We went to view the property we are now living in back in August. It was in an appalling state of disarray - stickers on walls, writing, dirt everywhere, stains and paint on carpet. They clearly had not been keeping on top of the management checks as this was way beyond what I would call a normal state of domestic messiness. However, the house itself is absolutely lovely, so subject to a number of things being done we agreed to take it on. These were agreed to verbally and again by phone. We put these in writing and paid the holding fee. We were told the carpets were being quoted for and that the house would be repainted. 5 weeks later and just over a week to move in we requested to see the property. We were told they were still painting so could we delay it by a few days. We did and when we turned up the walls had just been white washed, paint tubs were everywhere and we were told the carpets were not going to be changed as there was no budget. Naturally, given these were truly disgusting, we said if they didn't redress this as we had requested upon taking the contract, we would pull out. They then got the carpets put in. However, this meant that the downstairs cellar - which was an additional pull for us - was going to be used by the landlady to store all her furniture, in order to offset the expense of the carpets. When we moved in - we found that what were light blue and green walls were barely covered by the one or two coats of paint they put on the walls - in fact, in cornices and picture hooks, the underlying paint is clearly showing through. Some walls hadn't even been completed, but left half done. The garden was completely overgrown with weeds - they had merely mown the lawn - and there was moss coming through the brickwork and a pile of garden waste left at the bottom of the garden. The windows that were supposed to have been cleaned had tape on them and half the appliances, that we had requested to be checked, didn't work properly. We had also asked that an extra bolt be added to the door - and this was also agreed to verbally - however we have now been told if we want it we have to install it ourselves. Their attitude appears to be one of intense disinterest in anything past the sell. And certainly there does not appear to be any attention given to professional pride or integrity. In fact - most of our exchanges have been unhelpful - not least because we have had to repeat ourselves numerous times to get anything done (we are now on request 4 for the outdoor lighting to be fixed). We also found that the hob, which didn't work and had to be replaced, was covered by the landlady's Britishgas cover - and yet they did not bother to check this and so ordered and installed it on account. There are no words for the frustration of our experience with this agency. First world problems - and still. I'd like to not have a battle and numerous chasing phone calls every time we ask for something to be done that should have been done by them in the first place.