You-Rent Residential Lettings

Worst experience ever with You-Rent Lettings. Had no wifi for 6 months despite this being supposedly included in my rent. Further, I was told I legally had to pay an extra two months' rent equally £1,100 for not giving notice I was leaving the property, despite making this clear ... Read Full Review

Not a high street agency so their fees are cheap for both tenant and landlord. All feels a bit lazy, but they get legal stuff and deposits done. Can be a bit slow in finding new tenants, but they've always just delivered on time. I manage my own property, so not sure about the properties they ... Read Full Review

Horrible experience. No notice when the agent or anyone is visiting the property. You can’t enjoy a meal or a friend visit as anyone can come any time, though in this days due Covid is mandatory to give notice and as well is mentioned in the contract terms. Acused I broke things even ... Read Full Review

Worst experience ever. Very disrespectful agency, broken stuff took ages and fights to be fixed. Never give a notice to enter the house, there is no privacy. Rude agency manager, they will increase your rent on every renewal. Old and cold houses , you have to pay at least £80 electric per month on ... Read Full Review

Worst company ever. Been in the house for almost 2 years. Broken stuff never fixed. to get the fridge changed, an essential item, I had to fight a month. The agent is arrogant, a thief as she stole food from the fridge and freezer saying that as it was only two of us in the house we should ... Read Full Review

The agency looked alright at the beginning. We had no issues moving into the property where everything was managed by the landlord himself. After 3 months we moved in the house turned out to be trash. Mold appeared everywhere, we had water coming out of our electricity box, leaks of water from the ... Read Full Review

Really bad company bad at repairs just a shit company avoid big time. Tennets at risk with health problems due to the fact propertys need urgent repair and it does not matter if u have small children it's discussing and I'm in the process of tacking this further. As for Ann-Marie she is ... Read Full Review

I cannot emphasise enough the poor service YouRent provide as an estate agent. Communication is terrible, and as others have mentioned lots of 'small print' costs in the contract. If you do decide to take out a contract with YouRent, read the contract VERY carefully, specifically around ... Read Full Review

Would give lower rating if possible. Definitely listen to the reviews! Rooms are okay and cheap, so provided you have no problems it's easy, but they do not address any issues, are a nightmare to get hold of and Anne Marie is really rude and difficult. I felt scared to contact them, ... Read Full Review

You-rent are not in anyway a good agent, as a current tenant they do very little to help when something needs doing. I am fortunate that I can contact my Landlord directly. Their tenancy renewal fee is also a huge issue, ask them to do something and you get little to no response but when it comes ... Read Full Review

Very poor estate agents. I have been really disappointed with their service. I've been trying to leave and there are fees to do anything (check out, inventory, reference). The house is in disrepair. They don't care about anything but their fees. Avoid at all cost. better stick with a well known ... Read Full Review

Please stay away from this fishy agents.. They are not straight forward, after all cleaning the house upon end of tenancy.. They have deducted �310. Hilarious!!! I have pictures of the property upon recieving and handing over.. I did the cleaning very well than they ever gave it to me. Never ... Read Full Review

Stay far away from You-Rent. The administrative errors than accompanied our renting process were astounding. Most glaringly, we were provided with the incorrect address for our apartment, which we were never notified about, and left to notice the subtle change in email subject that indicated the ... Read Full Review

I will never advise anyone to rent a property that is advertised to let by You-rent. This is the most unprofessional, criminal estate agent I have ever dealt with. They are rude and incompetent. I have been renting properties for over 7 years now and never came across such an awful estate ... Read Full Review

I can do nothing but laud praise on all have worked with at You Rent. I have been a landlord of numerous properties across the country and Europe for many years, having dealt with many letting agents and I have never come across an agency team more knowledgeable, helpful, nimble and pro-active as ... Read Full Review

I would implore anyone who is considering either letting with You-Rent or leasing their property with You-Rent to turn around and run for the hills. This is the most unprofessional, criminal estate agent I have ever had the displeasure of dealing with. They are rude, churlish and quite frankly ... Read Full Review

I'm a first time property landlord and I was recommended to You-Rent by a friend who's used them for years. When I first made contact I didn't mention that I had been referred just to see how they handled me. I spoke with Ann-Marie who was very knowledgeable. She came out to value the ... Read Full Review

I've rented from You-Rent for some time and I've always found them to be helpful and friendly to deal with. I had to move to Reading due to work and I didn't know the area at all. They helped to explain the different areas and showed me a variety of properties. The whole process was very ... Read Full Review

I rented through this "agency" some time ago and they are absolutely appalling. On a number of occasions, I needed to speak to one of the managers, Ann-Marie, who was rude and abrupt. Incredibly unprofessional and do not have a grasp on the legalities of the industry that they work ... Read Full Review