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Newport, NP20
1.4/5, 15 Reviews
7% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
This company is no longer in business.
Red Key Property Services have branches throughout South Wales and are specialists in letting properties throughout the area.
"My husband and I recently had ..."
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2 Star Review
By : 'RED'
Services :
Would you recommend ? : No
Postcode : NP19
10 Jun 2016
People found this helpful3
My husband and I recently had to rent a property from Red Key following a home emergency. The process was extremely quick and the service was prompt. However, as mentioned in a previous post we had to pay further monies to extend the original six month contact. On extending the contract a Red Key agent came to inspect our property and stated he was very happy with the apartment. A few weeks later we received a message that another agent wished to view the property. Once again, he too was happy with the condition. During our time at the apartment, the oven broke. I contacted Red Key via phone to be informed that next time a problem occurred I should email the relevant site. Maintenance was sent out the next day, he informed he did not know what to do and we would probably need a new oven. He would report back to Red Key, that was the last we heard from him or Red Key. A week later as we were unable to use the oven we called in a company to rectify the matter and paid for the work on the oven to be completed. A month before out contract was due to end, I contacted Red Key to inform them of our intention to leave the apartment a day earlier than the due date, I immediately received an email stating that I could not claim discount in our rent. I did not consider this a problem and informed Red Key. Before the planned moving date my husband and I spent three hours cleaning, in addition we cleaned the oven (leaving the product on overnight). We received an email advising us that a check-out clerk would meet us to receive the keys on our last day. The following day we received an email informing us that we will be charged the following: £35.00 Light clean throughout. £25.00 Light clean to oven. £35.00 Touch up to walls. Plus the added pleasure of paying £65.00 to the checkout clerk for telling us my cleaning is not good enough. This total of £160.00 will be deducted from our deposit. Please can you tell me what do the service charges the landlord pays to Red Key supposed to cover? I have spoken to numerous people who cannot believe these charges. Red Key eventually replied to my message today,offering to deduct £10.00 from my bill and reminding me of: " Clause 7.23.1 To pay the reasonable cost of a check-out of the Inventory and Schedule of Condition listing all the Fixtures and Fittings in the Premises and the condition of them at the expiry or sooner termination of the tenancy. The cost is currently £65 inc VAT (Sixty five pounds). "
Comments on Agent Fees
Poor as we had to pay £70.00 to extend our contract for only an extra three months. Plus the £65.00 for the Checking out fee.
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By : Red Key Property Services
18 Nov 2016Hello, I would first like to thank you on your feedback stating we provided quick and prompt service. When any repairs are required at a property we send a contractor to asses the work and provide a quote if it is unable to be repaired under the assigned spend limit. The quote is then relayed to the landlord and they then need to give authorisation to proceed prior to any further instruction to the contractor. Suitable contact was made to your landlord about this matter but we are sorry for the delay caused. Please can I ask if your ever requested a refund from your landlord for the cost of that repair as I can't see anything on our records? I have compared the inventory from when you moved into the property to when you moved out and can see that every charge is just, which is also the same opinion from my colleague who completed the deposit process with you. You were sent a copy of the checkout for your own records and agreed these costs. At no point, did you decide to take the matter to the TDS for adjudication and seek a third parties opinion. In relation to the extension of the tenancy agreement, it is clearly stated in the tenancy agreement you would have signed before moving into the property as follows 7.19.4 Any renewal of this Agreement at a cost of £72.00 inclusive of VAT" This is standard practice for many estate agents. The checkout cost was also in the tenancy agreement you signed before moving into the property, therefore these charges should have come at no surprise. The service charges landlords pay are for communal areas and cover nothing whatsoever internal to the property.
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Latest Reviews
Olivia Morasiewicz
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £195,000 | £195,000 |
Areas covered
- NP20
Address
Red Key Property Services
21 Bridge Street, Newport, Gwent
NP20 4AN
01633 387970
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Red Key Property Services Branches (View All 4)
Con ...
