Visum

No option to talk to a human. called & wrote requesting details of the property listing "47477". No responses were given even after 4 attempts in 1 week. Don't even have the basic listing practice to include some photos of the property. weird ... Read Full Review

My wife and I wanted to view a rental property in Folkestone, and the initial conversation with the landlord went well: he asked for relevant details, then we agreed on a time slot for the viewing, and the landlord promised to be in touch with further info (e.g. exact address etc.). 2 day before ... Read Full Review

I just left an inquiry for a property, a moment later the landlord messaged me asking his relevant questions. He then ended the conversation saying they've had over 120 inquiries and he's found a tenant. Once a property is let out why not take your advert down rather than wasting ... Read Full Review

I sent an enquiry 2 days ago with still no response and I am on a short time frame and most other places respond the same day. But you don't even have a phone number to ring to speak to someone instead its just a rubbish automated system that takes you through the same process as before which ... Read Full Review

I have paid to agency £500 holding deposit and day later receiced email with receipt.and terms conditions for holding deposit. Terms were completely unfair as £500 would be charged for agency fee in case of landlord would decide to take someone elses. So I contacted an agent, expresed.my ... Read Full Review

Don't book a viewing pack with them. They're fine for advertising as you pretty much do everything yourself anyway but absolutely do not book a viewing pack. We paid £335 for unlimited viewings and spent lots of time chasing them because they didn't book any of the that viewings we ... Read Full Review

Absolute joke of customer service, took charges then insisted they had refunded them - with no contact to tell me my add wasn't live or there was a payment problem. Customer service manager cannot answer straight questions - in fact he sounded bored and rude Under the impression I was ... Read Full Review

Excellent service courteous will use them again Telephone servce wonderful Sold property within 1 week No problems at all thank ... Read Full Review

This company is joke they take your money and then don't list your property for sale. Signed up to have the property on rightmove paid for the full service and then they refused to list the ... Read Full Review

Advertised one of my rental properties with Visum, Not at all happy with the level of service received to date. I have voiced my concerns with the manager who appears to be trying to hide behind the data protection act and not answer my questions. I also arranged for a 'mystery shopper' to contact ... Read Full Review

As a tenant they totally ripped us off!!! They supply an invoice for £180 for two credit checks. Once you have paid via Paypal they then tell you the criteria needed. We felt the information should be available to prospective tenants before they have to part with their cash. I needed a ... Read Full Review

I am a landlord and have used the services of Visum on a number of occasions. They save me a fortune by avoiding the rip off fees charged by agents. The whole process is very simple and if you have any queries they are very quick to respond. Keep up the good ... Read Full Review

I have just sold my London home using Visum. I previously had an estate agent but after 6 weeks I realised that why should I pay an agent 1-2% of my sales proceeds for doing something that I could do myself. All they do is advertise the property on Rightmove and Zoopla and wait for enquiries to ... Read Full Review

excellent agent- you need to know what you're doing- but they are inexpensive, handle enquiries, very efficient and absolute value for ... Read Full Review

The whole process took a long time, hence my delay in writing the review, but that was a problem with the buyer's solicitor. The 'sale' occurred pretty quickly. Just be warned that they are not a hand-holding operation - you do all the viewings yourself, but then for £90 to sell a house should ... Read Full Review

My property is in a popular village, so that may have helped, but I had 5 enquiries in the first day and roughly the same for the next 2 days until I took the ad down. Highly recommended as long as you're happy to do some legwork (viewings and so on). I am because I want to personally meet people ... Read Full Review

I've used Visum as a landlord for a number of years and felt I owed them enough to write them a review after reading the above comments, which do not reflect my experience at all. Yes, all customers need to identify themselves but it's not a lot of effort. That's about the only hurdle. The rest of ... Read Full Review

I advertised my daughters house on Visum for her, due to financial constraints she was unable to sell with an estate agent. I have two gripes with Visum. 1/ I asked a friend (he is a mystery shopper) to call up and enquire about the property and to give me feedback. His feedback was that the ... Read Full Review

PLEASE DO NOT USE THIS COMPANY, THEY DO NOT DESERVE YOUR BUSINESS.Visum have no integrity as a company. They took my payment to advertise our property on Rightmove etc as advertised, however, after taking payment they then stated that it couldn't be advertised, and refused to refund the money ... Read Full Review

They make you pay and when they cannot deliver the service they REFUSE TO REFUND THE MONEY. I wanted to advertise the flat I live in because I needed to find a replacement for my tenancy contract - as previously agreed with ,y letting agency- and although Visum say they are happy to let you ... Read Full Review