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St Thomas, Exeter EX4
4.8/5, 32 Reviews
97% Recommended
95% sales valuation accuracy
96% sales fee satisfaction
Underhill Real Estate Agents is a genuinely independent, local business, which places Customer Service at the heart of our operations.
While \'everyone\' says that, our business is structured to ensure that is the case. The clearest example - we pay our staff salaries, not commissions. First, peoples\' lives are
not commodities to be bought and sold like used cars or photocopiers. Second, if a staff member needs a \'bonus\' to do their job properly, they have no place at our company.
So, we employ people whose motivation is to do a good job and to help people through the tricky times of moving home.
Of course we sell and rent lots of houses - we don\'t believe that anyone buys a house they don\'t like because the agent is a great salesperson, but we can help to you to present your home well if you are selling, and our marketing and follow-up is top class.
If you are buying, we are happy to help find something perfect for you, and we\'re very happy to advise on price, area and value, even if the house you\'ve found is not on our books. After all, you are moving to our neighbourhood, and we want to make you welcome.
As the senior staff are landlords ourselves, we understand very well that a rental property is a business investment. That means we will give your rental property the best of care - which is great news for tenants, too, because a part of that is resolving any issues to keep the property in top condition and the current tenants happy.
Nobody - landlord or tenant - wants the house empty, or falling into disrepair because problems are left to grow. Landlords (and tenants) might also be reassured to know we don\'t charge the appalling extras that some other companies add in - so, no charge for \'viewing\' for tenants or set-up for landlords; and no charges for (usually unnecessary) contract renewals.
We specialise in Residential Sales and Lettings, providing offices in Exeter and Dawlish, and services across south and mid Devon.
"We chose Underhills as we..."
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5 Star Review
Melinda
Felicity
By : 'Sally'
Services : Sales(As a Vendor)
Would you recommend ? : Yes
Postcode : EX6
10 Jun 2016
People found this helpful19
We chose Underhills as we prefer to deal with small local firms and are so pleased we did . Underhills Cowick St were 100 % helpful, courteous and friendly . They put up with our numerous visits with smiley faces at all times and sold our house for the price we wanted . Fab !!
What agent could do to change your mind?
Worth every penny
Comments on Agent Fees
Worth every penny
Was this helpful?:
By : Joe Catcheside
18 Jul 2016Hi Sally, thanks for taking the time to post your review. It was great to be able to help you, and we really appreciate your feedback. Being a local, family firm, it means so much to us to serve our community with a smile!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 95.00% | 96.00% | £24,000 | £265,000 |
Areas covered
- EX1
- EX10
- EX11
- EX12
- EX13
- EX14
- EX15
- EX2
- EX3
- EX4
- EX5
- EX6
- EX7
- EX8
- EX9
- Exminster
- Exqick
- Redhills
Address
Underhill Estate Agents
109 Cowick Street, Exeter, Devon
EX4 1JE
01392 434172
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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Underhill Estate Agents Branches (View All 2)
Andy and his team were first ...
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5 Star Review
By : 'Maureen'
Services : Sales( As a Buyer )
Sold price : £246000
Would you recommend ? : Yes
Postcode : EX4
18 Dec 2020
People found this helpful0
Andy and his team were first class. Kept me in touch at all times. Great service and would thoroughly recommend them.... Read Full Review
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Andy and the team went above ...
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5 Star Review
By : 'Sari'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX2
28 Aug 2019
People found this helpful0
Andy and the team went above and beyond with our house, we were fully aware that it would take time to sell but the support and the feedback from Underhills meant we felt a lot more comfortable. They helped us through the process and I couldn't have wished for better... Read Full Review
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Really ...
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2 Star Review
By : 'DISSAPPOINTED'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
7 Jun 2019
People found this helpful1
False assurances. Promised to keep in touch on a weekly basis and didn't. Said there wasn't any reason why any house shouldn't sell within 4 weeks, ours didn't and nor did our neighbours who were also with Underhills. Both now with other agents. Apparently over 90% of the... Read Full Review
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purchasing a ...
