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Ashmore Estates
4/5, 14 Reviews
86% Recommended
50% sales valuation accuracy
0% letting valuation accuracy
50% sales fee satisfaction
50% letting fee satisfaction
Ashmore Estates is an independent lettings and property management agency. Based in the heart of Kilburn, a vibrant area of North West London. We offer a wide range of services to our landlords and tenants to include letting, property management, short lets and serviced apartments. Our operation covers the popula
r areas of Kilburn, Queens Park, West Hampstead, St John's Wood and Maida Vale. We are fully bonded members of ARLA (Association of Residential Letting Agents) and the Property Ombudsman for Lettings.
"Complete waste of time and..."
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1 Star Review
Chris
Eliana
By : 'April'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £1275
Would you recommend ? : No
Postcode : N21
26 Apr 2017
People found this helpful1
Complete waste of time and money! After sending my application in, nobody bothered to check it properly and inform me that my information on the previous landlord would not suffice. Rather they were too interested in making sure I made the holding deposit plus administration fees payment quickly. After over 2 WEEKS of going back and forth. My application was declined mostly due to the fact the information I had provided in the first place before making the payment! I am left disappointed and no closer to finding a property for myself and my children then I was a month ago. They certainly care for their landlords and quick payments, not so much for potential tenants in need!
Comments on Agent Fees
Over £430 on administration fees that turned out not to necessary at all.
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By : Chris Christodoulou
10 May 2017Rochelle, Thank you for your recent review and I apologise for the frustration caused as a result of the application having been rejected. Looking through the details of your application, it was processed based on the information that you provided. There were 2 key elements in this case ; firstly, the details of previous landlord that was given on the application form, we applied for the reference and the agency name that you gave could not identify you anywhere in their records, when we communicated this to you, it transpires that you were not named on the tenancy agreement and that it was on your partners name instead, therefore the agency had no knowledge of who you were, let alone offer information about your performance as a tenant. We made it clear that as you were applying for the tenancy that this was an important piece of information. You then forwarded details of a previous landlord whom you rented from whilst at University and the reply we got was that there was a late rental payment and the landlord was unable to recommend you as a tenant on the basis that it was some years ago and may not reflect your most recent performance. The other point is that this was a shared accommodation and the rent was a small fraction compared to the commitment that you were being considered for- therefore not a reliable indicator of your performance. Had we have known this initially, it was have saved us a lot going backwards and forwards", as you put it, in trying to understand the facts of your circumstances. The second element is the financial side; despite that your application was supported by a Guarantor, it appears the last quarter's bank statements we requested (in order to ascertain his ability to meet the commitment) were showing lower closing balances at the end of each month than the actual rent commitment. Therefore, in the event of you defaulting, the Guarantor would not have the financial wherewithal to pay. In conclusion these were the two red flags that were raised on your application which demonstrated that it could expose the landlord to considerable financial risk. In response to your comments about holding deposits and administration fees, we always ask for these monies to be paid initially in order to secure the property from the open market and for you to give your commitment. We refunded the 2 weeks rent, though as per our agreement, you would forfeit the administration charges if your application fails as we have to charge for work undertaken on your behalf. In essence, nobody has benefitted from this as the landlord was left without a tenant to move in to his property, our valuable office time in processing your application and you not being able to move to a new home. I trust this has now put some clarity on the matter.
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 0% | 50% | £1,275 | £1,275 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 6 | 0 | 6 | 1 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- E1
- EN2
- N13
- N14
- N21
- N8
- NW1
- NW10
- NW6
- NW8
- SE17
- SW2
- W9
Address
Ashmore Estates
5 Netherby Gardens, Enfield,
EN2 7PA
020 8366 9777
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:00 - 19:00
- 09:30 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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2 Star Review
By : 'Truth'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : NW1
8 Sept 2017
People found this helpful1
After checking out from our apartment they only sent emails to my flatmate about the deposit and left me out of the process of returning the deposit. I was only included in this email conversation after I found out that they have been exchanging emails only with my flatmate. The deposit was ... Read Full Review
Complete waste of time and ...
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1 Star Review
By : 'April'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £1275
Would you recommend ? : No
Postcode : N21
26 Apr 2017
People found this helpful1
Complete waste of time and money! After sending my application in, nobody bothered to check it properly and inform me that my information on the previous landlord would not suffice. Rather they were too interested in making sure I made the holding deposit plus administration fees payment quickly. ... Read Full Review
Comments on Agent Fees
Over £430 on administration fees that turned out not to necessary at all.
