Thomas George Estate Agents

I have been a Landlord with Thomas George for over 15 years and have always found them a great company to manage my properties. Chloe has always been helpful and sorted out any issues or requests promptly. Other members staff who have been excellent are Carole and Justin but all staff members have ... Read Full Review

Moving out experience was awful. Agency made sure we could not attend final inspection by giving us zero notice to attend though we had asked to. They don't want tenants to obstruct them from their lies and ridiculous charges. The staff particularly Chloe Edwards were rude, obnoxious, ... Read Full Review

Having been with this agency for a short amount of time I am completely blown away by their appalling customer service and their attitude towards customers. Not only have I been constantly spoken down towards I have also been made to feel stupid and accused of being a liar on many occasions in ... Read Full Review

Avoid all contact with this agency unless you like to be spoken down to. Their staff, particularly Chloe is repulsive, obnoxious and nasty. She is both rude and rough. My advice to management is to record all phone calls to understand how she behaves. Your clients do not want to pay their hard ... Read Full Review

Absolutely fantastic service, Justin was incredibly friendly, polite and helpful as were the other staff. Everything was dealt with incredibly straightforwardly and incredibly quickly with absolutely no issues whatsoever, I couldn't recommend this agency and their staff ... Read Full Review

I have lived and worked all over the world, and I have to say that renting an apartment through Thomas George in Cardiff was one of the worst experiences I have had. They are an amazing mix of incompetence and lack of humanity [all disguised underneath a false politeness]. Throughout the process, ... Read Full Review

After giving Thomas George 2 years of management fees whilst all they did was collect rent and pass it to us about a week later, we do not think it is worth the £98 pcm to pay them to continue causing us so many issues. We arranged most of our own maintenance as the agency contractor quotes ... Read Full Review

We have been thoroughly pleased with the help and support Thomas George have provided us during our move. The team have been more than helpful and we have had a number of calls to check we were happy with everything. We would highly recommend Thomas George and have been happy with the service ... Read Full Review

Great customer service firstly! Must say I have rented with a few agents previously before and Thomas George are different as they continually have a great "can do" attitude to any issues that have occurred and whenever I walk into their branch they are always happy to ... Read Full Review

I rented a single bed flat via Thomas George for three years in north Cardiff. Excellent service from start to finish, I'd highly recommend ... Read Full Review

Having just moved into a City centre apartment with Thomas George, I found the staff to be excellent, staying late so I could sign my agreement and move in. No problems so far. Fees cheaper than other Agents ... Read Full Review

BEWARE!! One of the worst letting agencies ever. Tried to charge us for additional cleaning when we moved out. The property had been cleaned to a very high standard (luckily we had photos of everything). Also tried to charge for wear and tear to the carpets which were well past their prime. Had to ... Read Full Review

The staff at this company are completely incompetent fools. The have no legal knowledge, are rude and do not keep landlords informed of events. They fail to get back to landlords queries, even after repeated phone calls and emails. Beware of their sales pitch claiming to be professionals. They ... Read Full Review

The apartment I've recently started renting from Thomas George is cold, smelly, damp, and was filthy when I moved in. The building in general is extremely noisy, with no apparent soundproofing between apartments whatsoever (despite Thomas George's pre-tenancy assurances that we wouldn't hear a ... Read Full Review

These jokers served me an eviction notice because I refused to renew my contract as they wanted another agents fee. Someone needs to challenge them and take action...soon Businesses like this don't last long- less than five years and I guarantee they will go ... Read Full Review

These estate agents are beyond a joke. We rented a property which was a little shabby, but looked like it could be made a home. We moved in and soon realised not all was as it seemed. A severe black mold problem had been painted over and soon became apparent within the first couple of months. This ... Read Full Review

I rented a flat from them. They disguised mould and a fixed window unit. No cooperation to complete any repairs. The Environmental Health Department from the Cardiff Council got involved, issued them with a warning to carry out the repairs. The agents were dismissive towards them too, all they ... Read Full Review

Avoid these agents - they will only cause grief and cost you money. Thomas George has a whole series of companies, the staff are dedicated to drumming up business for the sister companies. They fail to reply to emails in a timely manner, if ever. There is no continuity witht the staff you deal ... Read Full Review

Absolutely TERRIBLE, let our property go to such disrepair and cost the landlord thousands fixing things which could have been easily prevented. SERIOUS mould problem simply painted over before we moved in, both tenants now have skin conditions from mould spores and that doesn't even start on the ... Read Full Review

Cardiff's best agent by far. Knowledgable and well trained, the staff are always pleasant to talk to and helpful when responding to queries and problems. I've bought 10 properties through them and also used their lettings arm. Really can't fault these ... Read Full Review