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ludlowthompson
4.8/5, 6615 Reviews
95% Recommended
96% sales valuation accuracy
87% letting valuation accuracy
87% sales fee satisfaction
87% letting fee satisfaction
ludlowthompson Docklands is a very well-regarded estate agents office in London. If you are travelling by public transport, the closest underground station is Tower Hill and it takes just 10 minutes to walk to our Dock Street office. Our Docklands estate agents cover Tower Hamlets and surrounding areas of East Lo
ndon.
Why ludlowthompson agents in Docklands?
Since the inception of our first estate agent office in 1993, ludlowthompson has expanded at a very fast pace. Today, we have a network of estate and letting agent branches throughout London and surrounding areas. Our success is dependent on our staff expertise. We have more than 40 years of combined experience in sales and lettings and each of Acton estate agents goes through specific training and qualifications to deliver the quality of service ludlowthompson stands for. We tailor our service to meet the individual needs of our customers. The ludlowthompson Docklands branch serves most properties in the E1 postcode area which includes Tower Hill, City of London, Wapping, Isle of Dogs, Bow, Brick Lane and the surrounding areas.
Our Docklands estate agents provide services including property management, lettings, and real estate sales. Our sales team are all locals to the City of London area, therefore, can give accurate home valuations for those looking to sell their properties. ludlowthompson property service is completely transparent and we love building relationships with local communities and our clients.
Tower Hamlets area guide
Located in the eastern part of London which includes most of the traditional East End areas and redeveloped Docklands, and Canary Wharf. It is the hub for London\'s business districts but also includes some green spaces such as Victoria Park. Tower Hamlets is a small borough of London, however very densely populated. Most residents are young professionals renting a flat near their workplaces. If you would like to find out more about current properties on offer or get a free valuation, do not hesitate to contact the ludlowthompson Docklands team.
Latest Reviews
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96.00% | 87% | £43,000 | £8,000,000 |
| Lettings | 87% | 87% | £254 | £5,200 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1273 | 86 | 3428 | 220 | 560 | 11 | 615 | 6 | 366 | 50 |
Address
ludlowthompson
3-5 Dock Street, London, Greater London
E1 8JN
020 7480 0120
Opening Hours
- Monday :
- Tuesday :
- Wednesday :
- Thursday :
- Friday :
- Saturday :
- Sunday :
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 20:00
- 08:00 - 17:00
- Closed
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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ludlowthompson Branches (View All 9)
Images and Videos
Daniel was super helpful and ...
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5 Star Review
By : 'Maddie'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Rent PCM : £2200
Would you recommend ? : Yes
Postcode : SW9
16 Feb 2024
People found this helpful0
Daniel was super helpful and answered all my questions as a first time renter in ... Read Full Review
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Daniel was both helpful, ...
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5 Star Review
By : 'Tiegan'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
10 Nov 2023
People found this helpful0
Daniel was both helpful, friendly and professional throughout. Daniel went out of his way to ensure the viewing was at a time that suited us best and answered all our questions with a smile as well as being super accessible to contact. Highly ... Read Full Review
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Unfortunately, ...
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1 Star Review
By : 'mary'
Branch : Lewisham, 8 Blackstock Rd, Finsbury Park
Services : Property Management
Would you recommend ? : No
Postcode : E3
8 Sept 2023
People found this helpful0
Unfortunately, Ludlowthomson's Sam Woodward as property manager falls below par! Does not respond to emails, blames the client and is as cold you when you point out gaps. However, the costs of the works are always deducted from the rent. Also, one of their contractual lines is we will ... Read Full Review
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Great service all ...
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5 Star Review
By : 'Gabor'
Branch : Canada Water, Unit 2 Montreal House, Surrey Quays Road
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : SE10
28 Aug 2023
People found this helpful0
Over the past 9 years, Ludlow has consistently matched me with great tenants, helped manage my property, reported and resolve issues quickly. The experience has been superb, both from marketing and day-to-day management. They are reliable, responsive and completely customer-focused. I can ... Read Full Review
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Nicola and Nadia are ...
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5 Star Review
By : 'Alex'
Branch : Finsbury Park, 8 Blackstock Road
Services : Sales( As a Vendor )
Sold price : £340000
Would you recommend ? : Yes
Postcode : N15
28 Jul 2023
People found this helpful0
Nicola Dawkins was EXCELLENT. Would work with her again. Thank you too Nadia. Top ... Read Full Review
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Please avoid if you possibly ...