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1 Star Review
By : 'Annoymas'
Services : Letting( As a Tenant )
Rent PCM : £600
Would you recommend ? : No
Postcode : NP19
11 Mar 2024
People found this helpful0
Redkey is a awful estate agent, whilst they was my estate agent for the flat I was in, it took them forever to tell me if my contract would be renewed, if the rent was going up each 12 months, when I moved out they tried to take multiple amounts of money from my deposit, they urined in the toilet ... Read Full Review
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Throughout a 6 year tenancy, ...
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1 Star Review
By : 'Gareth'
Services : Letting( As a Tenant )
Rent PCM : £700
Would you recommend ? : No
Postcode : SA13
27 Jul 2023
People found this helpful2
Throughout a 6 year tenancy, communication has been extremely dire. Emails go unacknowledged until you chase, or unanswered for days. You can call the office and be told you'll hear back in 15 minutes. Days will pass before you receive a response. Responses will rarely contain answers, and... Read Full Review
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If I could give this agency 0 ...
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1 Star Review
By : 'Bill'
Services : Letting( As a Tenant )
Rent PCM : £750
Would you recommend ? : No
Postcode : NP19
27 Aug 2022
People found this helpful4
If I could give this agency 0 stars, I would. This is the worst letting agency I have ever used and will ever use. Their aim is to find ways to take your deposit. No matter how spotless you leave their apartment, they will look for the flimsiest thing to make sure they take money from your... Read Full Review
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Rang to book a viewing and ...
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1 Star Review
By : 'Paul'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : SA1
25 Feb 2022
People found this helpful2
Rang to book a viewing and was told I would be added to the list of people and contacted to firm up the booking. The next call was from the agent a couple of days later telling me I had an appointment booked (I hadn't). However as I only lived around the corner I popped over. The apartment... Read Full Review
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The worst agency you can find ...
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1 Star Review
By : 'Olivia'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA1
30 Nov 2021
People found this helpful2
The worst agency you can find on the market. Keep away from it. Very unfriendly stuff, everything is a problem... Read Full Review
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Worst living accommodation of ...
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1 Star Review
By : 'Jim'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : No
Postcode : CF5
20 Jun 2021
People found this helpful2
Worst living accommodation of my life. Left without a shower for 14days over 2 separate ocassions, outdated water heating system which took two tanks of water to fill the bath that you would need to half fill the bath. Wait an hour for water to heat up again at that point the 1st half of the bath... Read Full Review
Comments (0)Was this helpful?:
Avoid ...
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1 Star Review
By : 'Oliver'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : No
Postcode : SA1
7 Mar 2020
People found this helpful6
WILL UPDATED REVIEW ACCORDINGLY TO REDKEYS CORRESPONDENCE AVOID IF YOU WANT TO EVER SEE YOUR DEPOSIT BACK. Absolutely shocking service from start to finish. Every single person I have dealt with at RedKey via email and telephone have been rude, unprofessional and a complete disaster.... Read Full Review
Comments (0)Was this helpful?:
Excellent ...
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5 Star Review
By : 'Allboutme'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : NP19
11 Mar 2019
People found this helpful0
The team at Red key are outstanding and go above and beyond to get your house sold and for a good price. Will be recommending... Read Full Review
Comments on Agent Fees
Fair fees
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Unhappy ...
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1 Star Review
By : 'Unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP20
9 Jul 2018
People found this helpful2
Verry bad choice to meet them. They promise to call you back when you have a problem but never happend. Take lots of money because you left the house durty even you painted the walls, you wash the carpets, you stay hours to clean the windows and kitchen - 120pound. They are taking money from you... Read Full Review
Comments on Agent Fees
Bad
Comments (1)Was this helpful?:
By : Samantha Thomas
10 Jul 2018Thank you for your comments. Rest assured, if you are in dispute with your landlord regarding your deposit, Red Key will do our very best to oversee the matter and meet a resolution. If an...
I thought our current agency ...
