The UK's Largest Customer Review Website for the Property Industry
Montrose Properties (Didsbury) Ltd
3.7/5, 18 Reviews
67% Recommended
80% letting valuation accuracy
81% letting fee satisfaction
Montrose are a South Manchester based company specialising in Property Lettings and Management (We don't sell)!
We are a family run company established in 1981.
We have a full maintenance team available and are NICEIC Approved Contractors and can handle small or large maintenance issues.
We are members of The P
roperty Ombudsman, NALS, UKALA and registered Safe Agent.
"Not one to write reviews or..."
Share On : 
1 Star Review
By : 'Jessica'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : M20
10 Nov 2016
People found this helpful0
Not one to write reviews or complain but would like to purposely go out of my way to make people aware of how shocking and corrupt these people are... I rang on a property within 10 minutes of being advertised and arranged a viewing for the same day, viewed the property and agreed to go ahead if the landlord would accept a little cat- I was told that there had been a cat there previously and t landlord is absolutely fine with that, so I took my application into the office ready to go, baring in mind the property was on the month before and I was shrugged off by a cocky person on the phone and told I couldn't view , however it fell through, the property had clearly been left empty for a while because everything was damp and wet.. but I was told it was only empty for a week.. i was told when I handed over the form and offered to pay the deposit that they would 'wait it out for more applications ' despite having somebody who Ian going to be homeless in a week eager to go ahead.. and spoken down to, I work in sales myself and it is no job of importance but these people clearly think they are far superior to anyone else. I tried calling again to get an update and was told I'd just have to wait... I ten receive a call saying they've chosen someone else a day later.. this company is all for taking back handers which is very clearly the case here.. I find it absolutely shocking that they are able to go about business in this way and how this is not pulled by standards??
Comments on Agent Fees
I wouldn't know
Was this helpful?:
By : Montrose Properties
11 Nov 2016Hi Jessica, thank you for your comments. We are very sorry to hear that you have been disappointed with our service. We have discussed your complaint with all colleagues whom you dealt with and they are upset that you felt that you were spoken down to or treated in any way unfairly. Montrose has been established for 35 years and we pride ourselves on delivering a high standard of service for prospective tenants, existing tenants and landlords. On this occasion, we had to follow instruction from the landlord as the property you are referring to is a let only property, meaning that the landlord would manage your tenancy, not ourselves at Montrose. We re-advertised the property after a previous application had fallen through leaving the property empty for approximately one week, as we explained to you and you have stated. You viewed the property on Tuesday afternoon. We re-advertised the property and commenced viewings on Saturday 5th November. We put all the applications received to the landlord, at their request, as you were informed at the time we received your application. All of the applications that we received were of an equally high standard and so the landlord chose to proceed fairly on a first come first served basis. As such the property went to an applicant who had viewed on Saturday 5th. As stated you called for an update Wednesday and you were then informed of the decision as soon as we had heard from the landlord on Thursday. We do not think that this is an unacceptable timeframe. We are members of the Property Ombudsman and regularly consult the Residents Landlord Association to ensure that we are operating to industry best practices. We do have an official complaints procedure and would be happy to send you a copy if you would like to get in touch directly by email at office@montroseproperties.co.uk We are sorry that the outcome was not as you had hoped for and we look forward to serving you next time.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 80% | 81.00% | £300 | £850 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 4 | 0 | 7 | 5 | 0 | 0 | 0 | 0 | 1 | 1 |
Address
Montrose Properties (Didsbury) Ltd
20a Lapwing Lane, Manchester, Greater Manchester
M20 2WS
0161 445 7000
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 17:00
- 09:30 - 19:00
- 09:30 - 17:00
- 10:00 - 16:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
Advertise on
- ?Relocation Agent Network
- ?National Homes Network
- ?Move With Us
- allAgents Portal
- OnTheMarket
- Rightmove
- ?Zoopla
Social Media
Members of
Rankings
Latest Properties
No Property Found
No Property Found
Couldn't advise against ...
Share On :
1 Star Review
By : 'Jack'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Rent PCM : £300
Would you recommend ? : No
Postcode : M13
9 Aug 2019
People found this helpful0
Absolutely couldn't do this review justice with words. I can't dissuade people from using Montrose enough. Terrible service. Had no heating for the coldest months, and couldn't even get a reply from emails. The whole year they treated us as second class customers because we were ... Read Full Review
Comments (2)Was this helpful?:
By : Rob Wildblood
9 Aug 2019The house was handed over in reasonable condition at the start of the tenancy as the owner had been living in it. At the tenants request we arranged for extra cleaning. One radiator we believe was...
