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Premier Property Management Truro
1/5, 9 Reviews
0% Recommended
0% letting valuation accuracy
33% letting fee satisfaction
No description for branch.
"Where do I start...? VERY..."
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1 Star Review
By : 'never'
Services :
Would you recommend ? : No
5 Mar 2012
People found this helpful12
Where do I start...? VERY poor service throughout our tennancy. Whenever I rung the office, the phone just rang and rang and rang .. on the rare occassion someone answered, they were never able to answer my query straight away and there is obviously no communication in that office as they never have a clue whats going on - its like going around in circles. They say they'll call you back and never do, leaving your query un-answered. There is no emergency number to ring out of office hours either. There is no sense of ergency in anything (except if they're after your money). I find SOME of the staff exceptionally rude - as if they're constantly doing you a favour or you are putting them out- actually I pay YOUR wages so a bit of respect and manners would be appreciated. They are subjective in their views - their opinions seem to override anyone elses. Their time management is poor as is their ability to organise a baby sitter it seems... I would most definately NEVER recommend this company, and feel they have let not only me as a tennant down but my landlord also. Where are the regulatory bodies overseeing such poorly run and managed services/companies?!
What agent could do to change your mind?
What could the agent do to help me change my mind? Treat me with respect and display manners Turn up on time Answer the office phone Get back to me when you say you will about a query Provide and emergency number Employ people who know what they're doing Don't be so abrupt and dismissive of what I'm trying to tell you - after all you are who I'm meant to contact. FIND A NEW CAREER? I DON'T THINK PROPERTY "MANAGEMENT" OR DEALING WITH PEOPLE IN ANY CAPACITY SUITS YOU.
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By : teddy bear
22 Mar 2012My experience was very bad. I found them to be devious and self serving.
By : Sparkly Toaster
10 Apr 2012I have had nothing but a great experience with Premier Property Management. They at all times have been really helpful and have always resolved my problems straight away. I have been a Tenant with them in several properties and always been they been very helpful in my change of circumstances. I can not praise them highly enough. There is an emergency number where you can leave a message and someone calls you straight back. The person that has left a very nasty review perhaps has not paid their rent on time or has caused other issues by not keeping within their boundaries of their tenancy agreement, so perhaps whatever has been said by Premier was justified. Dont believe all you read just because of one sour grape!
By : nicknike
12 Jul 2013The woman took an instant dislike to us and did not want to deal with us. We left their office feeling dreadful. We have rented now for 8 years, never missed a payment and do minor repairs to save landlords cost. We are buying in a couple of months and thank goodness for that. Renting in the UK can be a nightmare. many people treat you like subhuman, yet we are the customer. The agents usually like to suck up to the landlords. From my experience, I would steer well clear of this agent.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 0% | 33.00% | £695 | £995 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 0 | 4 | 0 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Address
Premier Property Management Truro
22 Lemon Street, Truro, Cornwall
TR1 2LS
01872 271972
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- 09:00 - 17:30
- Closed
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Landlord with this company. ...
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1 Star Review
By : 'Sam'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : No
Postcode : TR7
4 Feb 2017
People found this helpful13
Landlord with this company. Horrendous service. Owe us a lot of money. No repairs done satisfactory, extra money added on invoices, full of empty promises and lies. Both the mother and daughter of this company. Disgusted with the service. Avoid at all cost. Ann treneer you are a despicable lying ... Read Full Review
Comments on Agent Fees
Bad. Didn't pay me rent owed
Comments (0)Was this helpful?:
I was a landlord with PPM for ...
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1 Star Review
By : 'F'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : TR1
13 Oct 2016
People found this helpful13
I was a landlord with PPM for at least 7 years. Because they were reasonably effective at letting and managing the property, and I was busy with other matters, I was slow to wake up to the fact that 4 or 5 years ago they simply stopped paying me the rent from tenants. Only constant nagging and ... Read Full Review
Comments on Agent Fees
Would have been reasonable, if they had delivered the service promised.
Comments (0)Was this helpful?:
Awful service both as a ...
