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Abingdon, OX14
4.4/5, 279 Reviews
24% Recommended
50% letting valuation accuracy
45% letting fee satisfaction
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"The worst estate agents I..."
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1 Star Review
By : 'Miranda'
Services : Letting(I am a Tenant)
Would you recommend ? : No
Postcode : OX14
14 Sept 2016
People found this helpful3
The worst estate agents I have been through! Inflexible terms after a year of renting and poor lettings management team! The lettings manager we were dealing with, has a poor attitude, rarely responded (no out of office either), rarely addressed any issues raised in emails, and when they did it was only after several chases. It started off very promisingly, Stacey Gough the Lettings manager arranged our contract for the property at very short notice and answered all of our questions promptly and politely. As soon as they had our money the service stopped, the lettings management team were terrible. Prior to moving in we'd asked if there was an available lawn mover as we were moving from a flat to a house with a garden, it was a categorical no. On arrival we found that not only was there a lawn mover, but it was also on the inventory report… strange, seeing as its in black and white on documents they posses and claim to have been through?!?! The house when we arrive was filthy, bits and grime in the cupboards, the carpets, cupboard doors off, drawers stuck, blinds broken curtains half hung. They'd let us know that as it was short notice, the house was ‘ready with exception of the bins being emptied and grass needing to be mowed'. What we didn't expect was to have to clean the house top to bottom. The bins were not just full, they were overflowing and they never came to remove the rubbish and there were broken children's toys and barriers in the sheds. It took us over a month to clear the previous owners rubbish from the property. Added to which the boiler didn't work. There was an overwhelming smell of damp in the kitchen and it was clear from the walls behind the cupboard that there was a persistent issue, the issue continued to the shower room where black mould would appear on the walls within days of cleaning, despite windows being open. We reported the issue, as presumably the owner would be concerned about their property and wish to have it looked at. Apparently not. We were told that the property was old and needed to be ventilated. No check, nothing. All very good and well at the peak of the summer but during the winter is it really feesible to have all your windows open? As the year went on, the fence broke, cupboard drawers fell off and we eventually persuaded them to have an extractor fan put into the shower, correspondence was slow, often weeks to respond and only after chasing did you receive a rather curt often rude or abrupt response. We decided that for the most part it would be easier and quicker to resolve issues ourselves. A few months from our contract coming to an end we'd put an offer in on a property and asked if we could have a two month rolling contract after the first year. They would let us move onto a two month rolling contract only after signing up for another six months, which wasn't really feasible if we needed to also pay a mortgage. After almost a decade of renting I have NEVER experienced this inflexibility, if fact it is very normal to move onto a rolling contract after the first year but Finders Keepers would not let us do this, blaming the land lord. Now that we have moved out of the property we have been told we are being charged for cleaning, and windows, they also wanted to charge us for lawn mowing ?!?!??! Having clearly send the lettings manager images of an unclean property with the inventory when we moved in it is a real cheek to now charge us. But then again in their usual style they've just ignored these points in the email. I sincerely hope that the landlords don't mind their houses being run into the ground and get an amazing deal with Finders Keepers because as a tenant you get nothing in terms of value for money or service.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 50% | 45.00% | £875 | £995 |
Address
Finders Keepers
1 Vineyard Chambers, Abingdon, Oxfordshire
OX14 3PX
01235 535454
Services offered
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- Block Management
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Finders Keepers Branches (View All 10)
Leanne has been so helpful ...
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5 Star Review
By : 'Nina'
Services :
Would you recommend ? : Yes
9 Oct 2025People found this helpful
Leanne has been so helpful with all our needs and getting our paperwork... Read Full Review
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Denise was fantastic last ...
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5 Star Review
By : 'Will'
Services :
Would you recommend ? : Yes
25 Sept 2025People found this helpful0
Denise was fantastic last week, she helped me even when I let her know I was going to be turning up just before closing. Attention to detail has been great. Best agents we've ever... Read Full Review
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Karolyn Edwards was a true ...
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5 Star Review
By : 'Caroline'
Services :
Would you recommend ? : Yes
23 Sept 2025People found this helpful
Karolyn Edwards was a true blessing in my housing search. Despite the complexity of my situation - moving from the US, having no financial history in the UK, not being on site to view properties, and moving two pets including a large dog - she was supportive, knowledgeable, and responsive to my... Read Full Review
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Leanne was brilliant in ...
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5 Star Review
By : 'Gary'
Services :
Would you recommend ? : Yes
23 Sept 2025People found this helpful
Leanne was brilliant in helping us with all of our questions extra viewings... Read Full Review
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Appalling service from this ...
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1 Star Review
By : 'John'
Services :
Would you recommend ? : No
15 Sept 2025People found this helpful
Appalling service from this lettings agents who failed to perform the tasks they were paid to perform when tenants vacated property. Cost me £2000 to put right the damage caused by the tenants and this bunch were all to quick to wash their hands of their responsibilities after failing to follow... Read Full Review
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…. Very grateful to the ...
