The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.7/5, 30 Reviews
97% Recommended
100% sales valuation accuracy
100% letting valuation accuracy
100% sales fee satisfaction
88% letting fee satisfaction

Rachel
By : 'Hoping'
Services : Sales(As a Vendor)
Would you recommend ? : No
Postcode : CF14
my contract was 21 weeks, which I found excessive and would've hoped this lengthy contract would have been pointed out earlier. I had viewings from people who were looking for a bigger property which I found frustrating as the agent should have been informing them/ showing them plans of the property prior to viewings. I had a period of over 2 months without viewings or contact from the estate agent, who only provided feedback on request. Negative feedback including replacing carpet to bedroom, replace ladder to loft and re-Dec upstairs were all completed following feedback but still no viewings following. Received two emails one of which was very rude and some simply false claims made when I removed from there listings- including good luck selling your property with another agent after a lengthy rant about not taking feedback positively- replacing three carpets, redecorating 3 rooms and replacing a ladder hardly not positive and claims of constantly leaving anwser phone messages not true- no missed calls on phone. Finally my house key is still missing and after asking twice for it to be returned was informed that it had been sent in an envelope via the postal service- not even recorded delivery!! so my property is currently not safe and am single parent with two young children- very unprofessional and have compromised my families safety aswell as failing to sell the property, provide feedback and well positively rude to boot- avoid like the plague
Good
Good
By : Rachel Rowe
3 Feb 2016Dear Rebecca, Thank you for your review. Our comments follow: At the point of instruction you read and agreed our contract terms and had every chance to discuss our contract term with us. No floorplan was requested by yourself so buyers could not see the actual layout of your property. Measurements of each room are clearly stated on the sales particulars and our advertising for buyers to see therefore if a buyer wants to further view after reading the description then that is up to them, we will not ask them if they know how big or small the rooms are. We never only provided feedback on request, after every viewing within 24 hours we contacted you on your mobile phone number which always went to answerphone, we have call records to prove this, we also emailed you with feedback. Our most recent email after you have withdrawn your advertising from us simply stated we wish you good luck in selling your property in the future and is not a negative rude comment, its is merely a good will sincere message. You asked us to send you your keys back which we have done via royal mail, we receive keys all the time via royal mail with no problems at all therefore your comments about now being vunerbale and open to being being burgled are over the top and the whole review has portrayed red homes in Cardiff as being a bad agent to employ which is simply not true considering we have done everything we can to help you.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 100% | £90,000 | £188,000 |
| Lettings | 100% | 88% | £500 | £1,200 |
Red Homes Estate Agents
1 Clive Road, Cardiff, Cardiff County
CF5 1HF
02920 575631

By : 'Hoping'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : CF14
my contract was 21 weeks, which I found excessive and would've hoped this lengthy contract would have been pointed out earlier. I had viewings from people who were looking for a bigger property which I found frustrating as the agent should have been informing them/ showing them plans of the... Read Full Review
Good
Good
By : Rachel Rowe
3 Feb 2016Dear Rebecca, Thank you for your review. Our comments follow: At the point of instruction you read and agreed our contract terms and had every chance to discuss our contract term with us. No...

By : 'Ellen'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF5
I phoned them when looking for a property and they immediately had one for me which was in superb condition. Very professional and... Read Full Review

By : 'Ellen'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF5
I phoned them when looking for a property and they immediately had one for me which was in superb condition. Very professional and... Read Full Review


By : 'Ellen'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : CF5
I was happy with the professionalism of Rachel when applying to rent the property, I had looked at other properties in the area and was not impressed. Rachel took the time to explain everything to me, as I had not rented a property... Read Full Review
good
good

By : 'Anne-Marie'
Services : Sales( As a Vendor )
Sold price : £165000
Would you recommend ? : Yes
Postcode : CF5
They dealt with the property in an efficient manner and what I liked they kept you up-dated of the... Read Full Review


By : 'Geraint'
Services : Sales( As a Vendor )
Sold price : £147000
Would you recommend ? : Yes
Postcode : CF5
Took over a year to sell, but not the agents fault. However more stringent checks of potential buyers mortgage situation could have helped avoid the situation of the buyers pulling out. Rachel kept us informed at every step. On the odd occasion however we were made to feel that we were hiding... Read Full Review
Very competitive.
Very competitive.
By : egglette80
11 Aug 2015Dear Geraint, Thank you for your comments. We do our very best to confirm proof of funds for all buyers and discuss with sellers the buyers position before we place the property under offer. Your...

By : 'Mary'
Services : Sales( As a Vendor )
Sold price : £168500
Would you recommend ? : Yes
Postcode : CF11
I cannot overstate the excellent service provided by Rachel Rowe and Red Homes. They were professional, efficient, courteous, reassuring and friendly. They organised an open day for the house sale and achieved the asking price that day. Rachel went beyond helpful, when it was difficult to get... Read Full Review
Very reasonable.
Very reasonable.

