ESRA Property Services

We had an absolutely awful experience renting through EPS from start to finish. Every request WAS too much trouble. Hasan who was the letting agent we dealt with was an absolute cowboy and bully. He was persistently threatening throughout our tenancy with no respect for renters, and treating us as ... Read Full Review

Been using EPS for about a year. Fast actions on any of the issues we raised. Good communication through the whole application process. I really am happy with how we was treated at EPS compared to all the bigger letting agents in ... Read Full Review

We have been landlords using the services of EPS for more than seven years and have always found the whole team to be extremely professional, helpful, well informed and giving a very kind personal service. We would highly recommend this company. Our properties have always been let very quickly, ... Read Full Review

The team has always been helpful knowledgeable and efficient. They have always made us feel they give a personal service. We were delighted and astonished that during this pandemic they found new tenants for us so ... Read Full Review

Carelessness and incompetence personified We have been renting a flat with ESRA turned EPS properties for 3 years (29 Cockcroft place) and we have had such a bad experience with this agency that it's even difficult to find words to describe. For a start they did zero maintenance on ... Read Full Review

I have experienced great dissatisfaction with this company and as a result am currently going through the appropriate judicial processes to expose this letting agent. I would like to hear of any further comments/experiences you have had or if you would like expand on comments already made. Please ... Read Full Review

Efficient, good value and fun to deal with these professional people. They local knowledge of the market has been invaluable for me over th elast 3 years, especially with the amount of new build coming onto the letting ... Read Full Review

Personalised service. Been dealing with this Agent for over 10 years and do not have any complaints what so ... Read Full Review

Telephoned and within 5mins had a response Via Email and problem was dealt with, Very Fast and Prompt Service ... Read Full Review

As tenants who rented out a property from ESRA, they were very unprofessional. They did not seem to know what they were doing and they came across generally rude. They claimed to send renewal emails that never arrived and threatened to arrange for us to check-out as we had not replied. Their ... Read Full Review

Susan and Sharon were both incredibly helpful. They gave great advice about both furnishing and also letting my flat. They found a tenant very quickly and were very knowledgeable about the local market. I would definitely recommend ... Read Full Review

After a recommendation we have used ESRA to let our apartment and found them to be: 1. Professional 2. Quick to find suitable tenants 3. Understand the local market 4. Good value for money 5. Excellent feedback 6. We have had some good feedback from our tenants how appreciative they have been with ... Read Full Review

I rented a flat with ESRA for 6 years and I had to say a couple of things: 1) I was really impressed by how quickly and generously was my deposit returned by the end of tenancy (basically nothing was deducted from it!) 2) The agency was very flexible with the exact time of the day, when the key was ... Read Full Review

We have 3 flats managed by ESRA. I cannot think of- a better service than what they have been providing for years! They are incredibly good at: looking after the flats, looking after the tenants, looking after our interests. In fact they have been the reason why we invested our savings in buy to ... Read Full Review

* Do not use. Broke into flat mistakenly thinking there was a leak then forced me to pay locksmith bill, and plumber call out. even though there was no leak. Got solicitor but lost. Then, forced me to move out with a months notice for 'decorating' then re let flat to someone else. On checkout ... Read Full Review

starWe have used this company on our previous two stays in Cambridge. It is so refreshing to deal with people who "does what says on the tin." A no nonsense professional service run by two no nonsense sisters! We told them what our requirementa were and each time they delivered with a ... Read Full Review

Worst service ever... They call you on the same day of the appointment to see a house, 30 minutes before the agreed time to try and confirm the appointment and if you don't have the opportunity to take the call they will cancel the appointment (with no turning back). Also to the attention of the ... Read Full Review

ESRA are inept and dishonest. They refused to fix a recurring problem with the property caused by poor maintenance until forced to by the city council. At the end of the tenancy they tried refusing to return the deposit, listing costs so high they would be laughable if they weren't so ... Read Full Review

These agents absolutely destroyed my trust when renting. They lied constantly and didn't seem to care about any issues once I moved into the property. I went for 8 months with no keys to the windows (moved in May) and could not open any of them until the following year. I continually asked as this ... Read Full Review

As a landlord, I would not recommend ESRA as an agent for my property again. They promised to take care of it and manage it well, but they certainly did not keep their promise. They do not seem to inspect the property once it was let., any damage that occurs can get worse, as we had had to endure. ... Read Full Review