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EastHaus

4.8/5, 20 Reviews
95% Recommended

89% sales valuation accuracy

100% letting valuation accuracy

100% sales fee satisfaction

99% letting fee satisfaction

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Boutique Estate Agent specialising in East London Property
"We had a very unpleasant..."

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1 Star Review

By : 'Prospective'
Services : Sales(Prospective Vendor/Buyer)
Would you recommend ? : No
Postcode : E2

1 Apr 2017
People found this helpful0

We had a very unpleasant experience with this agent. Our offer on a property was accepted and we instructed our solicitors as we were asked to do following procedure. Subsequently a higher offer was accepted and the property was sold to another customer, without any consultation with us on the final price. Perhaps this happens a lot, but it is regrettably inappropriate practice that reflects badly on the trade, and on this agent in particular. The agent should have represented the interest of both buyer and seller.


Comments on Agent Fees

NA

Was this helpful?:

By : EastHaus

3 Apr 2017

In response to your comment, we are sorry that you feel your interest in one of our properties was not dealt with correctly, but we respectfully disagree. It is always a difficult situation when more than one party wants to buy the same property. In these situations, we always ensure that all offers are put forward to the owners of the property and that we follow the owners instructions from there. Your offer was put forward to the owners, you were told that the owners were considering your offer as well as offers from other parties, and the owners chose to accept and proceed with an offer from another party. We are legally obliged to put forward all offers submitted on a property right up to the point of exchange of contracts, and the owners are legally entitled to accept and proceed with whichever offer they see fit. We recognise this may be disappointing for you, and you will certainly not be the first or last person to find themselves frustrated by the process of buying a property in the UK, however, we do not believe it constitutes any wrongdoing on our part. We are very sorry you felt it necessary to address your frustrations in a public forum rather than seek an explanation from us directly and allow us the opportunity to address your concerns. Nevertheless, you are welcome to contact us, lodge a complaint and follow our in house complaints procedures for a full investigation of the situation. Further, if you are not satisfied with the outcome of the investigation, you are entitled to contact The Property Ombudsman Scheme, of which we are members.


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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales89.00%100%£410,000£1,300,000
Lettings100%99%£1,235£1,235
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
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2020807001
Areas covered
  • E10
  • E11
  • E14
  • E16
  • E2
  • E20
  • E3
  • E5
  • E8
  • E9
  • EC1
  • EC2A
  • N1 6
Address

EastHaus
Ground Floor Shop, 30c King Edward\s RoadLondon, Greater London
E9 7SF
020 3176 1270

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 08:30 - 19:00
  2. 08:30 - 19:00
  3. 08:30 - 19:00
  4. 08:30 - 19:00
  5. 08:30 - 19:00
  6. 09:00 - 17:00
  7. 09:00 - 14:00
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Advertise on
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  • ?National Homes Network
  • ?Move With Us
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Latest Properties

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EastHaus has surpassed our ...

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5 Star Review
UserName

UserName

By : 'Emily'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E2

20 Jul 2020
People found this helpful0

Patrick and Jenna have been friendly, attentive and informative from the first 'phone call. The EastHaus team has provided excellent knowledge and consistent customer service throughout our letting. EastHaus has surpassed all our expectations of a lettings agency and I wouldn't hesitate ... Read Full Review

Comments (0)Was this helpful?:
I can't recommend Jenna ...

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5 Star Review
UserName

By : 'Miss'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E10

18 Nov 2019
People found this helpful0

I can't recommend Jenna from EastHaus highly enough! Absolutely none of that hard-sell you normally get from estate agents. Jenna is open, honest, down to earth and utterly dedicated. She helped us sell two properties and buy our dream house, and the service throughout was second to none. ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus

19 Nov 2019

Thank you so much for taking the time to leave us a review and for your very kind words. It was a pleasure to be able to assist you with both buying and selling and we hope you'll be very happy in...


Choose ...

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5 Star Review
UserName

By : 'Sophie'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Sold price : £410000
Would you recommend ? : Yes
Postcode : E2

30 Aug 2019
People found this helpful0

I can't speak highly enough about the fabulous Jenna and the East Haus team. Jenna went above and beyond to help us sell our property and provided an excellent service from start to finish! (hopefully won't be moving for a while now, but wouldn't consider using anyone ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus

3 Sept 2019

Thank you for your extremely kind words. We really appreciate your feedback and are so pleased to have been able to assist in the sale of your property. Wishing you all the best in your new...


Greatb experience with ...

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5 Star Review
UserName

By : 'Emmanuel'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E1

6 Aug 2019
People found this helpful0

I just bought my first property with EastHaus. It was done in 2 months. Jenna provided excellent support and advice throughout the process. She made it very easy. And on completion day I received a very nice 'congrats gift' from them. Great agency, efficient and highly professional. I ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus Limited

7 Aug 2019

Thank you very much for taking the time to leave us your feedback and for your lovely words. We are so pleased to have been able to assist you with your first property purchase and hope you enjoy...


High quality, hard working ...