Professional ...
Share On :
5 Star Review
By : 'Arthur'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
5 Jun 2019
People found this helpful0
Upon visiting Montrose properties I found the staff members very polite and helpful and come across in a very professional manner always meeting customers ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Delightful. ...
Share On :
5 Star Review
By : 'C'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
5 Jun 2019
People found this helpful0
I couldn't recommend Montrose Properties any higher after the customer experience I got when dealing with them. Very ... Read Full Review
Comments (0)Was this helpful?:
Professional and always ...
Share On :
5 Star Review
By : 'Andrea'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Rent PCM : £700
Would you recommend ? : Yes
Postcode : M202
31 May 2019
People found this helpful0
I've been renting with Montrose from 1996 to 1998 in West Didsbury and again from 2016 until now. Their professional attitude and courtesy is second to none Quick to respond and solve any problems no matter how big or small, thank you guys, you really make me feel safe in the ... Read Full Review
Comments on Agent Fees
Good
Comments (0)Was this helpful?:
Excellent ...
Share On :
5 Star Review
By : 'Shirley'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M202
26 May 2019
People found this helpful0
Montrose properties staff went above and beyond our expectations finding a great property for our daughter . Staff were professional and helpful and made the whole process straight forward from beginning to end. We would highly recommend this ... Read Full Review
Comments on Agent Fees
Good market value fees.
Comments (0)Was this helpful?:
Excellent, Reliable Letting ...
Share On :
5 Star Review
By : 'Cat'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M20
18 Mar 2019
People found this helpful0
Thank you Montrose for a stress free 3-year tenancy at our flat in Didsbury! Montrose were reliable, helpful and trustworthy at all times, we usually dealt with Ollie who went above and beyond whenever we needed to get in touch - the other employees were really helpful too. Really appreciated the ... Read Full Review
Comments on Agent Fees
As expected
Comments (0)Was this helpful?:
Misleading and dishonest ...
Share On :
1 Star Review
By : 'Margherita'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Sold price : £695
Would you recommend ? : No
Postcode : M1
16 Jan 2019
People found this helpful0
After having signed a 12 months contract with Montrose I've discovered that my flat was not actually as advertised. I had a major issue with the windows of my flat, as they were broken and couldn't be opened nor closed and I had to involve the health department of the city council ... Read Full Review
Comments on Agent Fees
Agent’s fees are ridiculous, especially the ones required to renew the contract - why do you need to pay agent’s fees to renew a contract if you just need to re-sign a piece of paper?
Comments (3)Was this helpful?:
By : Rob Wildblood
16 Jan 2019Margherita, as you know, your Landlord's hands are somewhat tied due to the windows for the whole building being the responsibility of the block management company. You were informed about the...
£120 no ...
Share On :
1 Star Review
By : 'honestreviews'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M12
23 Nov 2018
People found this helpful0
Paid for application fee for £120, property was not available - company kept the money; please avoid, and aggressive customer ... Read Full Review
Comments (3)Was this helpful?:
By : Ben
4 Mar 2019£120 is not a fee amount we charge. Did you complete an application form? We only take a fee (not £120) after we have reviewed applications. I suspect you paid your money to someone else. Our...
Excellent professional ...
Share On :
5 Star Review
By : 'Rebecca'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Owner)
Rent PCM : £790
Would you recommend ? : Yes
Postcode : M34
10 Sept 2018
People found this helpful1
As a landlord I have found Montrose consistently professional and helpful and I would not hesitate to recommend them. My children also used them as tennants whilst students and their experience was also very ... Read Full Review
Comments on Agent Fees
very reasonable
Comments (0)Was this helpful?:
Landlords ...
Share On :
5 Star Review
By : 'Paul'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Owner)
Rent PCM : £750
Would you recommend ? : Yes
Postcode : SK8
16 May 2018
People found this helpful1
I have used Montrose Property Services several times over the last ten years as I rent out 3 different properties. They have always found me good tenants so there vetting/reference system seems really good. Handled both myself and my tenants in a very professional manner. Where tenants do have any ... Read Full Review
Comments on Agent Fees
very fair / good
Comments (0)Was this helpful?:
Montrose Properties have been ...
Share On :
5 Star Review
By : 'SR'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : M20
8 Mar 2018
People found this helpful3
Montrose Properties have been my agents for several years now and I have always found them to be a good and trustworthy.company to deal with. They keep me well informed and carry out any repair or maintenance work promptly and at reasonable cost. The staff are friendly and helpful. They give good ... Read Full Review
Comments on Agent Fees
The agents fees are very reasonable and competitive.