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5 Star Review
By : 'Gary'
Services :
Would you recommend ? : Yes
12 Sept 2025People found this helpful0
…. Very grateful to the Finders Keepers team of James, Denise and Karolyn for so effectively applying their professional skills in combination with their proactive approach 'to source and match' excellent tenants compatible with my properties ... enjoyable and greatly appreciated experience... Read Full Review
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Great service by all staff ...
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5 Star Review
By : 'Naveed'
Services :
Would you recommend ? : Yes
8 Sept 2025People found this helpful
Great service by all staff esp Leanne who is very... Read Full Review
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Leanne's been helpful ...
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5 Star Review
By : 'Ethan'
Services :
Would you recommend ? : Yes
4 Sept 2025People found this helpful
Leanne's been helpful renewing my tenancy, answering my questions quickly and getting the whole process done over email without any... Read Full Review
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I'm very happy with Finders ...
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5 Star Review
By : 'Christian'
Services :
Would you recommend ? : Yes
4 Sept 2025People found this helpful
I'm very happy with Finders Keepers. They are much more efficient and accurate than a previous letting agent I used. Leanne Lindsay in particular keeps right on top of what needs doing and makes my job (landlord) very much... Read Full Review
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Always very helpful and ...
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5 Star Review
By : 'Ian'
Services :
Would you recommend ? : Yes
4 Sept 2025People found this helpful
Always very helpful and efficient, highly recommend having used them for the past 5... Read Full Review
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Renting my flat with this ...
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5 Star Review
By : 'Andreas'
Services :
Would you recommend ? : Yes
4 Sept 2025People found this helpful
Renting my flat with this agency for a longer time now and never had any problems. Always helpful and... Read Full Review
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By far the best estate agent ...
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5 Star Review
By : 'Sue'
Services :
Would you recommend ? : Yes
4 Sept 2025People found this helpful
By far the best estate agent I've dealt with in Oxfordshire. Have been in touch with Leanne over the years, she's super efficient, patient and clear with her communications. I value all of these things! If you are a tenant and want a good experience with agents, head to Leanne at Finders Keepers,... Read Full Review
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Just want to say, thank you ...
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5 Star Review
By : 'Connor'
Services :
Would you recommend ? : Yes
27 Aug 2025People found this helpful
Just want to say, thank you for your amazing service and supporting me into my new rental home. Every staff member has been really amazing, thoughtful, and put great care into supporting me into housing. Special thanks to the amazing Leanne Lindsay for her excellent support and service. Best team... Read Full Review
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Megan has been incredibly ...
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5 Star Review
By : 'Alex'
Services :
Would you recommend ? : Yes
19 Aug 2025People found this helpful
Megan has been incredibly supportive, always available when we needed her. Thank you so... Read Full Review
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James has been great through ...
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5 Star Review
By : 'Carlos'
Services :
Would you recommend ? : Yes
19 Aug 2025People found this helpful
James has been great through all the process of renting our new property. Not only was he looking after us for possible upcoming houses, but he took the time to arrange all this for us. Big thank you to James and all the team in the Abingdon... Read Full Review
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I have been a client of ...
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5 Star Review
By : 'James'
Services :
Would you recommend ? : Yes
11 Aug 2025People found this helpful
I have been a client of Finders Keepers in Abingdon for several years, renting a dozen or so properties through them. Their level of professionalism is far and away above other local agents, including their attention to detail (essential both in finding and managing tenants). We’ve only had issues... Read Full Review
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Super warm and helpful! They ...
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5 Star Review
By : 'Shalini'
Services :
Would you recommend ? : Yes
8 Aug 2025People found this helpful
Super warm and helpful! They really accommodated me every step of the... Read Full Review
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I’ve got nothing but good ...
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5 Star Review
By : 'Michael'
Services :
Would you recommend ? : Yes
7 Aug 2025People found this helpful
I’ve got nothing but good things to say about Finders Keepers especially the help I received from James Reynolds in regards to finding suitable accommodation and helping me with all the paperwork…..good vibes all... Read Full Review
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My property Manager Gemma ...
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5 Star Review
By : 'Mary-Anne'
Services :
Would you recommend ? : Yes
4 Aug 2025People found this helpful
My property Manager Gemma Collins (who shares her name with a notorious airhead from The Only Way is Essex) is an amazing lady and has worked wonders sorting out various traumas for me as a Landlord in Spain having been widowed recently! I highly recommend Finder Keepers as an exceptional agent 5 ... Read Full Review
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Great service and ...
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5 Star Review
By : 'Ciaran'
Services :
Would you recommend ? : Yes
2 Aug 2025People found this helpful
Great service and communication throughout. Big thank you to James for helping us secure our new rental, much... Read Full Review
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