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Stephen James

4.7/5, 20 Reviews
95% Recommended

100% sales valuation accuracy

100% letting valuation accuracy

95% sales fee satisfaction

95% letting fee satisfaction

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The West Norwood advantage Since opening our doors in 2005 our drive and commitment to get people moved through excellent customer service, professional conduct and sheer enthusiasm have given us unmatchable local knowledge and made us the main contender for selling or letting your property in West Norwood and
Tulse Hill. The Bow advantage Our new office in Bow, a highly visible corner site on Roman Road, is now open and we’re looking forward to bringing our popular approach and success to East London. Bow may not be short of estate agents, but we strongly believe there’s an opening for a passionate and professional independently owned and operated company to offer a real – and more personal – alternative to the larger brands.
"Stephen James acted on..."

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5 Star Review

By : 'Anne'
Services : Letting(I am a Landlord / Landlady)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : RM17

18 Jan 2016
People found this helpful1

Stephen James acted on finding me a tenant straight away, they were professional & efficient & very organised & informative. They gave prompt feedback on viewings & the photo's taken for the catalogue were excellent. The also supplied & very detailed & professional inventory. I would certainly use this company again & recommend them too. Overall excellent service!


Comments on Agent Fees

well worth the fee paid!

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%95%£300,000£395,000
Lettings100%95%£1,250£1,650
Review Statistics
From LandlordsFrom TenantsFrom VendorsFrom BuyersFrom Other
GoodBadGoodBadGoodBadGoodBadGoodBad
5001904010
Areas covered
  • E14
  • E15
  • E20
  • E3
  • E8
  • E9
Address

Stephen James
Unit P6 Bow Wharf, 221 Grove RoadLondon, Greater London
E35SN
020 8821 2888

Opening Hours
  1. Monday :
  2. Tuesday :
  3. Wednesday :
  4. Thursday :
  5. Friday :
  6. Saturday :
  7. Sunday :
  1. 09:00 - 18:15
  2. 09:00 - 18:15
  3. 09:00 - 18:15
  4. 09:00 - 18:15
  5. 09:00 - 18:15
  6. 10:00 - 15:00
  7. Closed
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

No Property Found

No Property Found
He sold the ...

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5 Star Review
UserName

By : 'Anthony'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Sold price : £305000
Would you recommend ? : Yes
Postcode : E3

13 Nov 2018
People found this helpful0

Steve is very reliable, knowledgeable and was always available when we needed him. He sold our flat under some difficult circumstances, including a down-turn in the market. He kept our buyer happy and reassured throughout. We are very happy and we'd recommend Stephen James and Steve in ... Read Full Review


Comments on Agent Fees

Fees are very reasonable.

Comments (1)Was this helpful?:

By : Steve Barton

14 Nov 2018

Hi Anthony & Erika, We are delighted you were happy with our service, and hope you have now settled into your new...


I used Steve Barton of ...

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5 Star Review
UserName

By : 'Chris'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E3

19 Feb 2018
People found this helpful0

I used Steve Barton of Stephen James to dispose of a property in Bow E3. Steve actually started his interaction a year earlier providing letting advice (but not a letting) and we felt he was the right person to help us dispose of this property. Steve is very clearly a long-term partner and ... Read Full Review


Comments on Agent Fees

The felt the fees paid were fair and reflective of the market for a sale transaction.

Comments (0)Was this helpful?:
Friendly, patient, helpful, ...

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5 Star Review
UserName

By : 'Sean'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E3

27 Sept 2017
People found this helpful0

Friendly, patient, helpful, informative, responsive and realistic. Qualities that you wouldn't typically associate with an estate agent, but happy to report that in my experiences with Stephen James they demonstrated all of the above. Highly ... Read Full Review


Comments on Agent Fees

Very competitive

Comments (0)Was this helpful?:
Professional service at very ...

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5 Star Review
UserName

By : 'HYC'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E3

30 Jan 2017
People found this helpful0

Professional service at very reasonable rates and our experience using this agent couldn't have been better. We needed to do some work of the property before renting it out again (previous tenants had been there 8 years) and Steve was helpful in providing contacts for local tradesmen and also ... Read Full Review


Comments on Agent Fees

Competitive rates

Comments (0)Was this helpful?:
Found Steve and his partner ...

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5 Star Review
UserName

By : 'Irene'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E3

20 Jan 2017
People found this helpful0

Found Steve and his partner very helpful and understanding as the flat we were selling was our late daughters so we were under a lot of stress at the time. They did exactly what they said the flat was sold within a week and completed within eight weeks. Valuation was spot on. Was very impressed ... Read Full Review


Comments on Agent Fees

Fees were good compared with some that we looked at.