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1 Star Review
By : 'Truro'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Owner )
Rent PCM : £725
Would you recommend ? : No
Postcode : TR1
19 Sept 2016
People found this helpful10
Awful service both as a landlord and even tenants perspective. Things went un-actioned/delayed and a constant chase to get funds paid to us - rent usually nearly 2 months behind if not more and a pile of lies and incompetence in excuses for not getting funds across to us consistently including ... Read Full Review
Comments on Agent Fees
not worth a single penny as was more hassle than if we had dealt with the letting ourselves
Comments (0)Was this helpful?:
Truly shocking service. I ...
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1 Star Review
By : 'Georgina'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : PL28
10 Aug 2016
People found this helpful13
Truly shocking service. I don't know what has happened to PPM*. I very strongly advise everyone to steer clear of them. PPM were employed to find a tenant only for me - and this involves taking a deposit and one month's rent. They did this in April - and without my knowledge - asked the tenants ... Read Full Review
Comments on Agent Fees
It feels deeply unfair to have paid anything to PPM given the service they are continuing to provide....and yet, because they take the initial rent from the tenant, they automatically take their fees before distributing the remainder of the rent. (This is, of course, if they ever distribute the rent - 4 months later...)
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Not a good agency. Half-way ...
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1 Star Review
By : 'Recent'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : TR5
16 May 2016
People found this helpful7
Not a good agency. Half-way through our tenancy we were contacted directly by our landlord. She was receiving rent very, very late each month. The agent had told her this was because we were paying late. (We saw the emails.) It was a complete lie! I asked the agent about this, but didn't receive a ... Read Full Review
Comments (1)Was this helpful?:
By : Premier Property Management
21 Jun 2016There has been no court action taken and the Landlord is satisfied that the funds are settled. I am sorry that you feel we were not good agents and I had hoped that we had explained things to you. If ...
Dreadful experience. Was ...
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1 Star Review
By : 'nowboughttogetawayfromlettingagents'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : TR1
22 Nov 2014
People found this helpful3
Dreadful experience. Was treated like a second class citizen. Very rude and looked down her nose at us. My wife just walked out. I'm very suspicious of the 5 star comment. Totally out of character and no details given. Steer well clear of these people unless you enjoy being ... Read Full Review
What agent could do to change your mind?
Treated us with some respect.
Comments on Agent Fees
Didn\'t get that far.
Comments (0)Was this helpful?:
Where do I start...? VERY ...
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1 Star Review
By : 'never'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Tenant )
Would you recommend ? : No
5 Mar 2012
People found this helpful12
Where do I start...? VERY poor service throughout our tennancy. Whenever I rung the office, the phone just rang and rang and rang .. on the rare occassion someone answered, they were never able to answer my query straight away and there is obviously no communication in that office as they never ... Read Full Review
What agent could do to change your mind?
What could the agent do to help me change my mind? Treat me with respect and display manners Turn up on time Answer the office phone Get back to me when you say you will about a query Provide and emergency number Employ people who know what they're doing Don't be so abrupt and dismissive of what I'm trying to tell you - after all you are who I'm meant to contact. FIND A NEW CAREER? I DON'T THINK PROPERTY "MANAGEMENT" OR DEALING WITH PEOPLE IN ANY CAPACITY SUITS YOU.
Comments (3)Was this helpful?:
By : teddy bear
22 Mar 2012My experience was very bad. I found them to be devious and self...
This woman blew her top when ...
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1 Star Review
By : 'Never'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Tenant )
Would you recommend ? : No
24 Jan 2012
People found this helpful5
This woman blew her top when she found a cobweb. She was shouting at me and woke my daughter, not an easy thing to do with a ... Read Full Review
Comments (0)Was this helpful?:
Very poor service throughout ...
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1 Star Review
By : 'sarah'
Branch : Truro, 22 Lemon Street
Services : Letting( As a Tenant )
Would you recommend ? : No
22 Dec 2007
People found this helpful5
Very poor service throughout the tennancy, very difficult to actually contact the company with issues about the property as the office is rarely manned, when contact is made there is no urgency in making any repairs no matter how urgent (central heating system). Also dont be conned by the ... Read Full Review
Comments (1)Was this helpful?:
By : AR
16 Feb 2011Perhaps there was a reason why some of your bond was used- to rectify any damages to the property etc. Agents are not allowed just to take money from deposits without proof or prior agreement so...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1/25/2016, 10:54:24 AM by allAgents
