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Whitegates Estate Agents Logo

Liverpool, L12

4.5/5, 90 Reviews
91% Recommended

100% sales valuation accuracy

50% letting valuation accuracy

100% sales fee satisfaction

99% letting fee satisfaction

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"I went to this agents because ..."

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1 Star Review
UserName

Gail

UserName

Laura

By : 'Simon'
Services : Letting(As a Owner)
Rent PCM : £550
Would you recommend ? : No
Postcode : L12

11 Aug 2015
People found this helpful5

I went to this agents because i though it was one of the main agents in West Derby Village (how wrong was i) Due to the fact i though whitegates was very big but i have since found out it is only a franchise which means it is just a small business trying to look bigger that they are. i would not use whitgates again the first person i spoke to was Gail who told me a pack of lies from start to finish, but was very lovely until she got me business beware. the other lady i spoke to Laura who again was lovely but i think she was just over worked because she could deliver what she had promised But tried !!! As a landlord i need update and phones call to be returned this didn't happen and when i complained Gail said oh well we will try better next time ! this is not the service i was promised ! When i started to tell my friends and colleagues i am not the first and probably wont be the last. The owner of this estate agents attitude stinks and i would strongly recommend you give them a wide birth .


What agent could do to change your mind?

The fees were ok if they would have deliver what they promised


Comments on Agent Fees

The fees were ok if they would have deliver what they promised

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Latest Reviews
Performance Statistics
ServicesValuationFeesMin Price of property reviewedMax Price of property reviewed
Sales100.00%100%£140,000£150,000
Lettings50%99%£550£950
Address

Whitegates Estate Agents
74 Mill LaneLiverpool, Merseyside
L12 7JB
0151 2560322

Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Whitegates Estate Agents Branches (View All 54)
Tracy from white gates ...

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5 Star Review

By : 'Nikki'
Services : Letting( As a Tenant )
Would you recommend ? : No

4 Nov 2025
People found this helpful

Tracy from white gates Huyton, highly recommend she went above and beyond me very grateful... Read Full Review

Comments (0)Was this helpful?:
Not a good principle with the ...

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2 Star Review
UserName

By : 'James'
Services : Sales( Prospective Vendor/Buyer )
Sold price : £17000
Would you recommend ? : No
Postcode : L6

28 Apr 2025
People found this helpful0

Not a good principle with the West Darby branch I was told by the staff member to produce my agreement in principle before i will be allowed to do the initial viewing. I told him, i do have my agreement in principle but i have to first view this property and so interest it before giving you does... Read Full Review

Comments (0)Was this helpful?:
Great job Katie, thanks for ...

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5 Star Review
UserName

By : 'MR'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L36

25 Oct 2024
People found this helpful0

Great job Katie, thanks for your help. You made my renting journey... Read Full Review

Comments (0)Was this helpful?:
Whitegates sold our property ...

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5 Star Review
UserName

UserName

By : 'Paul'
Services : Sales( As a Vendor )
Sold price : £150000
Would you recommend ? : Yes
Postcode : L11

12 Jul 2023
People found this helpful0

Whitegates sold our property for us. The whole process was smooth and efficient and with their in-house solicitors, the house was sold with minimal issues. Definitely recommend. We interacted with Bernie Connolly and Lydia Wilson who demonstrated exemplary service and... Read Full Review

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EXCELLENT CUSTOMER ...

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5 Star Review
UserName

By : 'Naser'
Services : Letting( As a Tenant )
Rent PCM : £950
Would you recommend ? : Yes
Postcode : L13

28 Jan 2022
People found this helpful0

The agent was very kind and supportive. Professional communication standards, and approachable. Always accommodates the customer needs with utmost dedication and... Read Full Review

Comments (0)Was this helpful?:
I want to say that the ...

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5 Star Review
UserName

UserName

By : 'Cathy'
Services : Mortgages
Would you recommend ? : No
Postcode : L9

20 Nov 2021
People found this helpful1

I want to say that the service from entering Whitegate for looking for a property to meeting mortgage adviser Aiden who has been a real star and gentleman who went above and beyond yo look for the best possible product I specifically needed.I felt really reassured that I will now find the right... Read Full Review

Comments (0)Was this helpful?:
Hit & ...

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2 Star Review

By : 'Meljo'
Services : Letting( As a Tenant )
Rent PCM : £550
Would you recommend ? : No
Postcode : L13

5 Jul 2021
People found this helpful0

My experience with Whitegates is always a hit and miss. The recent experience has been quite horrible. After reporting the issues within the flat that needs to be addressed and fixed, I have not been contacted whatsoever with an update. I have chased more than 6 times with calls, emails, texts,... Read Full Review

Comments (0)Was this helpful?:
Mel ...

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5 Star Review
UserName

By : 'Winn'
Services : Letting( As a Tenant )
Rent PCM : £650
Would you recommend ? : Yes
Postcode : L12

2 Mar 2021
People found this helpful0

I have an excellent relationship with Whitegates. Melanie (Mel) Ryan has been a fabulous support. She is professional, courteous, very supportive and never forgets to return a call. Nothing is ever too much trouble for... Read Full Review

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I bought a bungalow through ...

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5 Star Review
UserName

By : 'Pat'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : L12

23 Nov 2017
People found this helpful0

I bought a bungalow through white gates and halfway through my sale, my estate agents went into liquidation. I found if I had any issues or needed advice I would ring Brena, I found Brenda to be very professional and very understanding of my situation, if I sent an e mail, she answered this, as... Read Full Review


Comments on Agent Fees

Good

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I work in the commercial ...