Comments (0)Was this helpful?:
James and Steve were ...

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5 Star Review
UserName

By : 'Joni'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Buyer)
Sold price : £300000
Would you recommend ? : Yes
Postcode : E3

17 Jan 2017
People found this helpful0

James and Steve were wonderfully helpful in helping us find our first home. They supported us throughout what can be a very stressful process. It felt like a smooth, well managed process and we moved in much quicker than expected! We would certianly recommend them to any first time ... Read Full Review

Comments (0)Was this helpful?:
WORST COMPANY EVER! Lied that ...

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1 Star Review
UserName

By : 'NIGHTMARE'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Tenant)
Rent PCM : £1250
Would you recommend ? : No
Postcode : E15

6 Sept 2016
People found this helpful1

WORST COMPANY EVER! Lied that my deposit is secure, but when I wanted to retrieve they said that all the money is in landlords hands and they have nothing to do with it. Every time they were washing their hands off the problems. Took my money and goodbye. I lost �800 because of their ... Read Full Review


Comments on Agent Fees

absolutely not reasonable fees

Comments (1)Was this helpful?:

By : Steve Barton

6 Sept 2016

I am sorry to hear you think you have been provided with a poor service from our Company and I am personally disappointed that you did not at any stage requested a meeting with me discuss this matter ...


Stephen James is a excellent ...

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5 Star Review

By : 'Peter'
Branch : London ,Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : DA6

27 Jul 2016
People found this helpful0

Stephen James is a excellent estate agents. James Metcalf sold our house within the 1st week it being on the market. Very professional service and always available for advice. Would definitely recommend to anyone who wants a trustworthy/professional ... Read Full Review


Comments on Agent Fees

Good fees

Comments (0)Was this helpful?:
James was polite and ...

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4 Star Review

By : 'Jenny'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Buyer)
Sold price : £390000
Would you recommend ? : Yes
Postcode : E3

23 Mar 2016
People found this helpful0

James was polite and responded quickly whenever I had a query. He was also helpful in chasing the vendor and their ... Read Full Review

Comments (0)Was this helpful?:
Stephen James acted on ...

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5 Star Review

By : 'Anne'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Owner)
Rent PCM : £1650
Would you recommend ? : Yes
Postcode : RM17

18 Jan 2016
People found this helpful1

Stephen James acted on finding me a tenant straight away, they were professional & efficient & very organised & informative. They gave prompt feedback on viewings & the photo's taken for the catalogue were excellent. The also supplied & very detailed & professional ... Read Full Review


Comments on Agent Fees

well worth the fee paid!

Comments (0)Was this helpful?:
I would highly recommend ...

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5 Star Review
UserName

By : 'LondonMariner'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Sold price : £320000
Would you recommend ? : Yes
Postcode : E3

15 Jan 2016
People found this helpful0

I would highly recommend using Stephen James Estates. From the very first viewing, to the last piece of communication, all I can say is that the business and transaction was exemplary. Steve Barton was our main point of contact and handled the process brilliantly. They would be my first port of ... Read Full Review


What agent could do to change your mind?

Fees were reasonable, comparative with the market.


Comments on Agent Fees

Fees were reasonable, comparative with the market.

Comments (0)Was this helpful?:
Service from Stephen James ...

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5 Star Review
UserName

By : 'James'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Sold price : £345000
Would you recommend ? : Yes
Postcode : E3

22 Sept 2015
People found this helpful0

Service from Stephen James was excellent throughout. I was very satisfied with the initial valuation and advice, extending beyond the sale of the property. Once the property was listed, Stephen James were very active in organising and carrying out viewings and also chasing feedback from prospective ... Read Full Review


What agent could do to change your mind?

Fees were very reasonable compared to competing estate agents in the area. One of the cheaper fees I was quoted, but with no compromise to the service.


Comments on Agent Fees

Fees were very reasonable compared to competing estate agents in the area. One of the cheaper fees I was quoted, but with no compromise to the service.

Comments (0)Was this helpful?:
I bought a property marketed ...

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5 Star Review
UserName

By : 'Helen'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Buyer)
Sold price : £350000
Would you recommend ? : Yes
Postcode : E3

15 Sept 2015
People found this helpful0

I bought a property marketed by Stephen James. Through out I found Steve Barton and Scott Bird highly professional in their approach, acting very promptly to ensure the sale went through as quickly as possible. Steve in particular was very helpful in keeping the vendor on board during the latter ... Read Full Review

Comments (0)Was this helpful?:
The agents at Stephen James, ...