By : 'Will'
Services : Sales( As a Vendor )
Sold price : £180000
Would you recommend ? : Yes
Postcode : CF24
got my settlement through today from Red Homes selling my property for me! i've used them for 4 happy years renting and now over the moon with my sale. a very professional service and painless experience that i would highly recommend to others :-) they got very close to my asking price, advised me... Read Full Review
very reasonable
very reasonable


By : 'Emily'
Services : Sales( As a Vendor )
Sold price : £118500
Would you recommend ? : Yes
Postcode : CF24
Red Homes handled the sale of my new property and purchase of my old property. I found them helpful, friendly and knowledgeable in all aspects of both the sale and the... Read Full Review
Fees were as described when we engaged the agent.

By : 'Emma'
Services : Sales( As a Vendor )
Sold price : £151500
Would you recommend ? : Yes
Postcode : CF5
I would highly recommend Red Homes. Rachel was extremely helpful from day 1, she arranged an open day which was more convenient for me (rather than the odd viewings which I know she does arrange also) and sold the house on the 1st viewing! (along with 3 other offers!!!) Very impressive. I know... Read Full Review
I paid a fixed fee on the sale of the house.
I paid a fixed fee on the sale of the house.

By : 'Mrs'
Services : Sales( As a Vendor )
Sold price : £188000
Would you recommend ? : Yes
Postcode : CF5
Red Homes was recommended to me by a friend. Gareth first visited the property and was friendly and not at all pushy as some other agents had been. Rachel Rowe then visited the property and was very professional. Rachel spent some time setting the scene so that the best photographs could be... Read Full Review
The fees were very competitive and definitely value for money
The fees were very competitive and definitely value for money


By : 'skaterchic'
Services : Letting( As a Tenant )
Rent PCM : £725
Would you recommend ? : Yes
Postcode : CF5
Overall the service received from Red Estate Agents was good. I was able to communicate effectively via email which was important to me not being able to take calls during the day due to work. This made the whole application process far less stressful and completely hassle free which is what... Read Full Review
In comparison to the fees that I have paid in the past with other properties that I have let. Red's fees are excessive and not very clear until you gain clarification.
In comparison to the fees that I have paid in the past with other properties that I have let. Red's fees are excessive and not very clear until you gain clarification.

By : 'Alison'
Services : Sales( As a Buyer )
Sold price : £90000
Would you recommend ? : Yes
Postcode : CF11
Rachel was tenacious in sourcing, following up and bringing our purchase to a positive conclusion. Would recommend her to assist with a property purchase. We did however purchase the property to rent out and were disappointed that there were problems with the tenant which were not uncovered by Red ... Read Full Review


By : 'G'
Services : Letting( As a Tenant )
Rent PCM : £1200
Would you recommend ? : Yes
Postcode : CF14
I have recently rented a property via Red Homes of Clive Road Canton. The service I received when viewing and discussing the rental was really friendly and positive, which helped this new renter feel comfortable with the process. Any issues or queries I have had with the property have been dealt... Read Full Review

By : 'Kay'
Services : Sales( As a Vendor )
Sold price : £110000
Would you recommend ? : Yes
Postcode : CF81
I had my house on the market with a local estate agent and had a terrible time with getting hold of them and did have any pictures taken in 9 weeks of being on the market, so i called red homes to value my house and market it because i heard they were good from a family friend. Really glad i did... Read Full Review
I paid 1% on my house which was half of a local agent which was a great saving.


By : 'Natalie'
Services : Letting( As a Owner )
Rent PCM : £695
Would you recommend ? : Yes
Postcode : CF10
the agency have been helpful and have accommodated any requirements that i have had regarding the property. they have kept me informed on any issues that may have arisen at the property which i have appreciated. i find them to be friendly and... Read Full Review

By : 'Neil'
Services : Letting( As a Owner )
Rent PCM : £750
Would you recommend ? : Yes
Postcode : CF5
My whole experience of Red Homes as a landlord has been one of professionalism curtsy and a can do attitude. I saved a considerable sum by transferring my property to them and it was only when they took over that I realised what poor service I had been paying for with my previous agent. I cannot... Read Full Review
Very fair compared with other agents

By : 'Matthew'
Services : Sales( As a Vendor )
Sold price : £185000
Would you recommend ? : Yes
Postcode : CF5
Excellent service, Rachel even managed to secure a sale for our property for £7000 more than the asking price. She and Jo were always patient and professional throughout and were always on hand to answer questions and act on our behalf. Highly... Read Full Review
The cheapeast around Cardiff!

By : 'Rad'
Services : Sales( As a Buyer )
Sold price : £140000
Would you recommend ? : Yes
Postcode : CF5
We have just bought our first home, Red homes were brilliant, jo showed us around the property on several occasions, was helpful and let us get on with it. Rachel kept us updated when our solicitors werent v.good. they are a great team and not what we expected from estate... Read Full Review

By : 'Gareth.'
Services : Letting( As a Owner )
Rent PCM : £500
Would you recommend ? : Yes
Postcode : CF5
Rachel was extremely helpful and friendly in helping me find a tenant. This is the first time I've ever put a property out to let so was very nervous. unlike other agents Rachel treated you as a person and explained everything to me in a reassuring manner. Happy to... Read Full Review
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If you have a complaint please either email us at sales@redhomescardiff.co.uk or write to us at 1 clive road, canton, Cardiff cf5 1hf and we will respond within 48 hours.
Last updated at 9/7/2015, 3:57:21 AM by allAgents