I'm disgusted and angry and the service (or lack of) from countrywide. Made me sign a 5 month contract confident they were going to sell my house (or take fees regardless). Within a week I was told there was a buyer so I got a conveyancing team on it. What they failed to tell me (correspondence was poor) was that the buyer had changed his mind and they were looking for another buyer which they found. This started in march 2015. By October I was wondering where this sale was going so called solicitor who advised me this buyer was too wasting time over an insurance policy (not my problem). I told the conveyancing team to tell countrywide to forget it as obviously not up to job so I appointed another agent. For a start this other agent marketed my property via Internet and boards. Something countrywide failed to do. In DECEMBER nearly 9 months later the other agent sold my house. Now all of a sudden these incompetent greedy people are trying to take �7000 plus vat off me? It's utterly disgusting especially as have mental health disorder and other party is an old lady. They held up our lives and cost us so much money yet have the cheek to ask for money for nothing. I would steer well clear of these robbing criminals Will never use again