Citi Quays

One star is a seriously generous for this letting agent but you have to choose at least one. I have just seen that flat 487b Hackney road is available to rent, a flat me and two friends previously rented, and I felt compelled to write this review to warn anyone against moving here and against using ... Read Full Review

I do not recommend Citiquays. During my time with them, they were unprofessional and had a complete lack of respect for tenants once we had signed the tenancy agreement. We had problems with the flat as soon as we got in, with the oven not working. The flat wasn’t even properly cleaned ... Read Full Review

NEVER EVER GO WITH THIS AGENCY. They are literally the most useless agency ever. We rented with them from August-May, we had multiple problems with our flat including leaking, burglaries, damp - and we had to email them constantly at least 6 times to come in and check the problems. The staff answer ... Read Full Review

It's a pity I can't put less than one star to this people. What can I say. They don't know what they are doing, and they don't care absolutely about you. - Communication: they take ages to answer you and their attitude is like if they were bored of life. - Efficiency: We had a ... Read Full Review

Used them during my student days at Queen Marys. I've rented many properties in my time as a student and this definitely has to be the worst company ever. They prey on poor students, not fixing problems and then trying to rip them off with excessive damage fees at the end of the contract. ... Read Full Review

While everyone that works there is nice They are totally and utterly incompetent Getting anything done takes weeks and yet alone getting an email reply is close to impossible Had the flat not been really nice to begin with it is an agency I hope I never have to deal with ... Read Full Review

This is the worse agency I have had to deal with. The fees are higher than proper agencies which actually do their work. Once we moved in the property, a bed was broken, most appliances didn't work, wrapping papers were found everywhere and the oven hadn't been cleaned. It took 3 months for the ... Read Full Review

CitiQuays calls itself London's exclusive agent, this could be farther from the truth and after a year of dealing with them as a tenant I can safely say I will avoid dealing, interacting and associating with them ever again. Some of there short comings that were glaringly apparent: 1) Receiving ... Read Full Review

Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed to action anything that ... Read Full Review

Debbie has been my main point of contact for all matters concerning Flat 8 Theatre Building, 1 Paton Close for the past 3.5 years. She is always very responsive regardless of the medium I have decided to contact her via, from emails to whatsapps. Debbie also always seemed to action anything that ... Read Full Review

Debbie was flexible and quick responding to our queries. She was attentive when we needed her and let us get on when we did ... Read Full Review

Debbie is a very personable bubble lady who was our contact person/managing agent on a property we rented. Despite having a few issues in the property initially, Debbie looked into it and responded in a timely manner. During our time in the property, it was a simple smooth process and Debbie was ... Read Full Review

Aweful.. cant believe their attitude.. have been their tenant for more than 4 years and now I feel like been bullied for the request of carrying out repairs and maintenance work which should have been done 8 months back.. hardly any work carried out after rat infestation in the property... have ... Read Full Review

We had a very good experience with Debbie as our managing agent over the two years we were tenants. She was consistently helpful and swift to respond to any questions or concerns, considerate and professional. I would highly recommend her to future ... Read Full Review

As a landlord I used to be satisfied with their services but hadn't used them for the past 4 years. I now used them to find a new tenant but have found them falling short of almost everything. Before the tenants moved in I reported an issue with the boiler and as I live the other side of London ... Read Full Review

100% awful!! The door on our building will not work, apparently has been reset and fixed. Still doesn't work allowing criminals and teenagers to use our building at their own will. Also riddled with damp which was blatantly covered up by propping a mattress against the wall whislt viewing They have ... Read Full Review

Debbie was very helpful and always keen to meet any request I had, very friendly and approachable, easily the best agent Iv ... Read Full Review

Having forged a business relationship with Citi Quays since its infancy, I have benefited from their knowledge, tenacity, diligence and ability to work with full autonomy on many occasions. Being based outside the UK, Citi Quays fully managed letting service has been invaluable to me and in my ... Read Full Review

Debbie was brilliant all round. In particular, after we were outbid by a developer and thought we'd missed out, when that sale fell through Debbie was straight on the phone to us to ensure we got our property as soon as it was available again! We were so grateful for Debbie's help on that ... Read Full Review

I have been a tenant in one of the properties Citi Quays manages for more than 1.5 years now. So far any issues relating to the property, such as repairs or extension of contract, have been dealt with swiftly and competently by the ... Read Full Review