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1 Star Review
By : 'unhappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP19
14 Aug 2017
People found this helpful2
I thought our current agency wasn't very good , but this one its just ridiculous . Lied about the property being let , when we wanted to put holding fee , then 2 days later property is back on the market even cheaper and still saying its been let , while arranging viewings with someone else . our... Read Full Review
Comments on Agent Fees
checkout fee before moving in ??? don't think so
Comments (2)Was this helpful?:
By : Samantha Thomas
21 Aug 2017Thank you for your review. As per our previous conversations, Red Key have dealt with this matter and informed you the reasons your application was not accepted. All our applicants are thoroughly...
Money orientated. No concern ...
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1 Star Review
By : 'Mrsnothappy'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP22
14 Oct 2016
People found this helpful3
Money orientated. No concern for how happy clients. Wont admit when they are wrong. Left to live in damp. Mouldy conditions. Couldn't wallpaper as the walls was too damp for wallpaper to stick. Do not rent of these! As soon as we moved out the house was put straight back up for rent even though ... Read Full Review
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My husband and I recently had ...
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2 Star Review
By : 'RED'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP19
10 Jun 2016
People found this helpful3
My husband and I recently had to rent a property from Red Key following a home emergency. The process was extremely quick and the service was prompt. However, as mentioned in a previous post we had to pay further monies to extend the original six month contact. On extending the contract a Red... Read Full Review
Comments on Agent Fees
Poor as we had to pay £70.00 to extend our contract for only an extra three months. Plus the £65.00 for the Checking out fee.
Comments (1)Was this helpful?:
By : Red Key Property Services
18 Nov 2016Hello, I would first like to thank you on your feedback stating we provided quick and prompt service. When any repairs are required at a property we send a contractor to asses the work and...
You won't get your full ...
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1 Star Review
By : 'Never'
Services : Letting( As a Tenant )
Rent PCM : £500
Would you recommend ? : No
Postcode : NP10
4 Apr 2016
People found this helpful2
You won't get your full deposit refunded no matter what you do. Broken doors went unfixed until they needed to put it back on renting market and because there is no water meter, illegally, I paid twice the amount that I now pay at a four bedroom house of twice the value. Red Key passed the blame... Read Full Review
What agent could do to change your mind?
Astronomical. Moved in to a grubby flat.
Comments on Agent Fees
Astronomical. Moved in to a grubby flat.
Comments (1)Was this helpful?:
By : Sally Jones
15 Jul 2016Fantastic from the start! No issues with fees as everything is made very clear in my agreement. Great team of people working in a local office who are always happy to help...
Poor service from the start, ...
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2 Star Review
By : 'Mrs'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SA11
4 Feb 2014
People found this helpful2
Poor service from the start, the house was dirty when I was assured that it would be cleaned and freshly painted before I moved in. The house smelled of stale smoke, all floors were sticky including carpets, and the work surfaces caked in grease. Filthy is not the word! As for freshly painting,... Read Full Review
What agent could do to change your mind?
Keep your promises, if you say you will make a property fit for moving into then do so! No excuses for a dirty house. If you promise a call back then do so, it\'s poor customer service. You are quick enough to take payment for \"charges\" pay back what you owe promptly. Take each tenant as an individual, my circumstances could not be avoided yet I was punished for leaving the contract early due to my illness by having to pay £300. Train staff properly, I called for a detailed explanation on the check out fee and the lady could not explain it to me, apart from it\'s now gone up in price.
Comments (2)Was this helpful?:
By : Red Key
4 Mar 2014I am sorry that you have had cause to post your experience and that it appears to have fallen below the high service level standards we aim to achieve. We take all customer service very seriously and ...
We have "suffered" ...
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1 Star Review
By : 'Poor'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : NP19
21 Jan 2014
People found this helpful2
We have "suffered" in this property for some months now for the following reasons Eucharist were not dealt with until the time we had to make the decision of leaving the property... 1 - Damp which was not dealt with 2 - mould in all rooms - told just to wipe it off 3 - clothes,... Read Full Review
What agent could do to change your mind?
Helped to rectify all the issues we tried to get dealt with for 8 months
Comments (1)Was this helpful?:
By : RedKey
28 Jan 2014I am sorry to hear that you have had a poor customer service. We take customer service very seriously and therefore please contact us to discuss the issues you have raised in more...
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Last updated at 10/17/2016, 2:51:50 AM by allAgents
