The problem with this site is that an individual can say anything and remain anonymous while the agent is named without any initial redress before publication. We are not certain who this is but have an idea. Inevitably there are two sides to every story and be assured that there is with this case. We have been trading, prior to the takeover, for over 15 years and rarely has there been any cause for complaint. I would never say that we have never had a complaint, as this business is fraught at the best of times, but thankfully they have been few and other agents will say the same. Again, if we are talking about the same person, a full investigation was conducted by a Partner and the comprehensive file notes were relayed. As a result a minor change to the reporting structure has been instigated although we are not sure if it would have made any difference in this case. The person was dealt with effectively and within the terms of their Tenancy Agreement, the TDS and Ombudsman. Unfortunately, they would not accept this. As a professional Company we take all comments about our service very seriously. It should also be noted that during that month we had three letters from Clients and Applicants complementing our service.