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5 Star Review
UserName

UserName

By : 'Olly'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Sold price : £410000
Would you recommend ? : Yes
Postcode : E2

29 May 2019
People found this helpful0

The service EastHaus offer is superb! Detail focussed, very honest and proactive. Jenna and Patrick also put in a huge amount of leg-work, arranging appointments, talking to buyers, as well as facilitating the process once you get an offer. I sold my flat through EastHaus this year and would ... Read Full Review


Comments on Agent Fees

The fees are very reasonable. Lower than bigger competitors for a much higher quality service.

Comments (1)Was this helpful?:

By : EastHaus

30 May 2019

Thank you very much for taking the time to review our services. We really appreciate your kind feedback and are so pleased to have been able to assist in the sale of your property. Wishing you all...


Fantastic East London ...

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5 Star Review
UserName

UserName

By : 'Joe'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Sold price : £425000
Would you recommend ? : Yes
Postcode : E2

1 Feb 2019
People found this helpful0

EastHaus we're absolutely fantastic during our last property sale, always on hand and extremely knowledgeable about the local market. Highly ... Read Full Review


Comments on Agent Fees

Reasonable fees

Comments (1)Was this helpful?:

By : EastHaus

30 May 2019

Thank you so much for your kind feedback. We really appreciate you taking the time to review our services. It was a pleasure to assist in the sale of your...


Great Estate ...

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5 Star Review

By : 'B'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E1

23 Jan 2019
People found this helpful0

As a tenant in rented flat I've found EastHaus to be reliable and friendly, and always available to help in any way needed. Highly ... Read Full Review


Comments on Agent Fees

Good

Comments (1)Was this helpful?:

By : EastHaus

30 May 2019

Thank you very much for taking the time to leave your feedback. We are really happy to have been able to assist you in finding a...


Top Estate ...

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5 Star Review
UserName

UserName

By : 'samnangell'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : E12

22 Jan 2019
People found this helpful0

Having used and experienced a number of the main London letting agents, we have most recently been using EastHaus. They have proved to be a fantastic find, providing by far and away the most professional, friendly and honest service. In a small amount of time, we have formed a really great ... Read Full Review


Comments on Agent Fees

Good

Comments (1)Was this helpful?:

By : EastHaus

30 May 2019

Thank you so much for your very kind review. We really appreciate you taking the time to provide your feedback. It was an absolute pleasure to assist and we hope to be able to help again in the...


Refreshingly different ...

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5 Star Review

By : 'John'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Sold price : £650000
Would you recommend ? : Yes
Postcode : E2

30 Jul 2018
People found this helpful0

Jenna was very honest and direct and gave a realistic valuation. She and her team are very hard working and dedicated and this yielded a result for me which had not been delivered by the agent I initially appointed. Jenna was also very active in project managing the sale through to completion and ... Read Full Review


Comments on Agent Fees

The fees I paid were exceptionally reasonable in comparison with others, though they were a 'special offer' at the time.

Comments (1)Was this helpful?:

By : EastHaus

30 May 2019

Thank you so much for taking the time to review our services and for your kind words. We are so pleased to have been able to assist you in the sale of your property and wish you all the best in your...


Jenna combines ...

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5 Star Review
UserName

By : 'Alex'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N16

16 Nov 2017
People found this helpful0

Jenna combines professionalism, positivity and transparency; we really would recommend her wholeheartedly. She was and continues to be very helpful throughout the buying process, is always available to discuss matters and is very accommodating and generous with her time in providing access to the ... Read Full Review


Comments on Agent Fees

N/A

Comments (1)Was this helpful?:

By : EastHaus

20 Nov 2017

Thank you very much for taking the time to review your experience with EastHaus. We are delighted to have been able to assist you with your purchase and wish you all the very best in your new...


Jenna at EastHaus was super ...

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5 Star Review
UserName

By : 'Lucia'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : N16

1 Sept 2017
People found this helpful1

Jenna at EastHaus was super helpful and accommodating after we found our home and decided to move forward with it. She helped us through the process, answered any questions, and made sure we understood each step of the process. The welcome hamper full of local products we received when we moved in ... Read Full Review

Comments (1)Was this helpful?:

By : EsatHaus

4 Sept 2017

Thank you so much for taking the time to leave a review of your experience with EastHaus. We are very pleased to have been able to assist you with the purchase your new home and wish you all the very ...


A very positive experience ...

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5 Star Review
UserName

By : 'Peter'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Letting( As a Tenant )
Rent PCM : £1235
Would you recommend ? : Yes
Postcode : E1

18 Aug 2017
People found this helpful1

A very positive experience from start to finish with Jenna and her team at EastHaus. As a newcomer to renting in London, one hears all sorts but the whole process with Jenna was well organised and went very smoothly. Jenna communicates well with all parties, is very responsive to email and calls so ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus

22 Aug 2017

Very many thanks for your kind feedback. It is really appreciated. We were pleased to have been able to sucessfully assist you with your rental search and wish you all the best for the...


I was purchasing a property ...

