise our paperwork to ensure as early a movein date as possible. I found both to be very pleasant, and easy to communicate ... Read Full Review
By : Jenna Kleinman
5 Dec 2016Thank you Sophie for your kind comments, we wish you all the best in your new...
By : 'Mariano'
Branch : London, 27 Northways Parade
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : NW6
Aaron and Jenna really helpful and kind agents.They satisfied all our request. If anyone wants to find a new house this is the right place and the right ... Read Full Review
By : Jenna Kleinman
5 Dec 2016Mariano, thank you for your review, it is much appreciated. We hope that yourself, Marzio, Katja and Aljosa are very happy in your new...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 11/6/2018, 6:37:36 AM by allAgents