Bruten & Co Ltd

LANDLORDS AND TENANTS STAY AWAY AT ALL COSTS!! Brutens found me tenants for my parking spot twice. Each time, the tenant stopped paying rent before the tenancy ended and disappeared. The tenants also did not return my FOBs for opening the garage doors. Brutens held the security deposits for both ... Read Full Review

I highly recommend this estate agent! They went above and beyond to assist my daughter in finding an apartment in London. The agent's dedication and hard work truly impressed us. My wife was thrilled with the level of service provided and my daughter happily settled into her new home. The ... Read Full Review

Were very helpful. and professional. Answered my questions with patience ... Read Full Review

WARNING - DO NOT WORK WITH THEM!!! Like everyone else, if I could have given zero stars, I would have. Georgina is incompetent, unhelpful (in fact her conduct may even be actionable), rude and arrogant (for what reason, I cannot fathom given her incompetence). She wastes her time sending ... Read Full Review

You should deal with these people in the same way you would with a common criminal. Every single interaction with them is needlessly aggravating. Dishonest, rude, arrogant and ... Read Full Review

Every single interaction with these people has been a time consuming nightmare. They are utterly unprofessional, incompetent and rude. Not a surprise they had already been kicked out the property ombudsman: ... Read Full Review

Please avoid at all costs! They will do whatever it takes to take your deposit money. One example they did was asking for a professional cleaning before you terminate your rental, whereas the place wasn't professionally cleaned (repaint back the wall, fix the tiles, etc.). So they will deduct ... Read Full Review

If I could give zero stars I would. Georgina and Jolanta are both an absolute nightmare to deal with. How this agency still exists is a mystery. Agent of the year award? When? What year? 1980? This is obviously made up. You will never get anywhere out of these two incredibly rude people who only ... Read Full Review

WARNING AVOID!!! Don’t waist your time nor your money with them. My flat got flooded and they have done nothing it’s shocking! They have ruined my entire life in London. I moved 10x in three months because of Bruten and co. They have never offered temporary accommodation nor ... Read Full Review

Always lazy to help, very unprofessional and will rip you off when you move out justifying charges from your deposit that don't make any sense: £20 to remove the Wifi box that you left behind for the next tenant, £55 for a new mattress cover, £67 to re-wipe a table and a mirror that had been ... Read Full Review

We have been with the for 7 years as we wanted to stay in the area.When asked for a reference letter they said they could not provide us with one (even though we were renting a flat from a landlord that was working with them). We changed from one of their houses to another one and they left a ... Read Full Review

If you ever decided to use their service, DO NOT DO SO and back away IMMEDIATELY. They are bullish and will do whatever it takes to dig out money from your pockets. One case for me was when they promised to improve the toilet as it is part of the contract for them to do so. Hence, I do not need to ... Read Full Review

Just got off the call with Jolanta - she is extremely rude and does not even bother listening to the query that the tenant has. She threatened to hang up several times during a conversation and I have emailed her saying what is the check out procedure etc. Apparently its not enough time to wait 15 ... Read Full Review

Georgina who is the wife of the owner is very very rude and disrespectful human being , she thinks she knows everything , she has no human decency has no manners and speak to people how she like , I worked there for a week which she started off nice and very welcoming , however after 2 days how ... Read Full Review

This agency is the worst of the worst! You might think that comments like the ones on this website could be highly biased. However their consistency should make you think the opposite. They are actually all true. It is amazing to see that all staff of this agency are extremely pushy, rude and ... Read Full Review

STAY AWAY. Tenants and landlords alike. If I could give no stars, I would. The agents are very unprofessional and try to charge for every little item. They are why we moved away. The Property Ombudsman actually removed Bruten's membership last year in August after they tried to change the terms of ... Read Full Review

Please avoid this agency like the plague if you can!! The apartments let out by the agency are unfortunately very nice and well maintained: that's about the only positive comment I can write about the agency. From the first day onwards, the attitude is to be aggressive, rude and pushy and get as ... Read Full Review

I too unfortunately read all the bad reviews after I had given the deposit and was shocked to realize that all these bad things were going to happen to me too. First, I was treated very rudely by Mr Sam Jones who "threatened" me that if I do not send the deposit, I would lose the flat ... Read Full Review

Worst experience of my life. I read the reviews after I put the deposit down and had to just hope those things didn't happen to us. But it did. We've experienced pretty much everything the bad reviews have said. The letting manager was the worst person I have ever had to deal with - extremely ... Read Full Review

I rented a property through Brutens for one year and the contracting process was quite alright. Although, during the 2 months prior to me vacating the property Mr Sam Jones was showing the property but not closing the door after him, leaving the property insecure. The agent claimed that the key he ... Read Full Review