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1 Star Review
By : 'Introduction'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Rent PCM : £1700
Would you recommend ? : No
Postcode : E1
30 Jun 2023
People found this helpful0
If I could give zero stars I would. At the beginning of the tenancy they let me move in to a flat that had no hot water, no plumbed in washing machine ,dodgy electrics, and a broken entry phone system. One by one eventually we got these issues resolved but it was like pulling teeth. Constant ... Read Full Review
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It was a great and welcoming ...
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5 Star Review
By : 'Samuel'
Branch : Bow, 634-636 Mile End Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : E3
24 May 2023
People found this helpful0
It was a great and welcoming viewing experience. Thanks, Nathan Ellis. I much appreciate your guide round the ... Read Full Review
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Beth ...
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5 Star Review
By : 'Marissa'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE17
31 Mar 2023
People found this helpful0
I am giving Beth Cooter a 5 star review as she was an absolute pleasure to work with from the very beginning to the end (on a very long Sale!) . Thanks for ... Read Full Review
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Beth Cooter at Dulwich LT ...
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5 Star Review
By : 'Rachel'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : SE15
3 Mar 2023
People found this helpful0
Beth Cooter at Dulwich LT recently assisted with my flat sale. Throughout the process, I found her and the team very professional, responsive and transparent. The flat sale went very smoothly and I would have no hesitation in recommending Beth to anyone looking to buy/sell a property in the ... Read Full Review
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Property was not what we were ...
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5 Star Review
By : 'Lewis'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( Property Management )
Would you recommend ? : Yes
Postcode : SE5
9 Feb 2023
People found this helpful0
Property was not what we were looking for however Lala was a gem of an estate agent, she was ... Read Full Review
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Absolutely disgusting service ...
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1 Star Review
By : 'Dan'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : E1
30 Jan 2023
People found this helpful1
Absolutely disgusting service - had someone called Ross dealing with us - company essentially scammed us gave us a property and within a short period of time we had to pay for the lights to be usable as they took too long - heating never worked even in the coldest weeks of the year, i would not ... Read Full Review
Comments (1)Was this helpful?:
By : ludlowthompson
31 Jan 2023Dear Dan, We are sorry to hear you are not happy with your experience with ludlowthompson. We pride ourselves on excellent customer service and would therefore ask that you contact...
Lovely Viewing ...
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5 Star Review
By : 'Rob'
Branch : Dulwich, 81-83 Lordship Lane
Services : 20
Would you recommend ? : No
Postcode : SE22
14 Jan 2023
People found this helpful0
Lovely Viewing w/Eda Just a quick review to note my lovely experience this morning with Eda Hasan, who was kind, courteous and knowledgeable during my viewing. She represented Ludlow Thompson brilliantly, giving me faith in continuing to review their local listings - and since I am at the start ... Read Full Review
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Nightmare ...
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1 Star Review
By : 'Simon'
Branch : Tooting, 62 Tooting High Street
Services : Letting( As a Owner )
Rent PCM : £140000
Would you recommend ? : No
Postcode : SW17
6 Jan 2023
People found this helpful0
Tenants left without paying final months rent following numerous complaints from residents due to anti social behaviour and still owing bill for clearance of cigarette butts ( no smoking premises) and bottles of urine thrown from ... Read Full Review
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Beth Cooter was both highly ...
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5 Star Review
By : 'Freddie'
Branch : Dulwich, 81-83 Lordship Lane
Services : Sales( As a Buyer )
Sold price : £485000
Would you recommend ? : Yes
Postcode : SW8
14 Dec 2022
People found this helpful0
Beth Cooter was both highly professional and amicable throughout the entire process of purchasing a flat. What impressed me most as a customer was her continued pressure on both sides of the deal and keeping in regular contact with me to update me on any progress. Lastly, she always available on ... Read Full Review
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The appointment was made at ...
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1 Star Review
By : 'Jeffrey'
Branch : Canada Water, Unit 2 Montreal House, Surrey Quays Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SW10
21 Oct 2022
People found this helpful0
The appointment was made at 7:00pm and I am not the only one waited for 30 minutes but there were two other groups of people were waiting together. There was no agent answered the phone until the agent, Jennifer came down from the property. She mentioned she waited in the property and blamed us did ... Read Full Review
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I will really appreciate that ...
