The UK's Largest Customer Review Website for the Property Industry
The UK's Largest Customer Review Website for the Property Industry

4.5/5, 43 Reviews
88% Recommended
100% sales valuation accuracy
67% letting valuation accuracy
83% sales fee satisfaction
83% letting fee satisfaction

Shindy
By : 'muhsen'
Services : Letting(Prospective Landlord/Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : E5
AVOID them if you dont want to get ripped off. They will rush you to pay them the deposit money and will wrong representations and if you walkout when you find out they will withhold your money. My personal impression is that these guys are completely unethical, if you wanna move to Hackney AVOID them at all cost if will reiterate.
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100.00% | 83% | £165,000 | £900,000 |
| Lettings | 67% | 83% | £628 | £4,700 |
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 5 | 0 | 19 | 3 | 3 | 0 | 9 | 0 | 2 | 2 |
Bigmove Estate Agents
93 Lower Clapton Road, London, Greater London
E5 0NP
020 8986 7373





By : 'James'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £1300
Would you recommend ? : Yes
Postcode : E8
Shin and her team made our move stress-free and pleasant from the moment we booked our first viewing. Communication, in particular, has been a strong point, with queries responded to quickly and professionally. Shin managed to make what should be extremely stressful time, complication-free and ... Read Full Review
By : 'Alix'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E5
Kiran has been amazing and so helpful throughout the process. On top of being lovely, her reactivity has been amazing, helping with everything and being so clear and transparent! It's such a pleasure to find professional and nice person in a Letting Agency in London! I couldn't not ... Read Full Review

By : 'Maureen'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : IG10
Kiran and Ajay made what is usually such a stressful time so easy for me. They kept me up to date with the process and were happy to answer my never ending questions without making me feel like the pest I am sure I was. They were extremely professional and I felt safe in their hands. We are now ... Read Full Review
By : 'Ella'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E5
Kiran and the team have been so helpful throughout the process of our move. It's refreshing to have such professional and nice customer service from a London letting agency. Any issues that have come about have been dealt with efficiently, and Kiran has been super friendly and welcoming. ... Read Full Review
Fine.
By : Kiran
24 May 2019Thanks for the lovely review, Ella. We work hard to meet our clients expectations, so thank you so much for your kind words. We really appreciate you taking the time out to share your experience with ...
By : 'joren'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : N16
We have been in our new flat for a week now, and everything so far has been incredibly smooth. They are very efficient in dealing with questions and queries which made moving in feel that much less stressful. They're also really friendly which is a bonus. The deposit process was also ... Read Full Review
Steep but it always is.
By : 'DelilahRose'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E9
I have been a landlord for about three years now and always let my property out myself but the market hasn't been that greatest recently so I started to worry about the loss of rent and if I'd be able to find a professional suitable tenant that I felt secure with. Fortunately one day I ... Read Full Review
good
By : 'haz4444'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Would you recommend ? : Yes
Postcode : E9
bigmove are a pleasure to deal with their reasonable, honest and fair. Unlike the vast majority of agents round here. Highly recommended 5* from ... Read Full Review
fair

By : 'Buyer'
Branch : Hackney, 93 Lower Clapton Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E5
This was my first time searching to buy our new home in Hackney to save the stress my family recommended me to get in contact with bigmove as they used them throughout the years. Well we did it was an extraordinary service, they didn't race through the process and as a team had significant ... Read Full Review
They deserve it
By : 'Annette'
Branch : Hackney, 93 Lower Clapton Road
Services : Sales (As a Buyer)
Would you recommend ? : Yes
Postcode : E5
The staff were very helpful and supported viewings when i needed them e.g. Saturday morning and didn't rush me. During the purchase process they moved things along quickly so that my offer was made on the 1st November and I had completed by the 5th Jan. Afterwards they were helpful with ... Read Full Review
I was purchasing so didn't pay a fee
By : 'Charles'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : E5
I have been renting through bigmove for around four years now and they have always been willing to help me with any issues I have experienced during my stay. A few personal circumstances cropped up throughout my tenancy but they were a hundred percent understanding throughout. Now my tenancy is ... Read Full Review
Reasonable!
By : 'Tony'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £1100
Would you recommend ? : No
Postcode : E8
Although move in was smooth move out was a nightmare. Even though I transferred deposit to them and in contract it clearly says it will be put in a government deposit scheme, it wasn't, instead they transferred the money to the landlord without even notifying me. When asked about it they tried ... Read Full Review
Fees although not as expensive not justified as service is non-existant
By : Hannah Geoghegan
4 Nov 2016Hi Tony, Thank you for your feedback however, we feel there has been some miscommunication here. As an agent we acted on an introduction basis only and have not dealt with any rental collection...
By : 'Mary'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £628
Would you recommend ? : Yes
Postcode : E9
Warm, friendly and welcoming environment I walked into with such caring agent who listened to my needs ask I made enquiry. Big move I must give credit to your agents who offered me good customer service. Looking forward for continued services. Thanks ... Read Full Review
Good
By : 'Tom'
Branch : Hackney, 93 Lower Clapton Road
Services : Sales (Prospective Vendor/Buyer)
Sold price : £900000
Would you recommend ? : No
Postcode : N16
The agent was very rude, was late by 20 minutes and didn't apologise. He was arrogant towards me and the seller. Very bad agent, don't ever use ... Read Full Review
By : wayne
8 Dec 2015Unfortunately this a case of mistaken identity I had a new member of staff by the name of Paul Long who covered the appointment and used my business cards for contact details on that appointment, I...

