Roman City

I recently left tenancy at my student house in Bath and the help I received throughout this process was amazing! Paula worked with me on this and managed to organise my contract very quickly and answered any and all questions I had in very good time. This made the process go very smoothly and I ... Read Full Review

if you are a student they will ignore you. we didnt have a working toilet for a whole month (relying entirely on public toilets) while roman city insisted it wasn't their problem and it was our job to sort ... Read Full Review

Went in to see what the procedure was of moving out of a shared house, wanted to see what I would need to do and if there were any fees before making any decisions. Roman City then proceeded to call the other tenants of the house without my knowledge to let them know that I was thinking of moving ... Read Full Review

Paula showed us around a few properties and was very helpful! She gave us her professional opinion on the properties we were shown which was really useful to note ... Read Full Review

Paula was excellent. She tuned into our needs from the get go and pointed out relevant advantages and disadvantages of the multiple properties we looked at. We felt very comfortable with ... Read Full Review

As a first time renter, Kayla has been brilliant in assisting my friends and I with all queries we have whilst the process has moved in a quick but detailed way. The overall service of Roman City has been great and I would not be put off by previous reviews on this site. The customer service has ... Read Full Review

Kayla and the team at Roman City have been excellent in helping us with our property this year. All problems have been dealt with promptly and all communications from the team at Roman City have been timely and thorough. If you show that you are a responsible tenant they will work with you in all ... Read Full Review

Quite possibly the worst lettings agent I have ever experienced, they the way they treat students is disgusting. We had numerous problems with our property which they tried their best to blame on us or simply ignore the problem. When our front lock broke they informed us that they wouldn't ... Read Full Review

I recently left a Roman City student property, and complied with all requests and stuck exactly to the contract! We reported all problems immediately, kept the property spotless and on leave out were told by staff it was one of the cleanest properties and the inventory check was perfect. However, ... Read Full Review

Telephoned to enquire regarding state of property post tenant exit and the representative (Donica) was extremely unhelpful and rude and eventually hung up! DO NOT ... Read Full Review

Singlehandedly the worst customer satisfaction I have ever witnessed. I have had nothing but problems with them and receive nothing but spite, rudeness and aggression in return. They take payment after payment, already ridiculously high, charge excessive amounts on top and make the entire ... Read Full Review

Have rented from them for two years and I have had nothing but problems. Things constantly breaking in the house and a mould problem. If it wasn't for our lovely landlady we would be living in a house covered in mould. Complete disregard for students and a complete lack of understanding when it ... Read Full Review

Just awful. Ridiculous fees, rude staff and complete incompetence. All they do is prey on vulnerable students. This company is a joke and it amazes me that they're still in ... Read Full Review

If I could give zero or even negative stars I would. House was awful when we first moved in, broken chairs, broken bed, hundreds of dead and alive woodlice from an infestation that would later cause us even more problems, damp, doors and windows that wouldn't shut properly. When our shower broke it ... Read Full Review

Extremely rude and unreliable letting agency. Their customer service is absolutely appalling. It took them months to return our deposit to us, and when we did receive it, they had taken a lot of money off it, despite us cleaning the house head to toe and leaving it in a better condition than it was ... Read Full Review

Very attentive when you are a prospective customer - as soon as you have signed the contract they are extremely difficult to get hold of, do not respond to emails and are generally not helpful. Will not be letting through them again, and would advise anyone I know to avoid ... Read Full Review

I have had an awful experience with Roman City. The staff are all exceptionally rude and make you feel as though you are just a stupid student. They charge you a lot of agency fee's and also expect you to pay a lot of money before you can even move into the property on top of paying the deposit. If ... Read Full Review

Roman City are a student letting agency who are regularly let down by students who fail to complete requests in a timely manner. I have found them agreeable to deal with. Paula is polite, friendly and knowledgeable and Lauren professional and businesslike. Susan has been efficient, dealing with ... Read Full Review

My experience with Roman City was absolutely awful and they were rude. When we informed them about issues regarding the property that were through no fault of our own they were very slow with their response, sometimes taking up to two weeks to reply. When they responded and came to the property ... Read Full Review

They are rude, arrogant, unhelpful and hold on to your deposit for as long as they can. You pay the initial deposit at the start of the tenancy but cannot move into the property until they are ready to let you move in. Inventories are a joke. Do nothing at all to get maintenance issues fixed and ... Read Full Review