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5 Star Review
By : 'Barbara'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX4
13 Feb 2019
People found this helpful0
Andy and Will went beyond expectation when i purchased a property. Nothing was too much trouble. explained everything in detail. Would certainly recommend Underhills when purchasing a... Read Full Review
Comments on Agent Fees
Not applicable
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They looked after my home as ...
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5 Star Review
By : 'Maddy'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : EX2
7 Jan 2019
People found this helpful0
I'm so glad I chose Underhill to manage my property while I was abroad for 12 months. They found reliable, considerate and respectful tenants who took great care of my home. They did everything they promised to do, and also went above and beyond several times. Even when I returned to the UK... Read Full Review
Comments on Agent Fees
Very reasonable fees and worth every penny for the service you get.
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Highly professional and ...
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5 Star Review
By : 'Kirsty'
Services : Sales( As a Vendor )
Sold price : £249000
Would you recommend ? : Yes
Postcode : EX29
14 Dec 2018
People found this helpful0
Highly professional and always willing to go beyond any expectations, always very helpful and willing to help in any way. A pleasure to deal... Read Full Review
Comments on Agent Fees
Good
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Excellent Professional ...
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5 Star Review
By : 'GarethDavies66'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX2
10 Dec 2018
People found this helpful0
The whole transaction from initial viewing to picking up the keys was painless Very friendly branch with professional knowledgeable staff Would highly... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
I can highly recommend ...
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5 Star Review
By : 'Rachel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
23 Nov 2018
People found this helpful0
Andy could not have been more helpful. His professional manner, advice and support throughout the process made our experience of selling very positive. This was especially welcome as we do not live locally. I would highly recommend... Read Full Review
Comments on Agent Fees
Good value.
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Totally professional - highly ...
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5 Star Review
By : 'Will'
Services : Letting( As a Owner )
Sold price : £197500
Would you recommend ? : Yes
Postcode : EX1
17 Oct 2018
People found this helpful0
Andy and the team couldn't have done more to ensure a smooth and timely sale for us. Communication was outstanding throughout, Andy continued to support us post-completion, consistently going above and beyond his duties! Underhill came highly recommend, we've used them twice, and continue ... Read Full Review
Comments on Agent Fees
Excellent - highly competitive.
Comments (0)Was this helpful?:
good ...
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5 Star Review
By : 'Alexa'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
18 Sept 2018
People found this helpful0
Andy Sims is a pleasure to do business with. He has a clear idea of property values, makes sensible suggestions - and found our buyer very quickly! He was also quick to resolve some hold-ups our buyer had along the way, keeping us updated and being optimistic and reassuring. I would not hesitate ... Read Full Review
Comments on Agent Fees
very fair
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Underhills South Street ...
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5 Star Review
By : 'Jan'
Services : Letting( As a Owner )
Rent PCM : £775
Would you recommend ? : Yes
Postcode : EX4
1 Aug 2018
People found this helpful0
I always found Underhills professional, honest, polite and very helpful in all my dealings with them as letting agents. I would certainly recommend them to anyone who is a... Read Full Review
Comments on Agent Fees
The fees were fine, pretty standard I think.
Comments (0)Was this helpful?:
Excellent ...
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5 Star Review
By : 'Rachel'
Services : Sales( Prospective Vendor/Buyer )
Would you recommend ? : Yes
Postcode : EX6
9 Jul 2018
People found this helpful0
Underhill, specifically Andy, offered a personal, first class service throughout. I was impressed by the dedication by Andy and the team, together with their commitment to ensure (within their capacity) all ran smoothly. Communication from Underhill was speedy and I was always well informed of... Read Full Review
Comments on Agent Fees
N/A
Comments (0)Was this helpful?:
Helpful and ...
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5 Star Review
By : 'RichardWoollacott'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX1
4 May 2018
People found this helpful0
Dealt with Andy Sims for our house purchase. He was always very helpful and approachable throughout the whole stressful process! Thanks... Read Full Review
Comments (0)Was this helpful?:
Above and ...
