In my recent experience Anthony James has provided very poor customer service. On visiting their office in Bristol the staff seemed confused and unsure of what paperwork was needed and of what property I was moving into and which room was available. They were equally confused as to the length of the tenancy (we had to correct the contract ourselves) and which rooms were available to let. They gave me little information, they made no mention of where I could collect the keys and they were unclear as to how I should pay my first installment of rent. They did not inform me where I could collect the keys until I asked them, it took 2 trips to the offices and a phone call to finally track down where I could collect the keys. It became apparent that the previous tenant had sent them to Anthony James as they requested a few weeks previous, Anthony James had then sent them back to another tenant in the house and finally gave me a contact number, should they not have known this in the beginning? They were aware I was coming into their offices those days and I gave them details of where I was moving into but they had no paperwork prepared when I arrived, as a result they were slow, seemed confused, had no information and did very little indeed for all the agency fees I paid to them. Once in the property the other tenants had experiences similar problems to myself and were unsatisfied with the level of service provided and the ongoing service received (such as emergency phone numbers being given and not working resulting in a tenant being locked out for a weekend)