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5 Star Review
By : 'Sadia'
Branch : Finsbury Park, 8 Blackstock Road
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : N4
9 Aug 2022
People found this helpful0
I will really appreciate that Rayhan is really friendly and helpful really good customer service. During view the property he explained really ... Read Full Review
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A Big Thanks to Hassan, ...
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5 Star Review
By : 'Suhasini'
Branch : City Docklands, 3-5 Dock Street
Services : Letting( As a Tenant )
Rent PCM : £2400
Would you recommend ? : Yes
Postcode : E1
2 Aug 2022
People found this helpful0
Me and my husband recently moved to UK, it was an urgent need for us to get a rented property asap. We were lucky to be encounteted with Hassan. He is a thorough professional, knows his job in and out, extremely customer focused. We would absolutely recommend Hassan anytime and everytime. He tries ... Read Full Review
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I have been renting my ...
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5 Star Review
By : 'Keith'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting( As a Owner )
Rent PCM : £1950
Would you recommend ? : Yes
Postcode : N4
27 Jul 2022
People found this helpful0
I have been renting my property with Ludlow Thompson since 2013, and as I have been residing in Australia, I felt it was essential to work with an agent who I could trust. From initially advertising the property with Daniela at the Finsbury Park office, and the property management with Ross ... Read Full Review
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Shocking customer service ...
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1 Star Review
By : 'Josh'
Branch : Kennington Oval, 4 - 6 Clapham Road
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : SE11
19 Jul 2022
People found this helpful1
Shocking customer service from Jibby. Very arrogant, dismissive, on his phone texting, headphones in, more interested in his music then looking after customers. Avoid dealing with this ... Read Full Review
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I'm a landlord whose ...
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5 Star Review
By : 'Ellen'
Branch : ludlowthompson Apex, Suite G03\/G04, Oak House, Bridgwater Road
Services : Letting( As a Owner )
Rent PCM : £1600
Would you recommend ? : Yes
Postcode : N4
5 May 2022
People found this helpful0
I'm a landlord whose property is rented by Ludlow Thompson and I wanted to say how brilliant Ross Edwards has been. He has been highly communicative, always speedy to answer and resolve issues with the property and recently went above and beyond in helping myself and a tenant sort out a ... Read Full Review
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1 - 20 of 6615 items
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
ludlowthompson prides itself on being able to fulfill customer expectations, and meet their needs. Whilst it is always our desire to achieve this, should there be a concern from our client we would always wish to be able to resolve it quickly and be given the opportunity to demonstrate our commitment to quality customer service. In order to do this, and engender an approach within our business of ownership and responsibility by all our team for the service provided to our customers, we apply the following approach to any customer complaint / concern: 1. Please refer all complaints initially to the Department that they relate to. (Lettings/Sales/Management/Accounts). Presenting your complaint directly to the party you have been liaising with. Whilst we would anticipate that this party will have been able to resolve your issue at this stage, should you not receive a satisfactory response or resolution to your problem: 2. Please refer the complaint to our Customer Services Department. (customerservices@ludlowthompson.com). Once the complaint is received at Customer Services the matter will be acknowledged and investigated. A full response will be received from the appropriate ludlowthompson representative within 7 working days. This representative will be a senior member of the team managing the issues on which you have reason to complain. 3. Upon receipt of the response if this is not satisfactory please advise Customer Services and the matter will be referred for review. A full and final response from a ludlowthompson representative will be received within 7 working days. We would obviously anticipate that no response would leave issues unresolved having been considered to this stage. A 'full and final' response will be advised as such within the detail of the response and will have been provided on behalf of ludlowthompson by an appropriately senior member of the management team to ensure it has been given appropriate review and consideration. 4. However, should this 'full and final' response not be satisfactory please find detailed below the website contacts for each of the following bodies to which ludlowthompson are members. Each will ask you to have ensured you have received a full and final position from us prior to you being able to lodge a complaint with them for review and will guide you on the necessary steps to take. ARLA (www.arla.co.uk) or NAEA (www.naea.co.uk) or The Property Ombudman (www.tpos.co.uk) . They will then consider the complaint and review the matter.
Last updated at 5/2/2017, 3:06:20 AM by allAgents
