I let a flat through Felicity J Lord, part of Spicerhart. They employed a contractor to replace a hob and washing machine. I found out that both appliances were old (the washing machine was 11 years old) even though Felicity Lord said they were new and charged me for new appliances. When I took it up with them they refused to do anything about it and refused to respond to any part of their appeals process. I terminated my contract with them and I took them to Court and won. The Judge said they had acted fraudulently. Spicerhaart then refused to pay the Court Order and I had to resort to using a bailiff to recover my money. The Bailiff said he had many dealings with Spicerhaart of this nature. The whole process took 2 years. I would definitely not recommend Spicerhaart.