The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.2/5, 47 Reviews
83% Recommended
50% letting valuation accuracy
88% letting fee satisfaction

Lauren
By : 'Helen'
Services :
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SR6
All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting out the tenancy was very smooth and quick. Upon viewing the house I have moved into I found it to be clean and well maintained. When collecting the keys it was an easy process and I was talked through the process with total professionalism. Keep up the good work.
Good
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 88.00% | £300 | £700 |
KIS Lettings
108 Fowler Street, South Shields, Tyne and Wear
NE33 1PZ
0191 432 8825
By : '2017'
Services : Letting( As a Tenant )
Rent PCM : £325
Would you recommend ? : No
Postcode : NE33
I reported repairs for over 1 year of the 2 years i ocupied the flat. Kis kept saying that they would pass on to landlord (Tony Fyall) never got reaponse back. Then for the upstairs flat to have a leak and come into my bathroom making it unsafe to use. Was told the landlord would take care of it... Read Full Review
Fees were insane, especialy for a 1 bed flat that was let out in bad condition to start with.

By : 'Suzanne'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : NE33
Enquired about a property, good service actually until they told me the fees. Absolute disgrace no wonder they are being banned! Never again and I will be letting everyone know who doesn't... Read Full Review
Really bad!

By : 'Treated'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NE33
Thrown under the bus by Kis South Shields after being first to view, first to say we wanted to go ahead. We have the emails. We were messed around over whether renting or selling & then whether furnished or unfurnished & then we had an appointment to choose what stayed & what went. We... Read Full Review
The no deposit thing is a lie! We were never asked for one at all & would have gladly paid one but they gave it to a couple who did who saw it after us!

By : 'Helen'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : SR6
All staff were very quick, friendly, helpful it's not often you can get such excellent service. The process of sorting out the tenancy was very smooth and quick. Upon viewing the house I have moved into I found it to be clean and well maintained. When collecting the keys it was an easy process and... Read Full Review
Good

By : 'Laura'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE3
Letting with kis was a pleasure the upfront cost were reasonable, and letting with out a deposit made everything a bit cheaper. Everything was explained to us clearly would definitely... Read Full Review
Reasonable fees
Reasonable fees
By : Lauren
13 Jul 2016Thank you for your fantastic review! We hope the move went well and It has been a pleasure to help you both find your new home. Kind Regards...


By : 'kim'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE34
I would like to thank both of you for all your help,from my first viewing with kylie too signing the paperwork and having the tenancy pack explained by Lauren Pennock everything was easy to understand I would recommend kis Lettings to anyone that's looking to rent plus because there's no bond to... Read Full Review
Good
By : Lauren Pennock
26 Apr 2016Hello Kim Thank you for the great review. It has been a pleasure dealing with your application and we wish you all the best in your new home....


By : 'Laura'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : SR6
Really helpful with all questions quick responses gave a lot of information. Easy too deal with as it was our first let we are so excited too move in it was made so easy and everyone was... Read Full Review
Brilliant fees better than any other agency as first time renters that was brilliant.
Brilliant fees better than any other agency as first time renters that was brilliant.
By : Lauren Kitching
8 Apr 2016Thank you for your lovely review Laura! It has been a pleasure helping you and your partner find your new home. We hope the move went well! Kind Regards Lauren...
By : 'Nic'
Services : Letting( As a Tenant )
Rent PCM : £416
Would you recommend ? : Yes
Postcode : SR2
The quality of service received and ease of working through proceedings was fantastic. The staff are a credit to customer service and professionalism and I can confidently say I would recommend KIS to friends, family and anyone... Read Full Review
The fees associated with moving in were considerably better explained than any of the other agencies I had looked in to, and the prices were very good
The fees associated with moving in were considerably better explained than any of the other agencies I had looked in to, and the prices were very good
By : Lauren Pennock
6 Apr 2016Hello Nicholas Thank you for your fantastic review, it has been a pleasure helping you and we wish you all the best in your new...


By : 'Smiler....'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE33
What can one say but, praises to Kylie and Lauren {Penny} ! lol No serious the girl did a great job and were very helpful in helping me to move in smoothly and could not fault the communication with them in all departments excellent , will use again if I need to highly recommended,, Once again... Read Full Review
Had to be paid what can you do?
Had to be paid what can you do?

By : 'mick'
Services : Letting( As a Tenant )
Rent PCM : £400
Would you recommend ? : Yes
Postcode : NE33
The girls here got me fixed up with a house in no time and had the place nice and fresh for me moving in..thanks for the help very... Read Full Review
Good
Good
By : Kylie Howe
1 Apr 2016Hi Michael Thank you for your review it was no trouble at all hope you are happy in your new...


By : 'Craig'
Services : Letting( As a Tenant )
Rent PCM : £300
Would you recommend ? : Yes
Postcode : NE33
We are very happy with the service from KIS Lettings. The speed and efficiency from the staff made the whole experience a great one. They were patient and attentive whilst things were getting sorted. Thanks a lot to all the... Read Full Review
Good as it was only the admin fee we had to pay and not the bond also.
By : Lauren Kitching
11 Mar 2016Thank you for your positive review! We hope you have settled into your new home and we are happy we have made the full process stress free. Kind Regards Lauren...

