Comments on Agent Fees

Avoid if selling a house! • Lie to customers • No follow up • No customer Service • Don’t act in seller best interest • Don’t communicate with each other or customers • Floor plans with major errors, leaving out windows and huge errors in sizes. It is expected for an estate agent to follow up every enquiry and interest in a property on behalf of the seller, but Haart do not do this. You would think the more interested parties, the better the selling price could be, but Haart seem to not care and instead put buyers off dealing with them and in turn must get a lesser sold value for clients. My experience… After making contact to view a property Haart had for sale I initially had to chase up my enquiry to book a viewing as they did not get back to me in a reasonable timeframe. Finally, I had managed to make a viewing appointment. On the morning of the appointment, I was contacted by Ben the branch manager to ensure all was ok for our appointment at 4pm, to which I confirmed. I arrived as arranged, in good time for the viewing at 4pm. The property I was viewing was less than 5 minutes from the local Haart branch I was dealing with. However, after standing in the rain at the property I was viewing for 10 mins past the appointment time, I called the branch and spoke with Lily. I was told that Timothy was coming and was running a bit behind, I would have expected a courtesy call to advise me of this, but I let that slide as I was a keen buyer. I then asked how long he would be and was told to give it 5 minutes and if no sign then to call back. I asked if they could contact Timmothy to ensure he was on the way but was told they do not have a contact number for him, which shock I expressed I can’t understand why they have no contact number for a member of staff, this was laughed off unprofessionally, but as a keenly interested buyer I waited with hesitation. I gave it 10 minutes instead of the instructed 5 minutes but still no sign, so I called again and this time Natasha, another member of staff answered. I was now told it was Ben the branch manager that was coming and he was stuck in traffic and would be these in 5 minutes (Deja vu). This time I waited another 15 minutes while looking around the outside of the property in the rain. 15 minutes passed and still no sign, it was now nearly 40 minutes past the viewing appointment with no call from Haart, Timothy or Ben to advise of the situation/update me on a eta. Finding it hard to believe they were run running 40 minutes late getting to the property that was less than 5 minutes from the branch, I decided to give up and left. I was expecting to hear from the office/agents Timothy or Ben to apologise and rearrange. Sadly, there has been no further contact from Haart. I suppose I can excuse Timmothy from not contacting me as he doesn’t have a phone, but Ben being the branch manager should have certainly tried his upmost to pursue me if he was acting in the seller’s best interests. Now this seller has lost a keenly interested buyer and so will many more that choose Haart as I will not deal with them after this appalling customer service and uncalled for treatment.