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5 Star Review
UserName

UserName

By : 'Choose'
Services : Sales( As a Vendor )
Sold price : £230
Would you recommend ? : Yes
Postcode : L12

23 Apr 2017
People found this helpful0

I work in the commercial property market and can do nothing but praise the West Derby team at Whitegates. It's unfair to single out key people, but Brenda and Bernie have been brilliant. Brilliant because they know the local market conditions, including using sensible and reasonable valuations,... Read Full Review


Comments on Agent Fees

Very fair.

Comments (0)Was this helpful?:
Having purchased several ...

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5 Star Review
UserName

By : 'Craig'
Services : Sales( As a Buyer )
Sold price : £140000
Would you recommend ? : Yes
Postcode : L12

20 Apr 2017
People found this helpful0

Having purchased several properties over the years, this was the first time I've worked through Whitegate, West Derby and it was the easiest transaction of all. The communication, help and support was second to none and the straight talking, knowledgeable honesty especially from Brenda Marsden was... Read Full Review


Comments on Agent Fees

N/A

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If you are a landlord looking ...

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1 Star Review

By : 'Mrs'
Services : Letting( As a Owner )
Would you recommend ? : No
Postcode : L14

25 Jan 2017
People found this helpful4

If you are a landlord looking to rent your property, do NOT go through Whitegates, Mill Lane, Liverpool. Your tenant will be given carte blanche to remove or damage property with absolutely no consequences and you will be left to replace furniture and the property that the tenant has seen fit to... Read Full Review

Comments (0)Was this helpful?:
I went to this agents because ...

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1 Star Review
UserName

UserName

By : 'Simon'
Services : Letting( As a Owner )
Rent PCM : £550
Would you recommend ? : No
Postcode : L12

11 Aug 2015
People found this helpful5

I went to this agents because i though it was one of the main agents in West Derby Village (how wrong was i) Due to the fact i though whitegates was very big but i have since found out it is only a franchise which means it is just a small business trying to look bigger that they are. i would not... Read Full Review


What agent could do to change your mind?

The fees were ok if they would have deliver what they promised


Comments on Agent Fees

The fees were ok if they would have deliver what they promised

Comments (0)Was this helpful?:
Our experience from day one ...

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5 Star Review
UserName

By : 'Mr'
Services : Sales( As a Buyer )
Would you recommend ? : Yes
Postcode : L12

12 Feb 2014
People found this helpful0

Our experience from day one with Whitegates has been very professional and helpful. From our booking of our first viewing of our new house with Bernie right through to several conversation via phone and email with Kevin has been 'stressless' to say the least. we have been informed every stepo... Read Full Review

Comments (0)Was this helpful?:
The family were selling our ...

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1 Star Review

By : 'Colin'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : L13

5 Feb 2014
People found this helpful2

The family were selling our late mothers home and we had a few quotes from different agents. Whitegates initially quoted a flat fee but in view of the current market we said no as we wanted to pay a percentage of the final purchase price which other estate agents quoted. They agreed verbally to do... Read Full Review

Comments (0)Was this helpful?:
Put my property put for sale ...

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1 Star Review
UserName

By : 'T'
Services : Sales( As a Vendor )
Would you recommend ? : No
Postcode : L12

8 Dec 2013
People found this helpful5

Put my property put for sale with whitegates and from the very first step everything they told me was lies from the valuation that Gail over valued my house from the guy in the office Kevin lying to me and my husband. I believed what they said about being the best in west derby because they have... Read Full Review


What agent could do to change your mind?

TELL THE TRUTH

Comments (1)Was this helpful?:

By : westderbywhitegates

12 Feb 2014

can you please let us know your name or email us direct at...

This is the first time I have ...

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5 Star Review
UserName

By : 'Sarah'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L12

15 Mar 2013
People found this helpful0

This is the first time I have used whitegates in order to find a property. Found one with the help of SandraDavies. Friendly, helpful & very professional. Sandra is an asset to... Read Full Review

Comments (0)Was this helpful?:
I have been letting my flat ...

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5 Star Review
UserName

UserName

By : 'susan'
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : L17

7 Jan 2013
People found this helpful0

I have been letting my flat through Whitegates for the past 3 years (as a consequence of a friend recommending them to me). I had had no previous experience of letting out a flat and wanted an agent who would take care of me - as well as my flat.. The staff that have I been liaising with (Laura... Read Full Review

Comments (1)Was this helpful?:

By : laura daives

9 Jan 2013

Susan, Thank you for your kind words, we have appreciated your business over the last 3 years! Please keep recommending us to friends! Kind Regards, Laura...

I am a new tenant of ...

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5 Star Review

By : 'Michelle.'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : L13

7 Jan 2013
People found this helpful0

I am a new tenant of Whitegates West Derby Letting's in Liverpool and have recently received an excellent service from them throughout my recent house move into one of their rental properties just before Christmas (2012). I had viewed a property of their's previously that did not really match ... Read Full Review

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we decided to put my husbands ...

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5 Star Review
UserName

By : 'astin'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : L130

20 Dec 2012
People found this helpful0

we decided to put my husbands family home up for sale and we decided to get as many agents as possible "by advise" They came along all day and for some reason "julie" had a honesty about her, all other agents slagged off the other agents ,this was not the case with julie, she... Read Full Review

Comments (1)Was this helpful?:

By : Julie Crowley

21 Dec 2012

Thankyou Diane, that is very kind. I really take valuing a persons home very seriously, as I should. The honesty factor is therefore very important to me. Thanks for taking the time. Take...

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Awards won by Whitegates Estate Agents, Liverpool L12 7JB