By : 'Ashleigh'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NE34
I seen this flat online 2 weeks ago and I liked the look of, I went to view it and I very liked the look of it, I thought the rent was reasonable and completed the agreement with Lauren who I thought was very helpful and would recommend again to anyone... Read Full Review
Good.
Good.
By : Lauren Pennock
11 Mar 2016Hello Ashleigh, Thank you for your review. It has been lovely helping you move in to your first home and we wish you all the best for the future. Regards,...
By : 'StraightTalker'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SR5
If I could I would give 0 stars! AVOID LIKE THE PLAGUE!! They was issues prior to us moving in, they haven't sorted any out. Our property is now really dangerous. They are the worst Letting Agents I have ever experienced. Staff are rude and lazy. They treat tenants like crap. Trust me, just... Read Full Review
Bad
By : Lauren Kitching
29 Jan 2016Hello I am sorry to hear that you have been unhappy with the service provided by KIS Sales and Lettings. If you could e-mail further details to southshields@kis.co.uk, I can investigate the...
By : 'Karen'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : SR6
As a first time tenant I found KIS staff easy to approach and really helpful with all my questions and needs no matter how small they were. I couldn't of ask for a quicker or stress free process and the dlighted insurance was a really fantastic help too. What a really lovely office to deal... Read Full Review
I thought fees were extremely reasonable and Dlighted Insurance was a really great option for me so u was able to rent my property without financial worry.
I thought fees were extremely reasonable and Dlighted Insurance was a really great option for me so u was able to rent my property without financial worry.
By : Anna
3 Dec 2015Thank you very much for kind words. Always here happy to help you in any way we...


By : 'Demi'
Services : Letting( As a Tenant )
Rent PCM : £350
Would you recommend ? : Yes
Postcode : NE34
The staff at kis lettings were very helpful quick and supportive. They kept me up to date with everything and made sure I was comfortable and getting on in my new home. really... Read Full Review
fantastic price. none comparable
fantastic price. none comparable
By : Lauren Kitching
3 Dec 2015Thank you for your review Demi, the positive feedback it is much appreciated. I am so pleased you have settled into your new home. Kind Regards Lauren...
By : 'Katie'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : NE32
All off the staff members that helped me with my tenancy were extremely helpful and consistent. I had worries about my previous landlord not completing my reference but Lauren kept me updated and also eased my worry. The staff were very friendly and... Read Full Review
By : Lauren Pennock
3 Dec 2015Hi Katie Thank you for the review, it was a pleasure to be able to help you move in to your new home. We wish you all the best!...

By : 'Dan'
Services : Letting( As a Tenant )
Rent PCM : £475
Would you recommend ? : Yes
Postcode : NE33
My first time renting with KIS Lettings, I found the staff knowledgeable, helpfull and friendly. They put me at ease and helped everything go through without a problem. One of the main reasons for choosing KIS was because of the Delighted No Deposit option that made my initial moving in cost... Read Full Review
By : Lauren Kitching
3 Dec 2015Thank you for a fantastic review :) We are pleased we helped make your move as stress free as possible whilst saving you...

By : 'JH'
Services : Letting( As a Tenant )
Rent PCM : £560
Would you recommend ? : Yes
Postcode : NE35
This is my 2nd time using KIS, i find there service start to finish very good in all aspects, the staff are polite and do there very best to answer all questions and fulfill your needs as a tennant. Would recomend them to... Read Full Review
Great
Great
By : Kylie Howe
3 Dec 2015Thank you for your review, I am thrilled you have decided to use KIS Lettings again to find your new home! Kind regards...
By : 'mrs'
Services : Letting( As a Tenant )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : NE
what can we say this team are second to none thay could not do more for you. as we were selling are home we needed some were fast as every thing to do with are sale was going so fast.we seen a house with kiss and that was it Anna and Pavel done every thing for us 8days after there tennent moved out ... Read Full Review
as we have not rented before we can not comment on the fees.
as we have not rented before we can not comment on the fees.
By : anna.palczynska
1 Dec 2015Thank you very much Mrs and Mr Smiles for your kind words. It was a pleasure helping you getting your new home with us. Wishing you all the best and we are here always happy to help Anna and...
By : 'Erica'
Services : Letting( As a Tenant )
Rent PCM : £450
Would you recommend ? : Yes
Postcode : NE34
I contacted KIS lettings in regards to one of their properties as me and my partner were looking for our first home together. After speaking to the extremely helpful Anna we were booked in to view the flat that very same day and we were extremely happy with the way in which Anna presented it to us- ... Read Full Review
By : Lauren Pennock
4 Nov 2015Thank you so much for the fantastic review Erica. I am over the moon you chose us as your choice of letting agent for your first home and it has been an absolute pleasure dealing with yourself and...
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Our complaints procedure can be found on the homepage of our website www.kis.co.uk.
Last updated at 7/16/2015, 8:40:57 AM by allAgents