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Kilburn, London W3
4.7/5, 238 Reviews
96% Recommended
100% sales valuation accuracy
84% letting valuation accuracy
89% sales fee satisfaction
89% letting fee satisfaction
Ludlow Thompson Kilburn are one of the leading estate agents in North West London. Our office is situated on Kilburn High Road. If you are traveling via London underground, Kilburn Station is just a few minutes away from our office branch. Ludlow Thompson estate agents cover most properties in Kilburn and West Ham
pstead.
Why Kilburn Estate Agents?
We are well-regarded estate agents in London. Ludlow Thompson has been founded in 1993 and has been leading the London estate agent market ever since. We are independent estate agents that offer services including residential sales, lettings, property management and buy-to-let. We invest a great deal of time and effort in proper staff training and make sure we obtain all the current qualifications in property management and sales. The customer is our priority! We provide a fully transparent and regular communication, updating current customers about each taken step with their property sales or lease agreements.
Last year we reached our record-breaking sales and lettings numbers. More than 9000 people chose Ludlow Thompson to sell and let their properties which added up to more than 1 billion pounds in property value. Most of our Kilburn Office estate agents live locally and are able to disclose valuable information on property market changes and general knowledge of the residential areas of Kilburn and West Hampstead.
Living in North West London
Most residential areas lie within NW2 and NW6 postcodes. Kilburn, West Hampstead, Maida Vale and Queen`s Park are mostly residential areas with great shopping opportunities and trendy restaurants, and bars. Most residents are young professionals and families looking for spacious houses and great transport connection to central London for the daily commute. You can find large red brick Victorian houses that have been converted into trendy apartments. Victorian terraces and spacious mansions can be seen on the outskirts of these West London boroughs. The main Kilburn High Road consists of mostly smaller terraced houses and modern new built apartments. Contact Ludlow Thompson team in Kilburn to get expert help on buying, selling or lettings property.
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"As a first time landlord with ..."
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5 Star Review
Alexander
By : 'Alexandra'
Services : Letting(As a Owner)
Would you recommend ? : Yes
Postcode : SW17
6 Feb 2012
People found this helpful0
As a first time landlord with very little knowledge in the workings of how to go about letting, Hafeez allowed me to take baby steps through the process helping answer every possible query I could think to ask. He always reponsed to my phone call queries and called back directly when I left a message, even when I he was ill and off work. He went out of his way to sort out a furniture issue which has now be resolved. He was a great help as this is the first time I have been a landlord and first time I have let out a property. My property was let out at the weekend and all in all it was a very painless experience with the help of both Alexander and Hafeez Thank you very much indeed
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 89% | £140,000 | £1,075,000 |
| Lettings | 84% | 89% | £350 | £3,510 |
Address
ludlowthompson
172 High St, London, Greater London
W3 9NN
020 7604 5111, 020 7604 5100
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Rankings
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ludlowthompson Branches (View All 9)
Worst customer service I ever ...
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1 Star Review
By : 'Teo'
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Postcode : E16
12 Feb 2018
People found this helpful1
Worst customer service I ever had with any estate agent. The staff were not helpful AT ALL and the agent who was suppose to show me the property I enquired for, didn't show up for 2 consecutive viewings. While trying to figure this out, they also hang up the phone on... Read Full Review
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Haider was very patient in ...
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5 Star Review
By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £2816
Would you recommend ? : Yes
Postcode : NW10
6 Oct 2017
People found this helpful0
Haider was very patient in dealing with all my queries. Took over the let at an important stage and dealt with everything very... Read Full Review
Comments (0)Was this helpful?:
Haider, Rashid and Kiin have ...
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5 Star Review
By : 'SukeyP'
Services : Letting( As a Owner )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : NW6
6 Sept 2017
People found this helpful0
Haider, Rashid and Kiin have been not only professional but personable, kind and attentive. They brought a steady stream of prospective tenants and the property was rented out speedily. Haider went through all my questions in detail and was very patient as I sifted through the paperwork. Very happy ... Read Full Review
Comments on Agent Fees
The fees seem reasonable to me.
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Really good management by ...
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4 Star Review
By : 'Fernanda'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
6 Sept 2017
People found this helpful0
Really good management by Haider and amazing customer service from Ricardo. Very helpful and efficient system, and the properties are just what you look for to call it... Read Full Review
Comments on Agent Fees
Very good
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The team were very helpful ...
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4 Star Review
By : 'GZ'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
6 Sept 2017
People found this helpful0
The team were very helpful and friendly in arranging the contract and viewing. Additionally they were flexible in arranging the handover of keys to the flat, however at times didn't follow up or were erronous with requests for information. Overall, I would recommend the team at Kilburn to... Read Full Review
Comments on Agent Fees
Slightly expensive.
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Tom was very helpfull in ...
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5 Star Review
By : 'John'
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : NW2
1 Apr 2017
People found this helpful0
Tom was very helpfull in getting an immediate replacement of my tenant. He was very professional,polite and consistent. He would call several times to update me despite my busy schedules overseas. He is a reliable... Read Full Review
Comments on Agent Fees
Good
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Tom was very easy to deal ...
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5 Star Review
By : 'Fabio'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW10
15 Mar 2017
People found this helpful0
Tom was very easy to deal with understanding what i need to have for the tenancy negotiation. He was very attentive and helpful... Read Full Review
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My experience with Ludlow ...
