Letters of Distinction

Victoria North - Useless, rude, unprofessional and incompetent. We left the flat absolutely spotless and then charged a ridiculous £220 out of our deposit for cleaning an oven which had been done before we left (quite literally, the invoice says oven cleaning). When we pushed back she ... Read Full Review

Would give 0 stars if I could. Weeks of chasing to respond to emails and fobbed off to be told 'we will be called back' to no avail. No deposit return breakdown provided for 2 and a half months after vacating and they would not return any undisputed amounts either after several chasers. ... Read Full Review

Terrible experience. The staff are extremely rude and unprofessional, particularly Victoria North. Despite chasing them and giving them 42 days to provide a cost breakdown of the proposed charges, we received no adequate response and every time we rang, the correct manager was 'in a ... Read Full Review

Sally Male is THE BEST! We just moved to York from the United States and we couldn't find a place to live. We were stressed and we tried going everywhere to find a place and just kept coming up empty handed. However, from day one, I worked with Sally and she went above and beyond everyone we ... Read Full Review

They always side with the landlord, even when the landlord is clearly in breach of contract. Repair requests take forever to get resolved and you have to chase them constantly. Rude and threatening staff, worthy of a debt collection agent. I’m glad I’m finally moving house, ... Read Full Review

I rented through them for 5 years. Never get things resolved and they always side with the landlord. Repair requests take forever to get dealt with. Rude and threatening staff, worthy of a dept collection ... Read Full Review

Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord ... Read Full Review

We lived in a property at Pembroke Street for more than 3 years, we planned to move out 16th of last December, but the agency told us we must pay rent to the end of December, so we paid whole month rent, then in November we informed the Letters of Distinction that we would live there until our rent ... Read Full Review

Letters of Distinction were incredibly helpful in assisting me and my friend in renting our first property. They were always easy to get in contact with and were quick to offer any help that was needed. We were able to move in a month and the transaction couldn't have gone more smoothly. ... Read Full Review

Terrible service for renters. Maryam was unhelpful, failed to take any responsibility or ownership of a dispute I had, despite me emailing at least 3 times over 6 months asking for a resolution. I have still not had my deposit or rental overpayment returned, despite being officially checked out of ... Read Full Review

My experience with Letters of Distinction has been the most stressful, upsetting time I have ever encountered. The administration fees are ridiculously high, for example, if you choose to renew your tenancy, you must pay 60.00. From the start of my tenancy, I was made to feel that the agency give ... Read Full Review

I would not give Letters of Distinction 1 star however this was necessary to leave this review. What can I say about letters if distinction? Should you wish to use an unorganised, unhelpful, rude and extortionately priced letting agent you've come to the right place! I greatly appreciated having ... Read Full Review

I rented a house that was managed by letters of distinction which means I had no contact with the owner of the house. The reason I give a low rating for this agency is because of the amount of money I basically threw down the drain due to their high letting fees and the amount they take from the ... Read Full Review

Not so helpful and heard lots that they DONT give back your deposit even when apartment has been professionally cleaned .... so many past Tenants have been STUNG! Not getting all deposit back. You wouldn't mind but you work hard for that money they whisk away without any ... Read Full Review

Great experience. Everything was very quick and easy. The team very friendly and they did everything to please both parts. I would highly recommend this agency to everyone who wants to move quick and without much effort. They help you with everything. Thank you Letters of ... Read Full Review

Fantastic service from a very professional organisation with great attention to detail and customer service paramount. Nothing was to much trouble and everything dealt with positively, efficiently and courteously. Highly ... Read Full Review

An incredible team of professionals. Very fair and decent with and even handed approach towards tenants/landlords. Any property issues are dealt with in a timely manner. This York based company are highly recommended. Becki Bulmer and Francesca McCarthy are ... Read Full Review

Awful experience. Never ever trust them if you are looking to rent a property. Hopeless. Don't expect your deposit back once you have given them. No matter how you clean the property before leaving they won't give you back. Always biased and takes landlord ... Read Full Review

Having used this agency for 7 years, have once again found their service admirable. Quick to find new and suitable tenants plus staff and management contractors always ... Read Full Review

I have used Letters of Distinction for many years now and have always been happy with their dedication, professionalism and ability to provide good quality tenants for my ... Read Full Review