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5 Star Review
By : 'Jean'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX6
7 Apr 2018
People found this helpful1
I would like to say how very impressed I have been with the exceptional care and service I have received from Andy Sims, Will and Dan from Underhills Estate Agents in Cowick Street, Exeter. They introduced me to the amazing marketing techniques of a Drone, which shows the property from an amazing ... Read Full Review
Attached Files
Comments on Agent Fees
Very good, especially for the extra care and extra jobs provided
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A long wait ...
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4 Star Review
By : 'Steven'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : EX4
31 Mar 2018
People found this helpful0
Big thanks must go to Andy Sims, for he worked very hard to see our sale went through and made sure all parties in the chain stayed positive during the 6 months this took to complete due to the property we were buying being sold was in probate . Andy and the team at Cowick st kept us informed as... Read Full Review
Comments on Agent Fees
Fees were agreed at an early stage and we were happy. Good we be our comment here .
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Delighted with the service ...
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5 Star Review
By : 'Stewart'
Services : Sales( As a Buyer )
Sold price : £148950
Would you recommend ? : Yes
Postcode : EX4
13 Oct 2017
People found this helpful1
Delighted with the service from Underhill estate agents. Andy was knowledgeable, helpful and efficient. The process of buying through Underhill was easy and straightforward. Nothing was too much trouble and all queries were answered quickly and accurately. Working with Andy and his team made house... Read Full Review
Comments on Agent Fees
Not applicable
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I don't often write ...
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5 Star Review
By : 'Kelly'
Services : Sales( As a Vendor )
Sold price : £215000
Would you recommend ? : Yes
Postcode : EX2
3 Oct 2017
People found this helpful2
I don't often write reviews but felt compelled to write this because the service from Underhills really was outstanding. I appreciated not being given the sales pitch I'd expected in favour of some honest and frank advice. The whole team* supported me thought both sale and purchase and... Read Full Review
Comments on Agent Fees
Same as every other agent i spoke to in the area.
Comments (0)Was this helpful?:
I'm not going to review a ...
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5 Star Review
By : 'Samuel'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
29 Sept 2017
People found this helpful0
I'm not going to review a single person as so many helped us through the long long journey. Service was outstanding from start to finish. I wouldn't hesitate to use them again in the... Read Full Review
Comments on Agent Fees
Very responsible for the amount of work that they completed.
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My experience of Underhills ...
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5 Star Review
By : 'Martin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : EX4
22 Aug 2017
People found this helpful1
My experience of Underhills was excellent. They went beyond the call of duty and were always positive and helpful in the selling process - even when prospective buyers were being difficult and demanding. They were throughout professional and communicated well through the... Read Full Review
Comments on Agent Fees
Very reasonable fees for a excellent service
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So glad we chose Underhills ...
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5 Star Review
By : 'Ciara'
Services : Sales( As a Vendor )
Sold price : £198000
Would you recommend ? : Yes
Postcode : EX2
19 Aug 2017
People found this helpful0
So glad we chose Underhills for our house sale. They worked really hard to make the move happen quickly and smoothly (we moved 8 weeks after instructing them to sell). Communication between us and our buyer was suberb - Underhills made the whole process easy and stress... Read Full Review
Comments on Agent Fees
Good
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
In the first instance, we would encourage customers to deal frankly with whichever staff member they have been speaking to. We operate on a policy of honesty, openness and full disclosure.
If we have inadvertently done something that you are not happy with, we would far rather that you raised it with us, so that we can take appropriate action, whether that be undoing something done in error, or explaining something done with a purpose that you were unaware of.
If you are not happy with the outcome, then formal complaints should be made in writing to Melinda Fonda, Managing Director, Underhill Real Estate Agents, 67 South Street, Exeter EX1 1EE.
The complaint will be treated with the utmost gravity, either by Melinda in person, or if she has been involved in the events leading to the complaint, by one of the other Directors. A final viewpoint letter will be issued by the company after a thorough investigation.
In the event that matters are still not addressed to your satisfaction, we are subscribed to The Property Ombudsman scheme, and adhere to their procedures. We will provide full details of how to take a complaint to their arbitration, and you can read their information directly at https:\/\/www.tpos.co.uk\/.
Last updated at 4/18/2019, 9:59:29 AM by allAgents