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5 Star Review
By : 'SVF'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
8 Mar 2017
People found this helpful0
My experience with Ludlow Thompson has been pleasant and completely stress-free. Kiin Faysal in particular has been an invaluable support to me throughout the tenancy process, keeping me informed every step of the way and immediately following up on any points that I had raised. Kiin was always... Read Full Review
Comments on Agent Fees
As expected.
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Abel was friendly and ...
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5 Star Review
By : 'Marco'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
17 Feb 2017
People found this helpful0
Abel was friendly and professional from start to finish. From the initial viewing of the property he helped us to close a great deal and we saved a lot of money thank to him, I recommend... Read Full Review
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Abel was very kind and ...
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5 Star Review
By : 'Bruna'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW2
17 Feb 2017
People found this helpful0
Abel was very kind and helpful . We were very happy for renting the new place with his orientation. Thanks Abel, best of... Read Full Review
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Yasmin was extremely helpful ...
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5 Star Review
By : 'AEJ'
Services : Sales( As a Vendor )
Sold price : £670750
Would you recommend ? : Yes
Postcode : NW6
8 Feb 2017
People found this helpful0
Yasmin was extremely helpful particularly once the property was under offer as the purchaser seemed to be intent on delaying the transaction. She acted effectively on my behalf as her client and provided helpful advice and was very... Read Full Review
Comments on Agent Fees
Yasmin earned her commission on this one.
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Good hands-on experienced ...
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4 Star Review
By : 'Bryan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW6
1 Feb 2017
People found this helpful0
Good hands-on experienced management throughout leading to a successful let, which hopefully will last the full course of the leasing agreement. I especially enjoyed the prompt replies and efforts to keep me as the landlord up with what was... Read Full Review
Comments on Agent Fees
Fees are comparable with other agents. No landlord enjoys these dispensations but it is necessary to ensure a smooth and legal letting process.
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I have only experienced this ...
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5 Star Review
By : 'Andrew'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW2
30 Jan 2017
People found this helpful0
I have only experienced this agent from 'start date' until 'tenant move in date' (I will review again once I've experienced their property management), but I must say that they and Tom G have been particularly professional. Tom had been very patient, polite and efficient throughout dealing with my... Read Full Review
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Tom has been more than ...
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5 Star Review
By : 'Lola'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : NW6
4 Jan 2017
People found this helpful0
Tom has been more than brilliant considering everything we've been through in these past couple of months leading up to the holidays. He originally started by finding tenants that failed their referencing but that didn't detour him, he came back even more determined to find me a new an alternative ... Read Full Review
Comments on Agent Fees
decent
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Must I start off by thanking ...
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5 Star Review
By : 'Lotty'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1400
Would you recommend ? : Yes
Postcode : NW6
30 Dec 2016
People found this helpful0
Must I start off by thanking Ludlowthompson for providing me with a supreme service! - We need more amazing agents like Abel. Young agents who are genuine, affable and... Read Full Review
Comments on Agent Fees
Reasonable
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Abel has been incredibly ...
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4 Star Review
By : 'M'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW6
30 Dec 2016
People found this helpful0
Abel has been incredibly thoughtful and helpful through out the whole renting process. He went above and beyond his role to ensure the referencing process was completed quickly and... Read Full Review
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Abel gave us excellent ...
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5 Star Review
By : 'Mayte'
Services : Letting( As a Tenant )
Rent PCM : £1907
Would you recommend ? : Yes
Postcode : NW6
28 Dec 2016
People found this helpful0
Abel gave us excellent service, he was always available to answer our calls and doubts even though our difference in time. He even worked after office hours or in his day off in order for us to have the contract on... Read Full Review
Comments on Agent Fees
Good
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Tom did a fantastic job ...
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5 Star Review
By : 'Maria'
Services : Letting( As a Owner )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW10
19 Dec 2016
People found this helpful0
Tom did a fantastic job finding new long term tenants for my property. He was diligent, patient, professional and very helpful through out the process and he responded to all my questions in a thorough and timely manner. I would have no hesitation recommending Tom to anyone thinking of letting... Read Full Review
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Abel was friendly, ...
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5 Star Review
By : 'James'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : NW10
11 Dec 2016
People found this helpful0
Abel was friendly, communicative, professional and helpful in all areas from start to finish. From the initial viewing of the property to helping us close a deal he was great and I would definitely recommend him. Amazing... Read Full Review
Comments on Agent Fees
Reasonable. It is a shame that we just missed the government scrapping of fees.
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Moving house can be very ...
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5 Star Review
By : 'Rhian'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : NW10
7 Dec 2016
People found this helpful0
Moving house can be very stressful. However, this was not the case with Abel. Abel was immediately on a level with us and as a couple moving in with each other for the first time he made securing our dream home a pleasurable experience. Abel was professional, honest and patient. We felt like he was ... Read Full Review
Comments on Agent Fees
The fees are lower than some estate agency fees but they are still a huge expense.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint \/ concern:
1. Please refer all complaints initially to the Department that they relate to. (Lettings\/Sales\/Management\/Accounts). Presenting your complaint directly to the party you have been liaising with.
Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem:
2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com).
Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days.
This representative will be a senior member of the team managing the issues on which you have reason to complain.
3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days.
We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A \'full and final\' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration.
4. However, should this \'full and final\' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take.
ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 7/8/2016, 3:56:48 AM by allAgents