Comments (0)Was this helpful?:
Montrose Properties ...
Share On :
5 Star Review
By : 'Simon'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Rent PCM : £850
Would you recommend ? : Yes
Postcode : M20
1 Mar 2018
People found this helpful2
Montrose Properties (Didsbury) have been the best estate agency that I have ever used, in the whole time I have rented, and if I hadn't brought my own home I would have stayed with them for longer. The flat me and my wife rented was refurbished and we was the first ones in and was completed ... Read Full Review
Comments on Agent Fees
Agency fees were very good, rent is competitive for the area. Deposit was maybe a little higher then I have previously experience but at the end of the day if you look after the property and leave it as you found it then you will get it all back.
Comments (0)Was this helpful?:
I previously rented a ...
Share On :
1 Star Review
By : 'Lee'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : No
Postcode : M20
28 Feb 2018
People found this helpful3
I previously rented a property through Montrose as a Landlord and didn't hesitate to recommend them to my son. I wish I hadn't. Clearly something has gone wrong since we stopped working with them. My son wasn't the perfect tenant, in and out of work there were periods where he was ... Read Full Review
Comments (0)Was this helpful?:
I found Montrose after ...
Share On :
5 Star Review
By : 'James'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (Property Management)
Would you recommend ? : Yes
Postcode : M20
14 Nov 2017
People found this helpful1
I found Montrose after graduating and moving to South Manchester. I rented a shared house with them and then a lovely one bedroom apartment in West Didsbury. I always found them to be friendly and helpful. A few years later, they looked after my home that I had purchased in Didsbury. I had 5 years ... Read Full Review
Comments on Agent Fees
I found Montrose's fees very reasonable and fee structure clear.
Comments (0)Was this helpful?:
We've just moved out of ...
Share On :
5 Star Review
By : 'Alan'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : M14
16 Oct 2017
People found this helpful1
We've just moved out of a flat we were renting with Montrose and I couldn't praise this letting agency high enough. Would have definitely rented with them again if we were staying in South Manchester. They are so friendly and helpful and responded to all of our maintenance concerns ... Read Full Review
Comments on Agent Fees
Fees were really cheap compared to other agencies.
Comments (0)Was this helpful?:
Montrose are a small family ...
Share On :
5 Star Review
By : 'Laura'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Owner)
Rent PCM : £495
Would you recommend ? : Yes
Postcode : M20
20 Apr 2017
People found this helpful1
Montrose are a small family run business and it really shows in their very high standard of customer service and personable approach. They have managed the letting of my flat locally for 12 years and I have been extremely impressed with them in that time. The staff are friendly, professional and ... Read Full Review
Comments on Agent Fees
Their fees are very reasonsble compared to their competitors. They also don't charge high commission on every aspect of maintenance and repair so I never feel ripped off.
Comments (0)Was this helpful?:
Not one to write reviews or ...
Share On :
1 Star Review
By : 'Jessica'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £475
Would you recommend ? : No
Postcode : M20
10 Nov 2016
People found this helpful0
Not one to write reviews or complain but would like to purposely go out of my way to make people aware of how shocking and corrupt these people are... I rang on a property within 10 minutes of being advertised and arranged a viewing for the same day, viewed the property and agreed to go ahead if ... Read Full Review
Comments on Agent Fees
I wouldn't know
Comments (1)Was this helpful?:
By : Montrose Properties
11 Nov 2016Hi Jessica, thank you for your comments. We are very sorry to hear that you have been disappointed with our service. We have discussed your complaint with all colleagues whom you dealt with and...
I have finally left this ...
Share On :
1 Star Review
By : 'Alex'
Branch : Didsbury, 20a Lapwing Lane
Services : Letting (As a Tenant)
Rent PCM : £720
Would you recommend ? : No
Postcode : M13
12 Aug 2015
People found this helpful0
I have finally left this property and wish to review my experience (first with letting agent) 1. The property was not clean upon arrival, the response I received was that the property was cleaned a month before and was acceptable. I and the other house mates agreed that cobwebs all over the house, ... Read Full Review
What agent could do to change your mind?
As above mentioned in initial review and suggestions.
Comments on Agent Fees
As above mentioned in initial review and suggestions.
Comments (0)Was this helpful?:
1 - 18 of 18 items
No Staff Registered
NaN - NaN of items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 5/17/2018, 2:14:29 AM by allAgents