By : 'muhsen'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Prospective Landlord/Tenant)
Rent PCM : £975
Would you recommend ? : No
Postcode : E5
AVOID them if you dont want to get ripped off. They will rush you to pay them the deposit money and will wrong representations and if you walkout when you find out they will withhold your money. My personal impression is that these guys are completely unethical, if you wanna move to Hackney AVOID ... Read Full Review

By : 'Holly'
Branch : Hackney, 93 Lower Clapton Road
Services : Sales (As a Buyer)
Sold price : £250000
Would you recommend ? : Yes
Postcode : E5
I have recently completed on my first flat purchase in E5 and can honestly say that I have had a really good experience with the team at Big Move. Kevin did a good job of negotiating the purchase and I have subsequently found them to be really responsive and accommodating with any queries or ... Read Full Review
By : 'A&C'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £867
Would you recommend ? : Yes
Postcode : E5
This was my first time moving out on my own and a pretty unique and urgent situation, the staff bent over backwards to make sure that my partner and i knew what we were doing and that we were able to become tenants in this property, they were in constant contact with me and were happy to answer any ... Read Full Review
By : 'Yajnas'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Owner)
Would you recommend ? : Yes
Postcode : E5
The Customer services levels at Big Move is excellent, friendly and helpful staff, always willing to answer any questions there customers have. The turn around for finding suitable tennants was very fast, all tennents are efficiently vetted. I would have no hesitation in recommending Big Move as a ... Read Full Review
By : 'Eitan'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Owner)
Sold price : £165000
Rent PCM : £1000
Would you recommend ? : Yes
Postcode : E5
I have been using BIG MOVE services for about 7 years, i found them to be always happy to help; enthusiastic and ... Read Full Review
By : 'Anthony'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Owner)
Rent PCM : £2
Would you recommend ? : Yes
Postcode : E14
It was a delight to use an agency with integrity and excellent local knowledge. As we were buy to let clients we purchased property in the local area and wanted to let immediately. We tried a few of the larger agents but although they had massive resources in terms of man power and everyone had ... Read Full Review
The fees we paid were good and reflective of the great quality of services we received.
The fees we paid were good and reflective of the great quality of services we received.
By : 'Mark'
Branch : Hackney, 93 Lower Clapton Road
Services : Letting (As a Tenant)
Rent PCM : £2000
Would you recommend ? : Yes
Postcode : E5
We found all members of the team at Big Move to be extremely helpful and attentive, who took much of the stress and hassle normally associated with moving, out of the equation. Agency admin/referencing fees are expensive but in line with most other agents. However, the level of service we ... Read Full Review
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Please discuss your complaint with a member of our branch staff who will aim to deal with your problem as fairly and swiftly as possible. If you are not satisfied with your complaint being resolved, please send an email to reception@bigmove.uk.com and this will be forwarded to the branch manager. The manager will try to resolve the matter within 48 hours of you raising your complaint, however, depending on the details of your complaint this may vary. If you are still not satisfied with the response from our branch manager please ask your complaint to be referred to the managing director. You must highlight in writing, why you are still dissatisfied and what further action you would like bigmove estate agents to take to fully resolve your complaint. You will receive a response within 3 working days including the nature of your complaint and the time period we will be able to reply to your complaint in further detail. At this point you may be asked for further information if needed. Within 16 working days your complaint will be fully investigated by the managing director and you should receive a formal written outcome of the investigation. By the end of six weeks following receipt of your complaint, in the majority of cases (except exceptional cases), bigmove will have provided you with a written final response accompanied by The Property Ombudsman Consumer Guide. You may write to The Property Ombudsman if you are still dissatisfied with the action taken by bigmove estate agents. Please find the relevant details on their website: www.tpos.co.uk which will highlight the process you need to follow.
Last updated at 5/29/2019, 10:16:55 AM by allAgents