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5 Star Review
UserName

By : 'GBurkitt'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E2

14 Aug 2017
People found this helpful1

I was purchasing a property from a vendor who had instructed Easthaus (Jenna Buck). Throughout the process Jenna provided me with updates and was extremely helpful and responsive at all times. There is often a lack of transparency when buying/selling a house and when there are delays it can become ... Read Full Review


Comments on Agent Fees

N/A

Comments (1)Was this helpful?:

By : EastHaus

15 Aug 2017

Thank you so much for your feedback. We are really pleased you had a positive experience with EastHaus and wish you all the best in your new...


Compared to the other agents ...

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5 Star Review
UserName

By : 'Tom'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Sold price : £530000
Would you recommend ? : Yes
Postcode : E2

12 Aug 2017
People found this helpful1

Compared to the other agents we met, she came across as re-assuring and knowledgeable without any pushy sales approach. Pretty much immediately she gained trusted advisor status in mine and my wife's eyes. Every time I called (and I did call quite regularly at certain times) she (a) answered and ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus

14 Aug 2017

Thank very much for taking the time to review your experience with EastHaus. Your feedback is hugely important to us. We are so glad to have been able to assist you in the sale of your flat and wish...


We chose to market our ...

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5 Star Review
UserName

By : 'Steven'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E9

6 Aug 2017
People found this helpful1

We chose to market our property through EastHaus because they had excellent knowledge of the local area and seemed clearest about what they wanted to do with the property and who they were aiming to attract. We found Jenna to be very positive and professional. She was attentive to our concerns ... Read Full Review


Comments on Agent Fees

The fees were highly competitive.

Comments (1)Was this helpful?:

By : EastHaus

8 Aug 2017

Thank you very much for taking the time to review our service. Your feeback is really important to us and very much...


Jenna has been absolutely ...

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5 Star Review
UserName

By : 'Martin'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Sold price : £1300000
Would you recommend ? : Yes
Postcode : E3

7 Jun 2017
People found this helpful1

Jenna has been absolutely fantastic throughout the whole process of buying my first property. She provided detailed and helpful information about the buying process, and helped me to understand and complete the main tasks. She was extremely accommodating, both in allowing me to visit the property ... Read Full Review

Comments (1)Was this helpful?:

By : EastHaus

8 Jun 2017

Thank you so much for taking the time to provide your feedback of the service you received from EastHaus, it is really appreciated. We are so pleased to have been able to help you secure the purchase ...


An excellent service from ...

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5 Star Review
UserName

By : 'M'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : E11

26 Apr 2017
People found this helpful1

An excellent service from start to finish. From meeting to discuss marketing strategy to running the open day and selecting the purchaser all was done with professionalism and speed. When we had issues with the buyers solicitor closing their London office and moving the case to Wigan! Jenna was ... Read Full Review


Comments on Agent Fees

Very competitive and worth every penny!

Comments (1)Was this helpful?:

By : EastHaus

28 Apr 2017

Thank you very much for taking the time to review your experience with EastHaus. You feedback is very much appreciated and we wish you the very best in your new...


I was led to believe that ...

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5 Star Review
UserName

By : 'MS'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : E11

25 Apr 2017
People found this helpful1

I was led to believe that purchasing a property would be the most stressful thing you do in your lifetime and I won't disagree now that it is done! However, it would have been many times worse without the guidance of Jenna throughout the whole process, especially being a first-time buyer. The ... Read Full Review


Comments on Agent Fees

N/A - Purchaser

Comments (1)Was this helpful?:

By : EastHaus

25 Apr 2017

Very many thanks for taking the time to write such a detailed review of our service. We really appreciate your feedback and are so pleased to have been able to assist you in the purchase of your...


The EastHaus team just sold ...

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5 Star Review

By : 'S'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE10

16 Apr 2017
People found this helpful1

The EastHaus team just sold our apartment and it was a very positive experience. It was a breath of fresh air compared to some of the estate agents we have dealt with in the past. We agreed on the price we wanted to achieve and they got it for us. Knowledgable, professional and always available to ... Read Full Review

Comments (2)Was this helpful?:

By : EastHaus

25 Apr 2017

Thank you for your review, we really appreciate you taking the time to leave us your feedback. We are so pleased to have successfully sold your apartment for you and wish you all the best in your new ...


We had a very unpleasant ...

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1 Star Review

By : 'Prospective'
Branch : Bethnal Green, Ground Floor Shop, 30c King Edward\s Road
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : No
Postcode : E2

1 Apr 2017
People found this helpful0

We had a very unpleasant experience with this agent. Our offer on a property was accepted and we instructed our solicitors as we were asked to do following procedure. Subsequently a higher offer was accepted and the property was sold to another customer, without any consultation with us on the ... Read Full Review


Comments on Agent Fees

NA

Comments (1)Was this helpful?:

By : EastHaus

3 Apr 2017

In response to your comment, we are sorry that you feel your interest in one of our properties was not dealt with correctly, but we respectfully disagree. It is always a difficult situation when...


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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

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Last updated at 5/9/2022, 6:19:36 AM by allAgents

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