I would give them no stars if this site allowed tht!!!! Absolutely horrible experience in buying a house with these guys. Everything they tell you is a big fat lie. We had to unfortunately go with them as we really liked the property and it was only listed with them. As novice buyers we were constantly told lies and pressurised into everything. We were really pushed to use their preferred solicitors (who were significantly more expensive than others) and were told that other solicitors would charge more for all sorts of stuff and would delay etc etc....none of which happened, glad that we did not go with their solicitors...blatantly lied to us about these charges...** constantly pestered everyone with phone calls and emails, lying about practically every date / deadline she mentioned...As mentioned above please avoid at all costs and save yourself from a massive headache!!!!