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5 Star Review
UserName

By : 'Teri'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E3

14 Sept 2015
People found this helpful0

The agents at Stephen James, have from the beginning, been extremely well organized, communicative and pro-active in their dealings with us. They are not the first estate agents we have used to let our flat and the difference between them and our last agent is like night and day. They have acted ... Read Full Review

Comments (0)Was this helpful?:
We chose this estate agent ...

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5 Star Review
UserName

By : 'GeorgeR'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (Property Management)
Rent PCM : £1350
Would you recommend ? : Yes
Postcode : E3

13 Sept 2015
People found this helpful0

We chose this estate agent because he was local. As it turned out he was absolutely brilliant at getting our flat rented. It's been hassle free and I'd happily recommend this estate agent to anyone. I'm sure we willbe using them when we come to sell ... Read Full Review

Comments (0)Was this helpful?:
This was my first experience ...

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5 Star Review
UserName

By : 'Lesley'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E3

9 Sept 2015
People found this helpful0

This was my first experience of letting and I called into several local Estate Agents for advice. I chose Stephen James because they were a local business, with a small team and I was impressed by their knowledge, experience and their honest and friendly approach. I was not disappointed. I have ... Read Full Review


What agent could do to change your mind?

Competitive


Comments on Agent Fees

Competitive

Comments (0)Was this helpful?:
We used Stephen James to find ...

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5 Star Review
UserName

By : 'PJ'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Letting (As a Owner)
Rent PCM : £1550
Would you recommend ? : Yes
Postcode : E3

9 Sept 2015
People found this helpful0

We used Stephen James to find tenants for our flat and they also now manage the property. Communication has always been very easy and they get things sorted efficiently, as well as being really reasonably priced. I'll carry on using them as I feel the property is in safe hands, with minimal hassle ... Read Full Review

Comments (0)Was this helpful?:
After initially having my ...

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5 Star Review

By : 'Brian'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Sold price : £370000
Would you recommend ? : Yes
Postcode : E3

24 Aug 2015
People found this helpful0

After initially having my property on the market for a few months I decided to change estate agents and approached 'Stephen James' estate agents and spoke to Steve Barton. We talked at length about the price of the property and how he intended to market it. There were no delays and things started ... Read Full Review

Comments (0)Was this helpful?:
Steve and Scott did a ...

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5 Star Review
UserName

By : 'Rehana'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Sold price : £395000
Would you recommend ? : Yes
Postcode : E3

6 Aug 2015
People found this helpful0

Steve and Scott did a fantastic job marketing my property eventually selling it at a good price. They were proactive and highly responsive. They kept me informed of how viewings were going and were completely on the ball at every stage. This continued right through to the conclusion of the sale. I ... Read Full Review

Comments (0)Was this helpful?:
Just completed on my first ...

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5 Star Review
UserName

By : 'Richard'
Branch : Bow, Unit P6 Bow Wharf, 221 Grove Road
Services : Sales (As a Vendor)
Would you recommend ? : Yes
Postcode : E3

14 Sept 2014
People found this helpful0

Just completed on my first purchase through Stephen James (bow office). They were a credit to their industry and certainly changed my somewhat low opinion of estate agents. Steve, Scott - thank you very much for all your hard work and transparency. I would definitely recommend this company. ... Read Full Review

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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

In-House complaints leaflet 1. Stephen James (Residential Estate Agent) Ltd TA Stephen James is a Member of The Property Ombudsman aims to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded, a complaints procedure has been introduced. This provides for the matter to be dealt with internally by Mr Steve Barton and in the event that we are not able to deal with the issue to our mutual satisfaction, by reference to The Property Ombudsman. 2. If you believe you have a complaint, please write in the first instance to the Director at the address as below: James Metcalf, Stephen James, 493 Norwood Road, West Norwood, London, SE27 9DJ. 3. Your complaint will be acknowledged within 24 hours but no longer than 3 working days, investigated thoroughly in accordance with established inhouse procedures and a formal reply will be sent to you within 15 working days of receipt of your complaint. 4. In the event that the final review as detailed above still fails to satisfy your complaint, then you are at liberty to have the matter referred to the The Property Ombudsman. We will submit our file to the Ombudsman on request. You are also entitled to have your complaint referred to the Ombudsman should we fail to deal with matters promptly or do not comply with our in-house complaints procedure within 8 weeks from the date we receive your written notification.

Last updated at 11/14/2018, 4:50:48 AM by allAgents

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