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Nantwich, CW5
4.8/5, 56 Reviews
95% Recommended
100% letting valuation accuracy
94% letting fee satisfaction
This company is no longer in business.
Welcome to Temples Nantwich, the national award-winning, independent family owned letting specialist, with associated offices in Chester, Northwich and Crewe.
We commenced as residential lettings, property management and buy to let investment agents in 2001 and are firmly established as the town’s only lettings s
pecialist. We have seventeen members of staff solely dedicated to lettings and management of houses and apartments in Nantwich and surrounding areas.
Our attitude has been to ‘raise the bar’ in terms of the standards we achieve and we have won national awards for excellence in customer service, as voted for by our own landlords. Our extensive experience has resulted in a strong working knowledge of the legislation that underpins property letting and management, and to ensure the protection of our landlords we constantly invest in our systems and processes in response to the ever-changing regulations affecting residential lettings.
We have a clear focus on attracting good tenants, securing optimum rents and ensuring a smooth hassle-free tenancy through proactive marketing of quality properties and thorough in-house referencing. We have also developed our unique ‘Privilege’ product which substantially reduces landlords’ risks from rent arrears and the unlikely need to gain possession due to rent default or other breaches of contract.
Our property management is hands-on and efficient, and our frequency and reporting of property inspections is highly regarded by our landlords. Property repairs and maintenance are managed through the renowned Fixflo program and we are clearly focused on working with quality contractors to complete maintenance and repair issues quickly and cost-effectively; we are also confident and knowledgeable in dealing with any legal issues that arise during tenancy management.
After a decade of serving the residential letting and management requirements of landlords across south Cheshire, we have also responded to our clients’ demands to sell properties too. We have considerable experience in working with investor landlords, who are always looking to grow their portfolios across a broad spectrum of properties and to whom we can circulate investment property details, enhancing our reputation for fair and impartial investment advice. The same principles that have made us a successful market leader in lettings also apply to our investment sales service: a committed and efficient team to give professional advice, respond promptly to all enquiries, negotiate the best deal for our clients, deliver excellent customer service, and ensure a smooth sales process for all parties concerned.
A mobile-ready website to reach on-the-go renters; online digital signature system to facilitate exchange of contracts at the click of a button; LED window and wall displays to promote properties in an eye-catching professional light - at Temples, we don’t just take on your property and then let things happen. We make things happen. Please contact us today to find out more.
"Right where to start!!..."
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1 Star Review
By : 'Caroline'
Services :
Rent PCM : £595
Would you recommend ? : No
Postcode : CW5
21 Jul 2016
People found this helpful5
Right where to start!! Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves ceased to exist. We weren't too concerned as we did not have any problems whilst we were in the property other than the boiler (the boiler issue was dealt with via the out of hours call line so temples actually didn't deal with this) Unfortunately when we had to move out of the property 5 months prior to the contract ending due to personal issues this was when temples in Nantwich really showed how incapable their team were with dealing with the smallest of tasks. I don't know which was worse, having a new person email us each and every time we got in touch, the lack of communication between every single member of staff at the branch or the sheer lack of urgency they displayed. We remained in our contract and applied for an early release. The property was vacant for 5 months yet they happily took every penny from us, we are only in our early 20s so trying to support a new flat (30 miles away) plus the rent of a £600pcm house on a single wage was to say the least difficult let alone when they charged us for everything you could imagine; reference fees (which took them literally 2 minutes to do but 2 weeks to return) re advertising fees (even though they did not advertise). I personally went into the branch on multiple occasions to try and get things moving as I could not afford to carry on like that, the stress alone made me sick. They did not care, they carried on passing us off onto their colleagues. Finally my Ex bumped into the MD one day and we thought this would really get things moving again but yet the problems still remained... they left the property to stand for 5 months until they did their end of tenancy checks.... This is where it became a joke..... "presence of cobwebs", "Dust on Skirting boards", "Dust in Cupboards", "Dust on light fittings", "Carpets required cleaning due to dust", "Garden Required tidying as overgrown (WE LEFT IN FEBRUARY IT IS NOW LATE JULY!!!)" 33 pages of pathetic photos of dust and leaves because they were not able to get their arses into gear, hey they were happy at the end of the day they were still getting their money so why should they?!? Just Short of £500 they want from us for the pleasure of them running a duster around and only because they have the inability to actually do their jobs. "The fact that we are independent – not tied to a large franchise or an add-on to an estate agency – means our service can be flexed to meet the individual needs of our customers, whatever their circumstances. All our people are empowered to make decisions on behalf of customers, so can provide timely responses in your best interests." (Temples Website, 2016) This statement above is what they preach on their website... Everything we have experienced in the short 12 months with them completely contradicts their values. They really do not have the slightest intention of helping their tenants, they have no ability to work as a team even though they are situated in the same building, communication skills are awful and well their decision making ability is laughable. I strongly recommend you completely avoid Temples in Nantwich, unfortunately It is too late for us and we will be dealing with their tardiness for the foreseeable.
