During my 15 month tenancy at a property, my neighbour (in the same terraced house converted into flats) was moving out, so I rung Net Lets and asked if I could move over 3 months prior to his move. The rent was the exact same amount as what I was paying but this flat was a bit bigger and had more facilities which I wanted. I spoke to Steve on the phone one morning and he was happy to ‘transfer me over' and explained that it would be a simple transition and only a 50 pound admin fee would have to be paid. I was really pleased with how easy the move sounded like it was going to be and really looked forward to it. At this stage, I was completely unaware that this seemingly simple process would leave me to be homeless with no where to go!!! 2 whole days before the date of my move, I got a phone call on a Saturday morning from a member of the team explaining that I had to pay a whole new bond for the flat over the way and also a months rent in advance which lead to a total of £1120. I was absolutely mortified that I hadn't been informed of this sooner as it wouldn't have been an issue if someone would have given me some notice! I received not a single apology and they lady's excuse was simply ‘i'm not sure why this has only just been put on my desk today'. I frantically rung my friends and family to try gather the funds and managed to sort something out and rung the office back 2 hours later (about 12 o'clock on the Saturday) but I was only able to leave a voicemail because they had all finished work for the day!! In the meantime I posted a distressed and upset review on Facebook as I was left in limbo and had to wait until they opened up again on Monday (The day of my planned move!!). I received a very rude, arrogant and abrupt call from Tracy on Monday morning. I could barely get a word in edgeways as she told me that since I found their standards unprofessional that I was no longer welcome to sign the contract that morning!!! To this point I had still not received a single apology and felt completely powerless to their appalling and unacceptable decision to leave me with nowhere to live. I am in an absolute nightmare of a situation at the moment struggling to cope. I am depressed, anxious and can barely sleep. I am yet to receive my £580 bond back after handing my keys into their office today. I will be posting another review about my bond but after seeing other people's reviews I am guessing that I will be robbed blind. This could all have been avoided if I had received an apology at the first hurdle but it really has been blown completely out of proportion.