By : Chris Christodoulou
10 May 2017Rochelle, Thank you for your recent review and I apologise for the frustration caused as a result of the application having been rejected. Looking through the details of your application, it was...
Chris has been good in ...
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4 Star Review
By : 'SB'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W9
19 Nov 2013
People found this helpful0
Chris has been good in informing me about the flat and about the English system (I am French) of renting. He has been good in advising me and has always answered promptly and accurately. Very good experience for my first renting in the ... Read Full Review
Chris was efficient, thorough ...
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5 Star Review
By : 'Catherine'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W1J7
16 Aug 2013
People found this helpful0
Chris was efficient, thorough and a great manager to deal with. He was extremely accommodating of our needs as tenants and his attention to detail made us very comfortable and at ease about the rental process. We spent 3 years in this rental and I would highly recommend Chris and Ashmore to ... Read Full Review
Too much bureaucracy before ...
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4 Star Review
By : 'Victor'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : W2
27 May 2013
People found this helpful0
Too much bureaucracy before moving to the flat. The rest is fine, quick response to little things we had in the flat prior moving in. Flat wasn't delivered clean but the agent dealt with everything we needed to sort these little things ... Read Full Review
The agent was extremely ...
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1 Star Review
By : 'Electra'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : EN3
28 Mar 2013
People found this helpful0
The agent was extremely helpful and very cooperative to help me find tenants for the property . Ash more estates are a professional company and have helped me a ... Read Full Review
When we went to view the ...
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5 Star Review
By : 'A.'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N21
12 Mar 2013
People found this helpful0
When we went to view the property, Chris was able to answer all of our queries and gave us great details about the flat, the area, the landlord, the neighbours etc. We then asked if we'd be able to go for another viewing before signing the contract just as a reminder of the layout and that wa sno ... Read Full Review
Chris always alerts me ...
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5 Star Review
By : 'Chris'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
13 Jul 2012
People found this helpful0
Chris always alerts me immediately to any problems and takes care of them for the good of the renter in good time He also is diligent in trying to keep the flat rented at all times, which I appreciate as I rely on the rents ... Read Full Review
Chris has been nothing other ...
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5 Star Review
By : 'Dan'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
13 Jul 2012
People found this helpful0
Chris has been nothing other than superb in helping us move into the flat. He has had all the details to us straight away and always answered any of our questions or queries immediately. Unlike a lot of other estate agents. I would definitely recommend anyone to use Ashmore as they have provided ... Read Full Review
I have had the pleasure of ...
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5 Star Review
By : 'Helen'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
7 Jul 2012
People found this helpful0
I have had the pleasure of dealing with Ashmore Estates on a number of property matters. Chris is utterly professional and goes out of his way to help. I am a landlady and Chris always finds quality tenants and deals with all issues efficiently and swiftly . He knows the business well and ... Read Full Review
This is the first time I have ...
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5 Star Review
By : 'LJ'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Tenant)
Would you recommend ? : Yes
23 May 2012
People found this helpful0
This is the first time I have dealt with Ashmore Estates and I would highly recommend them. Chris was very helpful throughout the whole process and prompt in replying to any queries we had. He certainly made the whole process very easy for ... Read Full Review
I have worked with Ashmore ...
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5 Star Review
By : 'E.D'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
22 Feb 2012
People found this helpful0
I have worked with Ashmore Estates for the last 5 years. They are the agents for our investments company I have found them to be reliable, honest and extremely professional in their dealings with my properties. Chris Christodoulou is quick to replace leaving tenants, with professional tenants ... Read Full Review
Chris has helped us to let ...
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5 Star Review
By : 'Daljit'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
21 Feb 2012
People found this helpful0
Chris has helped us to let two flats in London for the last about 5 years.He has given us excellent service and always been very professional.we will like chris to continue to look after our flats in future ... Read Full Review
We have been using Ashmore ...
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4 Star Review
By : 'Angelana'
Branch : Hampstead London, 5 Netherby Gardens
Services : Letting (As a Owner)
Would you recommend ? : Yes
22 Dec 2011
People found this helpful0
We have been using Ashmore Estaes for the past several years. We have found them to be very professional and efficient in their service they provide for us. We recommend them as very good ... Read Full Review
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Any complaint must be in writing and will be replied to within 7 days of receipt once the matter has been fully investigated.
Last updated at 6/24/2024, 9:46:42 AM by allAgents