Comments on Agent Fees
TERRIBLE
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 100% | 94.00% | £495 | £1,600 |
Areas covered
- CW3
- CW5
- SY13
- TF9
Address
Temples Lettings
4 High Street, Nantwich, Cheshire
CW5 5AR
01270 627272
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Social Media
Rankings
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Temples Lettings Branches (View All 8)
Sammii is lovely and has been ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : CW5
8 Mar 2018
People found this helpful0
Sammii is lovely and has been really helpful and friendly. She's made the whole move easy for us and we as a family would definitley recommend Temples. Thank... Read Full Review
Comments on Agent Fees
Fees are a little steep but I suppose but inline with other agents.
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Sammi was very professional, ...
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5 Star Review
By : 'Colin'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CW5
22 Feb 2018
People found this helpful0
Sammi was very professional, and helpful she went out of her way to accommodate my application as I was working in Europe at the time , the apartment was exactly what I wanted when I viewed it ,I would most certainly recommend her to... Read Full Review
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Cannot fault this letting ...
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5 Star Review
By : 'Zoe'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : Yes
Postcode : CW5
19 Feb 2018
People found this helpful0
Cannot fault this letting agent one bit! Great communication, very quick at getting all documentation out and explain fees and the letting process very, very well. Since moving into our property, the company have been excellent with repairs too, dealing with issues quickly and receiving helpful... Read Full Review
Comments on Agent Fees
Very fair agency fees.
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Have used Temples for a ...
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5 Star Review
By : 'Nantwich'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CW5
25 Oct 2017
People found this helpful0
Have used Temples for a number of years. I have just changed Tenants and used Temples Lettings in Nantwich. They also manage the property on my behalf. The service is always friendly, helpful and professional. They have been able to achieve a higher rent and for a longer let period. Would strongly... Read Full Review
Comments on Agent Fees
Good. Using their 'PRIVILEGE' contract.
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Sammii was excellent showing ...
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5 Star Review
By : 'Kian'
Services : Letting( As a Tenant )
Rent PCM : £680
Would you recommend ? : Yes
Postcode : CW5
31 May 2017
People found this helpful1
Sammii was excellent showing us round the properties we wanted to view. Didn't rush us round and let us take our time viewing... Read Full Review
Comments on Agent Fees
Good
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Sammi and Liz were fantastic ...
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5 Star Review
By : 'Katie'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW5
31 Mar 2017
People found this helpful0
Sammi and Liz were fantastic from the start in helping us to secure our lovely new home in such a fast paced market. Fast, efficient, friendly service, thank... Read Full Review
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Sammi has bin a massive ...
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5 Star Review
By : 'Sammie'
Services : Letting( As a Owner )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CW5
31 Mar 2017
People found this helpful0
Sammi has bin a massive help... really helpful and anserwed by tone of questions! Made me feel at ease about renting our home out. Thank... Read Full Review
Comments on Agent Fees
Good
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Due to unforeseen ...
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5 Star Review
By : 'Tremedous'
Services : Letting( As a Tenant )
Rent PCM : £1250
Would you recommend ? : Yes
Postcode : CW5
8 Mar 2017
People found this helpful0
Due to unforeseen circumstances, my family and I had to leave our property st short notice. We had only moved in six months previously and to move again in such a short timescale was traumatic to say the least. Or should I say it should have been and would have been if not for Steve and the team at ... Read Full Review
Comments on Agent Fees
Fees were average
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Fantastic team, professional ...
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5 Star Review
By : 'Nathan'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : CW5
6 Mar 2017
People found this helpful0
Fantastic team, professional but personable, always willing to go the extra mile. Couldn't recommend Temples more for renting! Sammi was honest and down to earth, which made our decision much... Read Full Review
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Excellent service from Steve ...
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5 Star Review
By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW5
24 Feb 2017
People found this helpful0
Excellent service from Steve and his team at Temples. This was our first buy to let property and from our very first meeting with Steve, we were really impressed with his advice and help. Steve knows his business inside out and we appreciated the fact that he took the time to go through every... Read Full Review
Comments on Agent Fees
We are using the Temples Privilege service and find that the fees are reasonable.
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Sammii and Liz were an ...
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5 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW5
14 Feb 2017
People found this helpful0
Sammii and Liz were an absolute delight to deal with, very professional and made the whole process so easy for me. I would strongly recommend this agent due to the efficient service I was provided with. Thank you once... Read Full Review
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After a very disappointing ...
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4 Star Review
By : 'Liz'
Services : Letting( As a Tenant )
Rent PCM : £530
Would you recommend ? : Yes
Postcode : CW5
13 Feb 2017
People found this helpful0
After a very disappointing start to our letting journey in Nantwich, verity saved the day and went the extra mile to help secure a flat for my daughter within the timescale that we required. I would certainly recommend verity, she was polite, professional and caring, which stood out within... Read Full Review
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Very helpful, throughout ...
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5 Star Review
By : 'Anonymous'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW2
7 Feb 2017
People found this helpful0
Very helpful, throughout thank-you Only criticism would be that we initially had to call a few times to check progress. Once sorted the agency were very attentive and the new tenancy layout is very... Read Full Review
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I've just moved in today and ...
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5 Star Review
By : 'Tanya'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CW5
2 Feb 2017
People found this helpful1
I've just moved in today and Verity Beresford has been great help throughout the process. Verity did everything she could to fit my needs and helped me find what I was looking for with a wide variety of options. She answered every one of my questions with a response that left me feeling confident... Read Full Review
Comments on Agent Fees
Good
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Sammii was very helpful and ...
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5 Star Review
By : 'Reenie'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : Yes
Postcode : CW5
26 Jan 2017
People found this helpful0
Sammii was very helpful and patient, even going the extra mile to download a compass map on her phone so we could determine which direction the windows faced. Nothing was too much trouble for her, and she remained pleasant and courteous throughout displaying excellent people... Read Full Review
Comments on Agent Fees
N/A
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Very friendly and ...
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5 Star Review
By : 'Mac'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CW5
23 Nov 2016
People found this helpful0
Very friendly and knowledgeable. Took me through the letting process making it very straightforward. A professional service and I can't recommend highly... Read Full Review
Comments on Agent Fees
Competitive fees
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From start to finish, Temples ...
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5 Star Review
By : 'Pete'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : Yes
Postcode : CW5
20 Oct 2016
People found this helpful0
From start to finish, Temples Nantwich have been a pleasure to deal with. Their communication has been perfect and they are a very friendly team. Sammii dealt with the viewing in a very professional way and was very knowledgable. Verity, Elizabeth and Mandy have all been great too and each have... Read Full Review
Comments on Agent Fees
Fair
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Fantastic the most dedicated ...
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5 Star Review
By : 'N'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : CW5
11 Aug 2016
People found this helpful1
Fantastic the most dedicated person of a well established company, she is so thorough..Jemma wanted to help me get my apartment ready for a new tenant.. And is helping me getting the property ready for a sale- I have never had so much customer care. I highly recommend you contact this lady for... Read Full Review
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I find Temples Lettings very ...
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5 Star Review
By : 'Nick'
Services : Letting( As a Owner )
Rent PCM : £625
Would you recommend ? : Yes
Postcode : CW5
5 Aug 2016
People found this helpful0
I find Temples Lettings very professional and hard working company. The person who gave me the valuation of my property was very knowledgeable of the market and the potential of my property. The person who looked after the all the viewings did this is a very professional way and always with an... Read Full Review
What agent could do to change your mind?
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Comments on Agent Fees
Comparable with other companies
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Right where to start!! ...
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1 Star Review
By : 'Caroline'
Services : Letting( As a Tenant )
Rent PCM : £595
Would you recommend ? : No
Postcode : CW5
21 Jul 2016
People found this helpful5
Right where to start!! Temples were brilliant until we had signed the contract and then everything went down hill. Both myself and my partner at the time were excited as it was our first home together however as soon as we moved into the property the communication between temples and ourselves... Read Full Review
Comments on Agent Fees
TERRIBLE
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 7/25/2016, 2:40:17 AM by allAgents
